keys z, b, n, down arrow key, and left shift key not working

[ConorBayly]

Hello there! As stated above, the keys are not being input as I use my computer. It's incredibly frustrating to even type this out as I'm using the On-Screen keyboard to even function. The only thing I can think of that might have caused this was an accidental sharp jerk on my computer's power cable. Before then, it was all working properly. My computer is an Asus ROG GL552v Laptop model. I've tried a bunch of different things and I'm shaping up to do a full system reset. I've tried contacting a support person from Microsoft, but it seems they've taken away the functionality to even do that. S

Continue reading...