Laptop randomly freezes to a black screen

[EstebanFelix1]

I am writing to seek assistance regarding a persistent issue I am experiencing with my HP Envy laptop. For the past few weeks, my device has been randomly freezing and, just few seconds, it goes to a black screen.The freezing occurrences are often unpredictable and can happen while performing various tasks, such as browsing the internet, watching videos, or even during basic document editing. Each time the laptop freezes, I am unable to regain control, and I have to force a shutdown by pressing and holding the power button. After turning it back on, the problem temporarily resolves but eventua

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