Locked out of computer due to forgotten password

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CS_002

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My 80 something year old grandma has been locked out of her computer for imputing the wrong pin too many times and is now being asked to use her Microsoft password, which she doesn't know. I've been trying to recover the account and struggling.The issue is that she recently changed her email and no longer has access to her old one. I've tried submitting the account recovery form multiple times now with no luck, since I'm working with extremely limited info from her already limited use of the account.Trying to contact support requires you to already be logged-in, and figuring out how to speak t

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