Locked out of Windows 11

[Microsoft Windows]

Locked out of windows 11 due to entering the wrong pin number. It asks us to enter the challenge phrase, we enter it and then it asks us for the pin. We enter the pin and get a notice that says " This sign in option is disabled due to failed sign in attempts or repeated shutdowns. Use a different sign in option or wait 2 hours with the power on. We've had the computer on for more then 2 hours at a time. I've tried to restart it in safe mode but I get the same notification in safe mode. We have no other sign in options available to us. We've been locked out for more than 2 weeks.

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