Laptop won't let me type letters in password

[Mike with a c]

So. This is not a new problem for this laptop, though it is a new laptop itself. I thought it was just a weird feature, so whatever, I just made my password PIN numbers instead.Now here's where the problem starts:My laptop wanted to update today, so I let it, but then it showed me a BitLock recovery screen, confusing but whatever. This is where the letters not working causes a problem. My recovery key ID involves letters that I can't type! The numbers work just fine; I can't get around this problem, I've tried all I could by myself. I even shut it down and turned it on again; it just won't get

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