Lenovo T480 speakers playing low audio, headphone jack not playing audio, speakers play no audio after unplugging jack.

[Microsoft Windows]

A couple weeks ago I purchased a refurbished Lenovo T480 laptop with Windows 10 on Amazon. I know, I know buyer beware, but I think this might be more of a recent software issue than a hardware issue. All was running smoothly with the laptop until about a week in, when during a zoom call of all things, my headphones started degrading in audio quality until it was almost inaudible while using them.Speaker audio was fine so far. Afterwards I restarted my computer and everything seemed okay again. But after a little while the audio quality degraded again while using the headphones. I restarted an

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