Logitech C170 webcam not working / green screen in Skype and Windows Camera app

[GiselaKwiatkowski]

Hi,


I'm having trouble with my Logitech C170 webcam - when I open Skype or the Windows Camera app, it just shows a dark/

green screen:







When I try Facebook video call, it says "hardware access error". Using a desktop PC with Windows 10 (all latest updates installed). However, the webcam does work correctly when plugging it in to a different PC/laptop and I have installed the 'Logitech Camera Settings' app and here the image also shows correctly.


I have tried the following to resolve:


- ensured that Camera access is ON in the Settings and that apps have access permission

- ensured that webcam is showing correctly in Device Manager

- updated the driver

- uninstalled and reinstalled the driver

- checked Norton Antivirus in case it is blocking access, however I could not find any camera-related options (I have read about SafeCam tool online but I do not seem to have this in my account)


I would appreciate any advice.


Many thanks!

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