Microsoft tech screwed up my computer and I unlock it

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PAstudentoverstressed

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I contacted Microsoft regarding laptop suddenly being slow and so many things running in background. The tech took my screen and tried to reboot in safe mode. Since then I can't get back into computer. I get error message saying something happened and PIN not available click reset PIN. I tried and I get another box saying I need an app for that and asking if I want to search the store for that. I've hit both yes and no and all it does is take me back to my lock screen. Ive restarted it by pressing the shift key and the reset icon on screen. I just want to get back into my computer, tech

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