Mac Outlook (version 16.30) switches to Work Offline

  • Thread starter Thread starter Steve Kubis
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Steve Kubis

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We have a few users who use Mac Outlook to access our Office 365 tenant. They report that Mac Outlook will switch to "Work Offline" mode without their knowledge. They'll stop getting new emails, and any sent email will be stuck in the Outbox. Eventually they will notice that there's a problem and will try to resolve it by toggling the "Work Offline" button. Sometimes that fixes the issue. Some users report that they get errors that synching has failed. Sometimes restarting Outlook can temporarily fix the problem.

These users don't report other issues with other connected applications such as Skype for Business. They seem to work without issue.

Does anybody have any insight on what could cause these problems with Outlook? Is it more likely an Outlook application problem or an Office 365 infrastructure problem?

Thanks in advance for your help.

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