Locked account

[Windows 11]

HiI have been locked out of my email for nearly 2 weeks without any notice. I have completed the recovery form approximately 14 times and have not received any response. I found a way to access the chat facility and they advised there was nothing that they could do. Why is this service offered in the first place if this is the case?I have lodged an official complaint also and surprise, surprise I have not received a response from that either. It’s unacceptable behaviour. I have also posted on social media of my issue and obviously have had no response from the company. Lastly every time I call

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