H
Hans Beihny
Guest
I could not find a way to ask on the support page ( https://microsoftcasualgames.zendesk.com/hc/en-us ) as it all was read-only articles even when signed in. My issues are that when playing event challenges, the timing will often calculate incorrectly. For example, if I start a game but click cancel (before the cards are actually dealt), and then come back an hour later and click that game again, the total time spent on the game includes the hour gap even though I never even saw what the cards were dealt as. Additionally, sometimes my laptop will apparently have difficulty connecting to the internet so while I beat a game in 1 minute, it takes 30 seconds of the "spinning wheel" before it shows the final time, and again charges the total time of 1:30 against my time playing. As events are focused on completing the challenges as quickly as possible, and medals assigned based on your ranking against other players, these timing issues sometimes determine whether I lose a medal to someone else. Can someone please fix these issues? Thanks.
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