Locked out

  • Thread starter Thread starter helen _072
  • Start date Start date
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helen _072

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My son has deleted everything from the laptop, to the point his pin has gone and I can't get in to re-upload the operating system.we have rest the Gmail password but I read it is usually an old one it is looking for...he can't remember! Is there anything can do to add a new user or something to get in to try and restore function?

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