Log ins

[Microsoft Windows]

So I recently combined 2 accounts, my sons new email into an account with an email associated to myself. Ive managed to add his email to my account as an alias, make his email the primary and remove my email. Problem we are having is on his PC and trying to log into the account with his email. It says it doesn't exist but when you go to create a new account and use said email it says it already exists. When trying to log it into Xbox via PC it does the same thing. If i log into the account via web browser through live.account I have no issues signing into it. How do we fix this?

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