Issue with Large Icons and Display Size in Terminal Session

[Windows Server]

I was assisting a user with their issue while they were working on the terminal. When they connect to the terminal, the desktop icons appear larger, and the screen display size also looks bigger. However, when I try to adjust the settings, the user does not allow me to make changes.Additionally, I have a question—when I log into the terminal, all desktop icons appear normal to me. Could this issue be specific to the user's desktop settings?How can I resolve this issue?

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