P
PeterStrawson
Guest
Hi
I recently upgrade my laptop with a new 500GB SSD. When I did this I did a clean install of Windows 10.
All went well....I thought...
Now when I click "Shut Down" the laptop appears to shut down, screen goes black, however the power is still on, Keyboard lit power button lit.
After some time it will often appear to restart itself. (This morning it was at the login page when I went to it. )
When reopening it and logging in a message will appear in my browser, Chrome, that it wasn't shutdown properly and my open tabs were saved if I want to reopen them...
When it goes to "sleep" the screen is black and doesn't restart on hitting any keys. It needs a hard power off to restart it. This loses any work I am on at the time....
All worked fine prior to the new SSD and clean install.
The laptop is a HP 8560W Elitebook running Windows 10 pro.
Any help or advice would be appreciated.
Please let me know what I can try to sort this apart from re-installing!
Have tried updating drivers
System Info attached
System Information Report
General
Operating System Microsoft Windows 10 Pro
Central Processor Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
User Name peter
Graphics
Video Adapter NVIDIA Quadro 2000M
Video Memory 2.0 GB
Screen Resolution 1920 x 1080
Storage
Total Memory 24.0 GB
Free Memory 19.0 GB
Total Hard disk 1407.6 GB
Free Hard disk 1331.4 GB
I/O
Mouse Synaptics PS/2 Port TouchPad
Keyboard Standard PS/2 Keyboard
Operating System
OS Name Microsoft Windows 10 Pro
OS Version 10.0.19042
Internet Explorer Version 11.789.19041.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.19041.844 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 134 MB
Status OK
Central Processor
CPU Name Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
Number of logical processors 8
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 2301 Mhz
Max Clock Speed 2301 Mhz
Voltage 1.2V
External Clock 100 Mhz
CPU ID Intel64 Family 6 Model 42 Stepping 7
Socket Designation CPU 1
Unknown 32 KB
Unknown 8 KB
Unknown 256 KB
Unknown 32 KB
Motherboard
Manufacturer Hewlett-Packard
BIOS Name Default System BIOS
BIOS Vendor Hewlett-Packard
SMBIOS Version 68SVD Ver. F.63
BIOS Date 27/10/2016
BIOS Features
PCI is supported Yes
PC Card (PCMCIA) is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 5h, Print Screen Service is supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
Smart Battery supported Yes
Memory Resource
Total Memory 24.0 GB
Used Memory 5.0 GB
Free Memory 19.0 GB
Memory Usage 20%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 0
Device Locator Top - Slot 2 (under)
Capacity 4.0 GB
Speed 1333 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 3
Description Physical Memory 1
Device Locator Bottom-Slot 2(right)
Capacity 8.0 GB
Speed 1333 Mhz
Manufacturer Hynix/Hyundai
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 2
Description Physical Memory 2
Device Locator Top - Slot 1 (top)
Capacity 4.0 GB
Speed 1333 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 1
Description Physical Memory 3
Device Locator Bottom-Slot 1(left)
Capacity 8.0 GB
Speed 1333 Mhz
Manufacturer Hynix/Hyundai
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Disk Drives
Name TOSHIBA HDWM110
Media Type Fixed hard disk media
Capability 931.5 GB
Interface Type IDE
Partitions 3
Total Cylinders 121601
Total Heads 255
Total Sectors 1953520065
Total Tracks 31008255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Disk Drives
Name SAMSUNG SSD SM841N 2.5 7mm 512GB
Media Type Fixed hard disk media
Capability 476.9 GB
Interface Type IDE
Partitions 1
Total Cylinders 62260
Total Heads 255
Total Sectors 1000206900
Total Tracks 15876300
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
IDE Controller
Name Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
Manufacturer Intel
Status OK
Video Adapter
Name NVIDIA Quadro 2000M
Video Processor Quadro 2000M
Manufacturer NVIDIA
Video Architecture VGA
DAC Type Integrated RAMDAC
Memory Size 2.0 GB
Memory Type Unknown
Video Mode 1920 x 1080 x 4294967296 colors
Current Refresh Rate 59 Hz
Driver Version 21.21.13.7783
Driver Date 13/01/2018
Monitor
Name Generic PnP Monitor
Screen Height 864
Screen Width 1536
Status OK
WiFi
Product Name Intel(R) Centrino(R) Ultimate-N 6300 AGN
Service Name NETwNe64
Manufacturer Intel Corporation
MAC Address
Ethernet
Product Name Intel(R) 82579LM Gigabit Network Connection
Service Name e1cexpress
Manufacturer Intel
MAC Address
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Mouse
Name Synaptics PS/2 Port TouchPad
Manufacturer Synaptics
Buttons 0
Status OK
Mouse
Name Logitech USB TrackMan Marble Wheel
Manufacturer Logitech
Buttons 0
Status OK
Keyboard
Name Standard PS/2 Keyboard
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Manufacturer INTEL
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Manufacturer INTEL
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
Continue reading...
I recently upgrade my laptop with a new 500GB SSD. When I did this I did a clean install of Windows 10.
All went well....I thought...
Now when I click "Shut Down" the laptop appears to shut down, screen goes black, however the power is still on, Keyboard lit power button lit.
After some time it will often appear to restart itself. (This morning it was at the login page when I went to it. )
When reopening it and logging in a message will appear in my browser, Chrome, that it wasn't shutdown properly and my open tabs were saved if I want to reopen them...
When it goes to "sleep" the screen is black and doesn't restart on hitting any keys. It needs a hard power off to restart it. This loses any work I am on at the time....
All worked fine prior to the new SSD and clean install.
The laptop is a HP 8560W Elitebook running Windows 10 pro.
Any help or advice would be appreciated.
Please let me know what I can try to sort this apart from re-installing!
Have tried updating drivers
System Info attached
System Information Report
General
Operating System Microsoft Windows 10 Pro
Central Processor Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
User Name peter
Graphics
Video Adapter NVIDIA Quadro 2000M
Video Memory 2.0 GB
Screen Resolution 1920 x 1080
Storage
Total Memory 24.0 GB
Free Memory 19.0 GB
Total Hard disk 1407.6 GB
Free Hard disk 1331.4 GB
I/O
Mouse Synaptics PS/2 Port TouchPad
Keyboard Standard PS/2 Keyboard
Operating System
OS Name Microsoft Windows 10 Pro
OS Version 10.0.19042
Internet Explorer Version 11.789.19041.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.19041.844 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 134 MB
Status OK
Central Processor
CPU Name Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz
Number of logical processors 8
Code Name N/A
Manufacturer GenuineIntel
Current Clock Speed 2301 Mhz
Max Clock Speed 2301 Mhz
Voltage 1.2V
External Clock 100 Mhz
CPU ID Intel64 Family 6 Model 42 Stepping 7
Socket Designation CPU 1
Unknown 32 KB
Unknown 8 KB
Unknown 256 KB
Unknown 32 KB
Motherboard
Manufacturer Hewlett-Packard
BIOS Name Default System BIOS
BIOS Vendor Hewlett-Packard
SMBIOS Version 68SVD Ver. F.63
BIOS Date 27/10/2016
BIOS Features
PCI is supported Yes
PC Card (PCMCIA) is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 5h, Print Screen Service is supported Yes
Int 9h, 8042 Keyboard services are supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
Smart Battery supported Yes
Memory Resource
Total Memory 24.0 GB
Used Memory 5.0 GB
Free Memory 19.0 GB
Memory Usage 20%
Physical Memory
Memory Bank BANK 0
Description Physical Memory 0
Device Locator Top - Slot 2 (under)
Capacity 4.0 GB
Speed 1333 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 3
Description Physical Memory 1
Device Locator Bottom-Slot 2(right)
Capacity 8.0 GB
Speed 1333 Mhz
Manufacturer Hynix/Hyundai
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 2
Description Physical Memory 2
Device Locator Top - Slot 1 (top)
Capacity 4.0 GB
Speed 1333 Mhz
Manufacturer Micron
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Physical Memory
Memory Bank BANK 1
Description Physical Memory 3
Device Locator Bottom-Slot 1(left)
Capacity 8.0 GB
Speed 1333 Mhz
Manufacturer Hynix/Hyundai
Data Width 64 bit
Memory Type EISA
Form Factor SODIMM
Disk Drives
Name TOSHIBA HDWM110
Media Type Fixed hard disk media
Capability 931.5 GB
Interface Type IDE
Partitions 3
Total Cylinders 121601
Total Heads 255
Total Sectors 1953520065
Total Tracks 31008255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Disk Drives
Name SAMSUNG SSD SM841N 2.5 7mm 512GB
Media Type Fixed hard disk media
Capability 476.9 GB
Interface Type IDE
Partitions 1
Total Cylinders 62260
Total Heads 255
Total Sectors 1000206900
Total Tracks 15876300
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
IDE Controller
Name Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03
Manufacturer Intel
Status OK
Video Adapter
Name NVIDIA Quadro 2000M
Video Processor Quadro 2000M
Manufacturer NVIDIA
Video Architecture VGA
DAC Type Integrated RAMDAC
Memory Size 2.0 GB
Memory Type Unknown
Video Mode 1920 x 1080 x 4294967296 colors
Current Refresh Rate 59 Hz
Driver Version 21.21.13.7783
Driver Date 13/01/2018
Monitor
Name Generic PnP Monitor
Screen Height 864
Screen Width 1536
Status OK
WiFi
Product Name Intel(R) Centrino(R) Ultimate-N 6300 AGN
Service Name NETwNe64
Manufacturer Intel Corporation
MAC Address
Ethernet
Product Name Intel(R) 82579LM Gigabit Network Connection
Service Name e1cexpress
Manufacturer Intel
MAC Address
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Sound Device
Name NVIDIA High Definition Audio
Manufacturer NVIDIA
Status OK
Mouse
Name Synaptics PS/2 Port TouchPad
Manufacturer Synaptics
Buttons 0
Status OK
Mouse
Name Logitech USB TrackMan Marble Wheel
Manufacturer Logitech
Buttons 0
Status OK
Keyboard
Name Standard PS/2 Keyboard
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Manufacturer INTEL
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Manufacturer INTEL
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
Continue reading...