Microsoft Authenticator on new phone

  • Thread starter Thread starter Nigel Piercy
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Nigel Piercy

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I recently got a new phone but completely forgot about my Authenticator app. I have tried to sign in to Outlook on my new device but it asks me to authenticate in Authenticator. When I go into the app, it says to open the authenticator app and enter the number even though I am currently in the app? My old phone has already been wiped so I cannot access it anymore. How can I sign in to my services when authenticator seems to still want me to use the app on the old device? How can I fix this? It is a school account fyi.

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