M
MelissaMize
Guest
MICROSOFT ASSURE PLAN - A SCAM??
I too purchased this plan, and my credit card called me immediately saying it was being billed outside of the United States, saying Microsoft was an American company within American borders. They were calling to ask me to be sure this was the REAL Microsoft company. I said I felt like it, but now questioned it, seeing this was the only time my credit card company ever called me, interrupting a sale, being flagged by them as a SCAM.
I went ahead of the transaction, over the next year. Then I paid again for a second year. But although I had some doubts, was confused as I called the real Microsoft in America, who only found this online... warning on internet search 'it could be a SCAM'. So they said they felt they may be recommending the Microsoft Assure Plan and selling it as a product not theirs. And this company talked me in to purchasing another program called TREND MICRO MAXIMUM SECURITY as an anti virus program. When you call the Microsoft program, they even recommend it, but say it is not "theirs" but what they recommend and what they are selling right now. That raised a red flag with me too. Why would they sell a product not theirs?
Late last year, a man called me (all heavy accents) saying I was on a list for this program, and if I did not pay I would immediately get several viruses on my computer, as my subscription ran out. I record all my calls and warned whoever this is, he was committing a crime in attempts to threaten me to give him money, or else attack my computer (or lie with that threat). I told him not to call me again. Then several months later, someone again with a heavy accent called my home demanding money, saying they were Microsoft for the same thing. I laughed and said I already reported them to the police, and told them it was illegal for them to call me as we are on the NATIONAL DO NOT CALL REGISTRY, and DO NOT CALL LIST for our state.
The man got mad and said he refused to stop calling me as I said he was a SCAMMER. I said it is true, he is a scammer if he is demanding money "or else he would put my computer email on a list in order to intentionally get viruses." He then called me 5 times in the hour. I recorded the calls and called police. The police man laughed at the man, saying HE WAS A SCAMMER, and put it in his report in the event I should get my identity stolen.
Then in Dec. 2015, I was having problems with my computer. I called the same tech support line, but this man demanded $150 from me saying my outlook email was out of date, and they did not support that anymore. I told him that is not why I was calling, I paid $150 for the support program, and $150 for Trend Micro which was only causing problems with my computer - and tempted to REMOVE. So he was not going to get a dime more from me. I just needed him to do his job of removing spyware, malware, viruses etc. on my computer, which I already paid for a 1 year subscription. He said he refused since my outlook was not updated, and likely causing problems. I hung up on him and called again getting a nice young woman (all heavy non-American accents).
She was helpful and said I had over 800 viruses on my computer, and laughed at me. I said she was laughing at their product they sold me, the lousy Trend Micro they sold me that did not help. Of course, the reply was they can not protect from all viruses. I said I had been helped 3 weeks earlier, cleaning up my computer with them. So apparently if at that time they removed over 1,800 items off my computer, and 3 weeks later there was 800 more, then what they sold me is not removing anything - not a single thing, instead of the line they feed you (can't protect from ALL, should be changed to can't protect from ANY.)
The "Assure Plan" did work and clean up my computer, better than two American big box store computer places I took my computer to (which deleted my photos and everything was lost on my computer). But who do we believe, when people write in saying this is a scam, then others write in saying it is a real Microsoft service?? And then I get phone calls demanding money for hostage, in exchange for NOT releasing my email to intentionally receive more viruses, malware, spyware, etc.?
Coincidence?
I don't know if any of these are related to Microsoft, or how the scam man got my name, phone number, and email address (twice). But I really question it all now, when my computer is not working. Could this be some country looking for not only personal info, but government secrets, like what Hillary Clinton found out sending her government server to a private company to manage? These people take over your computer from a remote location.
I found out the real Microsoft was recommending this, but did not know anything about it, and when they 'googled it' found the words SCAM related to it. So what do we believe when Microsoft does not know what their employees are recommending?
AND SOMEONE PLEASE GIVE US THE REAL MICROSOFT CUSTOMER SERVICE TELEPHONE NUMBER? I called a local store who got it from their geek squad. They said they too sold the support, but did not know anything about it. When they googled it, they were the ones who were shocked, seeing the words "scam" attached (many times over). This was the real Microsoft, per the local computer sales store. So Microsoft was selling something, that my credit card company "red flagged" as a scam, and I only later found out others question is a possible 'scam'. Who do we trust, when the right hand does not know what the left hand is doing?
thank you for your much needed help!
I have Windows 7 that was upgraded to Windows 10 by a tech support rep from this shady company, Microsoft or not.
Continue reading...
I too purchased this plan, and my credit card called me immediately saying it was being billed outside of the United States, saying Microsoft was an American company within American borders. They were calling to ask me to be sure this was the REAL Microsoft company. I said I felt like it, but now questioned it, seeing this was the only time my credit card company ever called me, interrupting a sale, being flagged by them as a SCAM.
I went ahead of the transaction, over the next year. Then I paid again for a second year. But although I had some doubts, was confused as I called the real Microsoft in America, who only found this online... warning on internet search 'it could be a SCAM'. So they said they felt they may be recommending the Microsoft Assure Plan and selling it as a product not theirs. And this company talked me in to purchasing another program called TREND MICRO MAXIMUM SECURITY as an anti virus program. When you call the Microsoft program, they even recommend it, but say it is not "theirs" but what they recommend and what they are selling right now. That raised a red flag with me too. Why would they sell a product not theirs?
Late last year, a man called me (all heavy accents) saying I was on a list for this program, and if I did not pay I would immediately get several viruses on my computer, as my subscription ran out. I record all my calls and warned whoever this is, he was committing a crime in attempts to threaten me to give him money, or else attack my computer (or lie with that threat). I told him not to call me again. Then several months later, someone again with a heavy accent called my home demanding money, saying they were Microsoft for the same thing. I laughed and said I already reported them to the police, and told them it was illegal for them to call me as we are on the NATIONAL DO NOT CALL REGISTRY, and DO NOT CALL LIST for our state.
The man got mad and said he refused to stop calling me as I said he was a SCAMMER. I said it is true, he is a scammer if he is demanding money "or else he would put my computer email on a list in order to intentionally get viruses." He then called me 5 times in the hour. I recorded the calls and called police. The police man laughed at the man, saying HE WAS A SCAMMER, and put it in his report in the event I should get my identity stolen.
Then in Dec. 2015, I was having problems with my computer. I called the same tech support line, but this man demanded $150 from me saying my outlook email was out of date, and they did not support that anymore. I told him that is not why I was calling, I paid $150 for the support program, and $150 for Trend Micro which was only causing problems with my computer - and tempted to REMOVE. So he was not going to get a dime more from me. I just needed him to do his job of removing spyware, malware, viruses etc. on my computer, which I already paid for a 1 year subscription. He said he refused since my outlook was not updated, and likely causing problems. I hung up on him and called again getting a nice young woman (all heavy non-American accents).
She was helpful and said I had over 800 viruses on my computer, and laughed at me. I said she was laughing at their product they sold me, the lousy Trend Micro they sold me that did not help. Of course, the reply was they can not protect from all viruses. I said I had been helped 3 weeks earlier, cleaning up my computer with them. So apparently if at that time they removed over 1,800 items off my computer, and 3 weeks later there was 800 more, then what they sold me is not removing anything - not a single thing, instead of the line they feed you (can't protect from ALL, should be changed to can't protect from ANY.)
The "Assure Plan" did work and clean up my computer, better than two American big box store computer places I took my computer to (which deleted my photos and everything was lost on my computer). But who do we believe, when people write in saying this is a scam, then others write in saying it is a real Microsoft service?? And then I get phone calls demanding money for hostage, in exchange for NOT releasing my email to intentionally receive more viruses, malware, spyware, etc.?
Coincidence?
I don't know if any of these are related to Microsoft, or how the scam man got my name, phone number, and email address (twice). But I really question it all now, when my computer is not working. Could this be some country looking for not only personal info, but government secrets, like what Hillary Clinton found out sending her government server to a private company to manage? These people take over your computer from a remote location.
I found out the real Microsoft was recommending this, but did not know anything about it, and when they 'googled it' found the words SCAM related to it. So what do we believe when Microsoft does not know what their employees are recommending?
AND SOMEONE PLEASE GIVE US THE REAL MICROSOFT CUSTOMER SERVICE TELEPHONE NUMBER? I called a local store who got it from their geek squad. They said they too sold the support, but did not know anything about it. When they googled it, they were the ones who were shocked, seeing the words "scam" attached (many times over). This was the real Microsoft, per the local computer sales store. So Microsoft was selling something, that my credit card company "red flagged" as a scam, and I only later found out others question is a possible 'scam'. Who do we trust, when the right hand does not know what the left hand is doing?
thank you for your much needed help!
I have Windows 7 that was upgraded to Windows 10 by a tech support rep from this shady company, Microsoft or not.
Continue reading...
