Microsoft Basic Display Adapter does not support monitor ASUS VZ239h (Windows 10)

[yang21]

I recently changed to a new monitor ASUS VZ239H (aspect ratio 16:9) via a VGA connection. Before that I was using a 4:3 DELL monitor.


The problem is not able to change the aspect ratio from 4:3 to 16:9 therefore the display is stretched horizontally.




May I know if I need to download a VGA driver or otherwise? what should i do?


Below is some of the DxDiag info. I am not tech-savvy, please please help.


Thank you very much!!



System Information

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Time of this report: 12/30/2020, 19:31:32

Operating System: Windows 10 Pro 32-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
System Manufacturer: Dell Inc
System Model: Dimension E521
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG (type: BIOS)
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 3800+

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DxDiag Notes

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Display Tab 1: Your PC is using the Microsoft Basic Display Adapter. For the best experience, get the latest drivers from Windows Update or from your hardware manufacturer's website. For more information search for 'Microsoft Basic Display Adapter'

Sound Tab 1: No problems found.

Input Tab: No problems found.

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Display Devices

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Card name: Microsoft Basic Display Adapter

Manufacturer: (Standard display types)

Chip type: NVIDIA

DAC type: NVIDIA Corporation

Device Type: Display-Only Device (POST)

Device Key: Enum\PCI\VEN_10DE&DEV_0241&SUBSYS_01ED1028&REV_A2

Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem

Driver Problem Code: Unknown

Display Memory: 991 MB

Dedicated Memory: 0 MB

Shared Memory: 991 MB

Current Mode: 1280 x 1024 (32 bit) (64Hz)

HDR Support: Not Supported

Display Topology: Internal

Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709

Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.149414,0.059570), White Point(0.312500,0.329102)

Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000

Monitor Name: Generic PnP Monitor

Monitor Model: VZ239

Monitor Id: AUS23CC

Native Mode: 1920 x 1080(p) (60.000Hz)

Output Type: Other

Monitor Capabilities: HDR Not Supported

Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP

Advanced Color: Not Supported

Driver Name: c:\windows\system32\driverstore\filerepository\basicdisplay.inf_x86_0e40767f5de695ba\basicdisplay.sys

Driver File Version: 10.00.19041.0001 (English)

Driver Version: 10.0.19041.1

DDI Version: 12

Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1

Driver Model: WDDM 1.3

Hardware Scheduling: Supported:False Enabled:False

Graphics Preemption: DMA

Compute Preemption: DMA

Miracast: Not Supported by Graphics driver

Detachable GPU: No

Hybrid Graphics GPU: Not Supported

Power P-states: Not Supported

Virtualization: Not Supported

Block List: No Blocks

Catalog Attributes: N/A

Driver Attributes: Final Retail

Driver Date/Size: 6/21/2006 8:00:00 AM, 46592 bytes

WHQL Logo'd: Yes

WHQL Date Stamp: Unknown

Device Identifier: {D7B71AF4-43CC-11CF-9261-616AAFC2C735}

Vendor ID: 0x1414

Device ID: 0x008C

SubSys ID: 0x00000000

Revision ID: 0x0000

Driver Strong Name: display.inf:10809047d4324726:MSBDA:10.0.19041.1CI\CC_0300

Rank Of Driver: 00FB2006

Video Accel:

DXVA2 Modes: Unknown

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