KB936507 and KB936557 Failed To Install

[mlw]

Does anybody have an idea as to what is causing the problem and a solution?
All other updates have installed routinely.

 

[Carey Frisch [MVP]]

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527


--
Carey Frisch
Microsoft MVP
Windows - Shell/User

---------------------------------------------------------------------------­-----

"mlw" wrote:

Does anybody have an idea as to what is causing the problem and a solution?
All other updates have installed routinely.

 

[JimBal]

I agree with Carey- Start an update support request, if you have several
weeks to resolve this. Otherwise, are you looking at and exploring any error
codes you are getting in both update history and in event viewer? I am
having a problem with KB936507, but will probably have it resolved with a
little reserch.

"Carey Frisch [MVP]" wrote:

> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/default.aspx?gprid=6527
>
>
> --
> Carey Frisch
> Microsoft MVP
> Windows - Shell/User
>
> ---------------------------------------------------------------------------­-----
>
> "mlw" wrote:
>
> Does anybody have an idea as to what is causing the problem and a solution?
> All other updates have installed routinely.
>

 

[Chris Sidener]

"JimBal" <JimBal@discussions.microsoft.com> wrote in message
news:1B451584-65F4-4DBD-A4F6-5B9B3FF815C7@microsoft.com...
>I agree with Carey- Start an update support request, if you have several
> weeks to resolve this. Otherwise, are you looking at and exploring any
> error
> codes you are getting in both update history and in event viewer? I am
> having a problem with KB936507, but will probably have it resolved with a
> little reserch.
>
> "Carey Frisch [MVP]" wrote:
>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/default.aspx?gprid=6527
>>
>>
>> --
>> Carey Frisch
>> Microsoft MVP
>> Windows - Shell/User
>>
>> ---------------------------------------------------------------------------­-----
>>
>> "mlw" wrote:
>>
>> Does anybody have an idea as to what is causing the problem and a
>> solution?
>> All other updates have installed routinely.
>>

Those are excel and an outlook patch. Insure that your Office passes the WGA
test.

Chris

 

[JimBal]

The good news- I got this update to install. The bad news, I had to
uninstall and reinstall Office 2003. When I went back to the update site, it
downloaded this and a couple other updates, and they installed without
incident. I installed Verizon FIOS Internet a few weeks ago. While the
Internet is fine, I've had many, many problems, mostly related to file
access. I don't know why that was changed, but evry time I tried to do
something, some program didn't have access to a file in Program Files or
Windows. It will be interesting to see of the next batch of updates run okay.


"Chris Sidener" wrote:

>
> "JimBal" <JimBal@discussions.microsoft.com> wrote in message
> news:1B451584-65F4-4DBD-A4F6-5B9B3FF815C7@microsoft.com...
> >I agree with Carey- Start an update support request, if you have several
> > weeks to resolve this. Otherwise, are you looking at and exploring any
> > error
> > codes you are getting in both update history and in event viewer? I am
> > having a problem with KB936507, but will probably have it resolved with a
> > little reserch.
> >
> > "Carey Frisch [MVP]" wrote:
> >
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/default.aspx?gprid=6527
> >>
> >>
> >> --
> >> Carey Frisch
> >> Microsoft MVP
> >> Windows - Shell/User
> >>
> >> ---------------------------------------------------------------------------­-----
> >>
> >> "mlw" wrote:
> >>
> >> Does anybody have an idea as to what is causing the problem and a
> >> solution?
> >> All other updates have installed routinely.
> >>
>
> Those are excel and an outlook patch. Insure that your Office passes the WGA
> test.
>
> Chris
>
>

 

[William L. Oppenheim, MD]

I have exactly the same problem and have been unable to resolve it.
Everything else including other updates work, so the issue must be these
updates. I suggest that we collect all similar complaints under this thread
so we can get an idea of the magnitude of the problem.

--

William L. Oppenheim, MD
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"mlw" <mlw@discussions.microsoft.com> wrote in message
news:19A43107-73BA-4AE9-A460-F011EE337891@microsoft.com...
> Does anybody have an idea as to what is causing the problem and a
> solution?
> All other updates have installed routinely.

 

[ben@myreach360.com]

I was able to fix this. We have Webroot SME. The info is for a
different patch but worked for kb936507 as well:

http://www.microsoft.com/communitie...&tid=fd7dfa36-0794-4014-ab92-f99443bf0962&p=1

I can post the answer here too:

Check your anti-spyware program; if it blocks BHO (Browser Helper
Objects),
that may be the cause of the update failure. As I wrote on another MS
message board:

For several days in a row, Automatic Updates would tell me I had an
update
ready to be downloaded & installed: KB918419. Each time, it *seemed*
to
download & install, but the next day, I was alerted to a new update--
the same
update.

I tried to update directly from the MSUpdate site, and it failed each
time.
I downloaded the update, then ran the .exe, and it failed.

I tried "Detect and Repair," and it eventually told me: "Error 1406.
Setup
cannot write the value Button Text to the registry key
\SOFTWARE\Microsoft\Internet
Explorer\Extensions\{92780B25-18CC-41C8-B9BE-3C9C571A8263}."

That message made me check my Webroot Spy Sweeper logs... and that was
it.
Repeated blockage of BHO 92780B25-....

I logged onto the admin console for Webroot Spy Sweeper Enterprise,
and
added {92780B25-18CC-41C8-B9BE-3C9C571A8263} to the BHO whitelist.
After
polling my PC, I went to MS Updates, and KB918419 installed
successfully.

On Jul 10, 8:10 pm, mlw <m...@discussions.microsoft.com> wrote:
> Does anybody have an idea as to what is causing the problem and a solution?
> All other updates have installed routinely.

 

[Glenn Coianiz]

I had the same problem and I turned my virus/firewall (eTrust) off and it
worked fine.

Glenn

"mlw" wrote:

> Does anybody have an idea as to what is causing the problem and a solution?
> All other updates have installed routinely.