Microsoft Account Password Reset

[clarkwd22]

My mom turned off her laptop and when she tried to restart it the password seems to have changed. She enjoyed watching the sideshow flip through old pictures and sending the weather report to friends. We know what the password was, but it no longer works. We went through the question and answer to reset the password a number of times, but we kept getting rejected until it got locked out for 24 hours. She is 95, lives alone and rarely sends any emails and when she does, they are with gmail, not hotmail and usually do not have a subject line. All those questions about her last emails don

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