S
Sascha Campbell
Guest
Hi guys - we have an intermittent issue in Outlook which seems to be affecting all out users. When they email out a link to a network share e.g. \\server\share\file.docx the users get this error (i removed the actual share names):
Microsoft Outlook
We can't find '\\server\share\folder\common\_IT Procurement\Adobe licences list\Perpetual-user-Adobe-licenses-09-19.xlsx'. Please make sure you're using the correct location or web address.
P1: 301264
P2: 16.0.10730.20432
P3: xyfcP4: 0x80004005
This happens randomly to different users on different days, usually the issue lasts the whole day and then the next day it's working for a few days etc. If you copy the link into file explorer it works fine, if you paste it into a word document it works fine, but if it is emailed in Outlook it produces this error (even though the same link in the same email will work on another day).
I am at a loss for how to troubleshoot this, I have tried different versions of Outlook, Windows etc. This has worked fine up until about December last year when users started reporting this issue.
Any one got any ideas???
Continue reading...
Microsoft Outlook
We can't find '\\server\share\folder\common\_IT Procurement\Adobe licences list\Perpetual-user-Adobe-licenses-09-19.xlsx'. Please make sure you're using the correct location or web address.
P1: 301264
P2: 16.0.10730.20432
P3: xyfcP4: 0x80004005
This happens randomly to different users on different days, usually the issue lasts the whole day and then the next day it's working for a few days etc. If you copy the link into file explorer it works fine, if you paste it into a word document it works fine, but if it is emailed in Outlook it produces this error (even though the same link in the same email will work on another day).
I am at a loss for how to troubleshoot this, I have tried different versions of Outlook, Windows etc. This has worked fine up until about December last year when users started reporting this issue.
Any one got any ideas???
Continue reading...