I
if52
Guest
Hopefully this is the correct forum for this:
One of my users recently started experiencing delivery issue in Outlook 2013. She would see new mail arrive on her iPhone but would have to click send/receive in the Outlook desktop app for the mail to be delivered there. The thing is, this only started to happen after she updated her iPhone 8 to iOS 13.1.2, but no other changes were made anywhere else.
My first though was that was merely a coincidence, so I set up a test laptop with her profile and launched Outlook. Sure enough NEW mail isn't delivered unless you click send/receive. No other user is experiencing this issue. I actually have the exact model phone and at the same iOS version and do not experience this issue.
So to check if that was in fact the issue we removed her Exchange email account from her iPhone and sure enough that resolved the issue.
The only change had been updating iOS to the current version. No Outlook or Exchange changes and nobody else is seeing this issue in my org
Anybody else experience this?? I've seen issues in the past with contact not syncing properly but never with mail delivery
Thank you
Manning
Continue reading...
One of my users recently started experiencing delivery issue in Outlook 2013. She would see new mail arrive on her iPhone but would have to click send/receive in the Outlook desktop app for the mail to be delivered there. The thing is, this only started to happen after she updated her iPhone 8 to iOS 13.1.2, but no other changes were made anywhere else.
My first though was that was merely a coincidence, so I set up a test laptop with her profile and launched Outlook. Sure enough NEW mail isn't delivered unless you click send/receive. No other user is experiencing this issue. I actually have the exact model phone and at the same iOS version and do not experience this issue.
So to check if that was in fact the issue we removed her Exchange email account from her iPhone and sure enough that resolved the issue.
The only change had been updating iOS to the current version. No Outlook or Exchange changes and nobody else is seeing this issue in my org
Anybody else experience this?? I've seen issues in the past with contact not syncing properly but never with mail delivery
Thank you
Manning
Continue reading...