login id does not exist, cannot create as it exists

  • Thread starter Thread starter SAM_432
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SAM_432

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trying to login, system says "We couldn't find an account with that username. Try another", trying to create account with same user email, system says "is already a Microsoft account. Please try a different email address". for any help it says log in. Not sure what is going on. Don't know how to reach someone. Please if someone can help.

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