Please read what I have found in
http://support.microsoft.com/kb/935807/en-us
Known issues
When you apply this security update, you may receive the following error
message:
Security Update for Windows Vista (KB935807)
Installation status: Failed
Error details: Code 80070002
Additionally, you may experience the following symptoms after you install
this security update: • The computer restarts two times.
• This security update is offered to you again when you visit Windows Update.
These symptoms may occur if the LogFiles\Firewall folder is missing or if
the folder is corrupted.
To resolve these issues, use one of the following methods, as appropriate
for your situation. Then, try to install this security update, and restart
the computer when you are prompted.
Method 1: Windows Vista x86-based versions
1. Click Start, click All Programs, click Accessories, right-click Command
Prompt, and then click Run As Administrator.
2. At the command prompt, create the \LogFiles\Firewall folder. For example,
at the command prompt, type the following command, and then press ENTER:
md %windir%\system32\logfiles\firewall
3. At the command prompt, type exit, and then press ENTER.
Method 2: Windows Vista 64-bit versions
1. Click Start, click All Programs, click Accessories, right-click Command
Prompt, and then click Run As Administrator.
2. At the command prompt, create the \LogFiles\Firewall folder. For example,
at the command prompt, type the following commands, and then press ENTER
after each command:
md %windir%\system32\logfiles\firewall
md %windir%\syswow64\logfiles\firewall
3. At the command prompt, type exit, and then press ENTER.
APPLIES TO
• Windows Vista Ultimate
• Windows Vista Enterprise
• Windows Vista Business
• Windows Vista Home Premium
• Windows Vista Home Basic
• Windows Vista Starter
• Windows Vista Ultimate 64-bit Edition
• Windows Vista Enterprise 64-bit Edition
• Windows Vista Home Premium 64-bit Edition
• Windows Vista Home Basic 64-bit Edition
I hope it solves the problem. I will try this solution now. Good luck!!
"Frits den Hollander" wrote:
> On my PC Update KB935807 caused Error Code 80070002 which in turn blocked the
> other updates with Error Code 800F0826. I followed the instructions from
> Windows Help with the same result as everybody.
> Microsoft Help provided only "e-mail received"and no reply to my question
> what to do.
> Yesterday (7/18/2007) suddenly the updates ware all but KB935807
> automatically installed. The list of installed updates showed the KB's of
> July 11.
>
> The new problem is that I do not trust Windows Update anymore since the
> update check states "your system is .. . up to date" whereas KB 935807 is not
> only not installed but also not present in yesterday's installation history !
>
> I downloaded KB 935807 and it installed without problems.
>
> It seems necessary to compare the numbers of all the Vista updates with the
> ones installed since Windows Update can be incorrect. I deleted the update
> history in order to prevent error 8007003 but I always make HD images so I
> can check if any updates failed to install in the past.
>
> "Steve" wrote:
>
> > Has MS fixed update for kb935807 recently? I know that everyone (including
> > myself) have been having problems with this update, but it's been a week
> > since updates have been released but it seems that no one is having any luck
> > what so ever.