Issues with Laptop not shutting down after clean install of Windows 10 on new SSD

  • Thread starter Thread starter PeterStrawson
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PeterStrawson

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Hi

I recently upgrade my laptop with a new 500GB SSD. When I did this I did a clean install of Windows 10.

All went well....I thought...


Now when I click "Shut Down" the laptop appears to shut down, screen goes black, however the power is still on, Keyboard lit power button lit.

After some time it will often appear to restart itself. (This morning it was at the login page when I went to it. )


When reopening it and logging in a message will appear in my browser, Chrome, that it wasn't shutdown properly and my open tabs were saved if I want to reopen them...


When it goes to "sleep" the screen is black and doesn't restart on hitting any keys. It needs a hard power off to restart it. This loses any work I am on at the time....


All worked fine prior to the new SSD and clean install.


The laptop is a HP 8560W Elitebook running Windows 10 pro.


Any help or advice would be appreciated.

Please let me know what I can try to sort this apart from re-installing!

Have tried updating drivers


System Info attached

System Information Report



General

Operating System Microsoft Windows 10 Pro

Central Processor Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

User Name peter

Graphics

Video Adapter NVIDIA Quadro 2000M

Video Memory 2.0 GB

Screen Resolution 1920 x 1080

Storage

Total Memory 24.0 GB

Free Memory 19.0 GB

Total Hard disk 1407.6 GB

Free Hard disk 1331.4 GB

I/O

Mouse Synaptics PS/2 Port TouchPad

Keyboard Standard PS/2 Keyboard



Operating System

OS Name Microsoft Windows 10 Pro

OS Version 10.0.19042



Internet Explorer Version 11.789.19041.0

Microsoft DirectX Version DirectX 12

OpenGL Version 10.0.19041.844 (WinBuild.160101.0800)

Registry

Maximum Size 4095 MB

Current Size 134 MB

Status OK

Central Processor

CPU Name Intel(R) Core(TM) i7-2820QM CPU @ 2.30GHz

Number of logical processors 8

Code Name N/A

Manufacturer GenuineIntel

Current Clock Speed 2301 Mhz

Max Clock Speed 2301 Mhz

Voltage 1.2V

External Clock 100 Mhz



CPU ID Intel64 Family 6 Model 42 Stepping 7

Socket Designation CPU 1

Unknown 32 KB

Unknown 8 KB

Unknown 256 KB

Unknown 32 KB

Motherboard



Manufacturer Hewlett-Packard



BIOS Name Default System BIOS

BIOS Vendor Hewlett-Packard

SMBIOS Version 68SVD Ver. F.63

BIOS Date 27/10/2016

BIOS Features

PCI is supported Yes

PC Card (PCMCIA) is supported Yes

BIOS is Upgradable (Flash) Yes

BIOS shadowing is allowed Yes

Boot from CD is supported Yes

Selectable Boot is supported Yes

EDD (Enhanced Disk Drive) Specification is supported Yes

Int 5h, Print Screen Service is supported Yes

Int 9h, 8042 Keyboard services are supported Yes

Int 14h, Serial Services are supported Yes

Int 17h, printer services are supported Yes

ACPI supported Yes

USB Legacy is supported Yes

Smart Battery supported Yes

Memory Resource

Total Memory 24.0 GB

Used Memory 5.0 GB

Free Memory 19.0 GB

Memory Usage 20%

Physical Memory

Memory Bank BANK 0

Description Physical Memory 0

Device Locator Top - Slot 2 (under)

Capacity 4.0 GB

Speed 1333 Mhz

Manufacturer Micron

Data Width 64 bit

Memory Type EISA

Form Factor SODIMM

Physical Memory

Memory Bank BANK 3

Description Physical Memory 1

Device Locator Bottom-Slot 2(right)

Capacity 8.0 GB

Speed 1333 Mhz

Manufacturer Hynix/Hyundai

Data Width 64 bit

Memory Type EISA

Form Factor SODIMM

Physical Memory

Memory Bank BANK 2

Description Physical Memory 2

Device Locator Top - Slot 1 (top)

Capacity 4.0 GB

Speed 1333 Mhz

Manufacturer Micron

Data Width 64 bit

Memory Type EISA

Form Factor SODIMM

Physical Memory

Memory Bank BANK 1

Description Physical Memory 3

Device Locator Bottom-Slot 1(left)

Capacity 8.0 GB

Speed 1333 Mhz

Manufacturer Hynix/Hyundai

Data Width 64 bit

Memory Type EISA

Form Factor SODIMM

Disk Drives

Name TOSHIBA HDWM110

Media Type Fixed hard disk media

Capability 931.5 GB

Interface Type IDE

Partitions 3

Total Cylinders 121601

Total Heads 255

Total Sectors 1953520065

Total Tracks 31008255

Tracks Per Cylinder 255

Bytes Per Sector 512

Sectors Per Track 63

S.M.A.R.T Support Yes

Disk Drives

Name SAMSUNG SSD SM841N 2.5 7mm 512GB

Media Type Fixed hard disk media

Capability 476.9 GB

Interface Type IDE

Partitions 1

Total Cylinders 62260

Total Heads 255

Total Sectors 1000206900

Total Tracks 15876300

Tracks Per Cylinder 255

Bytes Per Sector 512

Sectors Per Track 63

S.M.A.R.T Support Yes

IDE Controller

Name Intel(R) 6 Series/C200 Series Chipset Family 6 Port SATA AHCI Controller - 1C03

Manufacturer Intel

Status OK

Video Adapter

Name NVIDIA Quadro 2000M

Video Processor Quadro 2000M

Manufacturer NVIDIA

Video Architecture VGA

DAC Type Integrated RAMDAC

Memory Size 2.0 GB

Memory Type Unknown

Video Mode 1920 x 1080 x 4294967296 colors

Current Refresh Rate 59 Hz

Driver Version 21.21.13.7783

Driver Date 13/01/2018

Monitor

Name Generic PnP Monitor

Screen Height 864

Screen Width 1536

Status OK

WiFi

Product Name Intel(R) Centrino(R) Ultimate-N 6300 AGN

Service Name NETwNe64

Manufacturer Intel Corporation

MAC Address

Ethernet

Product Name Intel(R) 82579LM Gigabit Network Connection

Service Name e1cexpress

Manufacturer Intel

MAC Address

Sound Device

Name NVIDIA High Definition Audio

Manufacturer NVIDIA

Status OK

Sound Device

Name NVIDIA High Definition Audio

Manufacturer NVIDIA

Status OK

Sound Device

Name NVIDIA High Definition Audio

Manufacturer NVIDIA

Status OK

Sound Device

Name NVIDIA High Definition Audio

Manufacturer NVIDIA

Status OK

Sound Device

Name NVIDIA High Definition Audio

Manufacturer NVIDIA

Status OK

Mouse

Name Synaptics PS/2 Port TouchPad

Manufacturer Synaptics

Buttons 0

Status OK

Mouse

Name Logitech USB TrackMan Marble Wheel

Manufacturer Logitech

Buttons 0

Status OK

Keyboard

Name Standard PS/2 Keyboard

Description Enhanced (101- or 102-key)

Function Keys 12

Status OK

USB Controller

Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D

Manufacturer INTEL

Protocol Supported Universal Serial Bus

Status OK

USB Controller

Product Name Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26

Manufacturer INTEL

Protocol Supported Universal Serial Bus

Status OK

USB Controller

Product Name Renesas USB 3.0 eXtensible Host Controller - 0.96 (Microsoft)

Manufacturer Generic USB xHCI Host Controller

Protocol Supported Universal Serial Bus

Status OK

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