Is KB977165 the 02/09/2010 update culprit?

  • Thread starter Thread starter ToddAndMargo
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T

ToddAndMargo

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Is KB977165 the 02/09/2010 update culprit that is

causing all the slowdowns? (I have customers across

two counties screaming!)



Many thanks,

-T
 
There's been reports of BSOD but that's only with systems that have already

been infected.

None of my clients have complained

and My personal systems are ok.



What AV are you using on your systems?

Russ



--

Russell Grover - SBITS.Biz [SBS-MVP]

MCP, MCPS, MCNPS, SBSC

Microsoft Certified Small Business Specialist

24hr SBS Remote Support - www.SBITS.Biz

Question or Second Opinion - www.PersonalITConsultant.com

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"ToddAndMargo" wrote in message

news:usFckvGrKHA.3536@TK2MSFTNGP06.phx.gbl...

> Is KB977165 the 02/09/2010 update culprit that is

> causing all the slowdowns? (I have customers across

> two counties screaming!)

>

> Many thanks,

> -T
 
Slowdowns? Not likely. BSODs? Possibly.



cf.

http://blogs.technet.com/msrc/archi...restart-issues-after-installing-ms10-015.aspx



cf.

http://blogs.technet.com/msrc/archive/2010/02/12/february-2010-security-bulletin-webcast.aspx



For home users, no-charge support is available by calling 1-866-PCSAFETY

(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

Canada or by contacting your local Microsoft subsidiary. There is no-charge

for support calls that are associated with security updates. When you call,

clearly state that your problem is related to a Security Update and cite the

update's KB number (e.g., KB977165).



Or you can...



Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527



Consumer Security Support home page & Microsoft Update Solution Center also

offer support options

https://consumersecuritysupport.microsoft.com/

http://support.microsoft.com/ph/6527#tab3



For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx



For enterprise customers, support for security updates is available through

your usual support contacts.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002





ToddAndMargo wrote:

> Is KB977165 the 02/09/2010 update culprit that is

> causing all the slowdowns? (I have customers across

> two counties screaming!)
 
On 02/12/2010 10:46 PM, Russ SBITS.Biz [SBS-MVP] wrote:

> There's been reports of BSOD but that's only with systems that have

> already been infected.

> None of my clients have complained

> and My personal systems are ok.

>

> What AV are you using on your systems?

> Russ

>

Hi Russ,



Thank you. My users AV is Kaspersky Work Space Security,

which can be paused and does not change the symptom. I

left out a bunch of information, so I am going to make

a new post with all the details.



-T
 
On 02/12/2010 10:46 PM, Russ SBITS.Biz [SBS-MVP] wrote:

> There's been reports of BSOD but that's only with systems that have

> already been infected.

> None of my clients have complained

> and My personal systems are ok.

>

> What AV are you using on your systems?

> Russ



Hi Russ,



Thank you. My users AV is Kaspersky Work Space Security,

which can be paused and does not change the symptom. I

left out a bunch of information, so I am going to make

a new post with all the details.



-T
 
I had a problem with the downloads, also. I checked the ISC.SANS.ORG website

and found the suggestion to remove the atapi.sys and replace it with the one

in the SP3 download. I did that and things are back to normal, including the

KB977165 file and the rest of the updates. Hope it helps you.

--

frajul2





"PA Bear [MS MVP]" wrote:



> Slowdowns? Not likely. BSODs? Possibly.

>

> cf.

> http://blogs.technet.com/msrc/archi...restart-issues-after-installing-ms10-015.aspx

>

> cf.

> http://blogs.technet.com/msrc/archive/2010/02/12/february-2010-security-bulletin-webcast.aspx

>

> For home users, no-charge support is available by calling 1-866-PCSAFETY

> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

> Canada or by contacting your local Microsoft subsidiary. There is no-charge

> for support calls that are associated with security updates. When you call,

> clearly state that your problem is related to a Security Update and cite the

> update's KB number (e.g., KB977165).

>

> Or you can...

>

> Start a free Windows Update support incident request:

> https://support.microsoft.com/oas/default.aspx?gprid=6527

>

> Consumer Security Support home page & Microsoft Update Solution Center also

> offer support options

> https://consumersecuritysupport.microsoft.com/

> http://support.microsoft.com/ph/6527#tab3

>

> For more information about how to contact your local Microsoft subsidiary

> for security update support issues, visit the International Support Web

> site: http://support.microsoft.com/common/international.aspx

>

> For enterprise customers, support for security updates is available through

> your usual support contacts.

> --

> ~Robear Dyer (PA Bear)

> MS MVP-IE, Mail, Security, Windows Client - since 2002

>

>

> ToddAndMargo wrote:

> > Is KB977165 the 02/09/2010 update culprit that is

> > causing all the slowdowns? (I have customers across

> > two counties screaming!)

>

> .

>
 


>> > ToddAndMargo wrote:

>>> > > Is KB977165 the 02/09/2010 update culprit that is

>>> > > causing all the slowdowns? (I have customers across

>>> > > two counties screaming!)



On 02/14/2010 01:00 PM, frajul2 wrote:

> I had a problem with the downloads, also. I checked the ISC.SANS.ORG

website

> and found the suggestion to remove the atapi.sys and replace it with

the one

> in the SP3 download. I did that and things are back to normal,

including the

> KB977165 file and the rest of the updates. Hope it helps you.

> -- frajul2



Hi frajul2,



I did not have a problem downloading or installing KB977165.

It is just that everything got really, really slow over the

local area network after the 02/09/2010 patches. I was

hoping someone else had isolated the problem so that I did

not have to remove 02/09/2010 one by one until I found

the culprit. Since this post, I removed KB977165 from

two machines and happy camping returned. Come Monday, I

will start on the rest and see what happens. I will

report back.



Thank you for answering!



-T
 
ToddAndMargo wrote:



> I did not have a problem downloading or installing KB977165.

> It is just that everything got really, really slow over the

> local area network after the 02/09/2010 patches. I was

> hoping someone else had isolated the problem so that I did

> not have to remove 02/09/2010 one by one until I found

> the culprit. Since this post, I removed KB977165 from

> two machines and happy camping returned.



You may think the camping is happy, but there might be malware

lurking...
 
I don't need any help so why are you replying to my post?



frajul2 wrote:

> I had a problem with the downloads, also. I checked the ISC.SANS.ORG

> website

> and found the suggestion to remove the atapi.sys and replace it with the

> one

> in the SP3 download. I did that and things are back to normal, including

> the

> KB977165 file and the rest of the updates. Hope it helps you.

>

> PA Bear wrote:

>> Slowdowns? Not likely. BSODs? Possibly.

>>

>> cf.

>> http://blogs.technet.com/msrc/archi...restart-issues-after-installing-ms10-015.aspx

>>

>> cf.

>> http://blogs.technet.com/msrc/archive/2010/02/12/february-2010-security-bulletin-webcast.aspx

>>

>> For home users, no-charge support is available by calling 1-866-PCSAFETY

>> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

>> Canada or by contacting your local Microsoft subsidiary. There is

>> no-charge for support calls that are associated with security updates.

>> When you call, clearly state that your problem is related to a Security

>> Update and cite the update's KB number (e.g., KB977165).

>>

>> Or you can...

>>

>> Start a free Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>> Consumer Security Support home page & Microsoft Update Solution Center

>> also

>> offer support options

>> https://consumersecuritysupport.microsoft.com/

>> http://support.microsoft.com/ph/6527#tab3

>>

>> For more information about how to contact your local Microsoft subsidiary

>> for security update support issues, visit the International Support Web

>> site: http://support.microsoft.com/common/international.aspx

>>

>> For enterprise customers, support for security updates is available

>> through

>> your usual support contacts.

>> --

>> ~Robear Dyer (PA Bear)

>> MS MVP-IE, Mail, Security, Windows Client - since 2002

>>

>>

>> ToddAndMargo wrote:

>>> Is KB977165 the 02/09/2010 update culprit that is

>>> causing all the slowdowns? (I have customers across

>>> two counties screaming!)

>>

>> .
 
On 02/14/2010 05:32 PM, Daave wrote:

> ToddAndMargo wrote:

>

>> I did not have a problem downloading or installing KB977165.

>> It is just that everything got really, really slow over the

>> local area network after the 02/09/2010 patches. I was

>> hoping someone else had isolated the problem so that I did

>> not have to remove 02/09/2010 one by one until I found

>> the culprit. Since this post, I removed KB977165 from

>> two machines and happy camping returned.

>

> You may think the camping is happy, but there might be malware

> lurking...



Hi Daave,



The machines all have up to date Kaspersky Work Space

Security. But, that is at best only 61% effective.

So, perhaps. You would not think that so many

machines would be hit at the same time thought.

I might also be that KB977165 does not like Samba.



Any suggestions as to which malware to check for?



-T
 
Sorry. I meant to reply to ToddandMargo.

--

frajul2





"PA Bear [MS MVP]" wrote:



> I don't need any help so why are you replying to my post?

>

> frajul2 wrote:

> > I had a problem with the downloads, also. I checked the ISC.SANS.ORG

> > website

> > and found the suggestion to remove the atapi.sys and replace it with the

> > one

> > in the SP3 download. I did that and things are back to normal, including

> > the

> > KB977165 file and the rest of the updates. Hope it helps you.

> >

> > PA Bear wrote:

> >> Slowdowns? Not likely. BSODs? Possibly.

> >>

> >> cf.

> >> http://blogs.technet.com/msrc/archi...restart-issues-after-installing-ms10-015.aspx

> >>

> >> cf.

> >> http://blogs.technet.com/msrc/archive/2010/02/12/february-2010-security-bulletin-webcast.aspx

> >>

> >> For home users, no-charge support is available by calling 1-866-PCSAFETY

> >> (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

> >> Canada or by contacting your local Microsoft subsidiary. There is

> >> no-charge for support calls that are associated with security updates.

> >> When you call, clearly state that your problem is related to a Security

> >> Update and cite the update's KB number (e.g., KB977165).

> >>

> >> Or you can...

> >>

> >> Start a free Windows Update support incident request:

> >> https://support.microsoft.com/oas/default.aspx?gprid=6527

> >>

> >> Consumer Security Support home page & Microsoft Update Solution Center

> >> also

> >> offer support options

> >> https://consumersecuritysupport.microsoft.com/

> >> http://support.microsoft.com/ph/6527#tab3

> >>

> >> For more information about how to contact your local Microsoft subsidiary

> >> for security update support issues, visit the International Support Web

> >> site: http://support.microsoft.com/common/international.aspx

> >>

> >> For enterprise customers, support for security updates is available

> >> through

> >> your usual support contacts.

> >> --

> >> ~Robear Dyer (PA Bear)

> >> MS MVP-IE, Mail, Security, Windows Client - since 2002

> >>

> >>

> >> ToddAndMargo wrote:

> >>> Is KB977165 the 02/09/2010 update culprit that is

> >>> causing all the slowdowns? (I have customers across

> >>> two counties screaming!)

> >>

> >> .

>

> .

>
 
ToddAndMargo wrote:

> On 02/14/2010 05:32 PM, Daave wrote:

>> ToddAndMargo wrote:

>>

>>> I did not have a problem downloading or installing KB977165.

>>> It is just that everything got really, really slow over the

>>> local area network after the 02/09/2010 patches. I was

>>> hoping someone else had isolated the problem so that I did

>>> not have to remove 02/09/2010 one by one until I found

>>> the culprit. Since this post, I removed KB977165 from

>>> two machines and happy camping returned.

>>

>> You may think the camping is happy, but there might be malware

>> lurking...

>

> Hi Daave,

>

> The machines all have up to date Kaspersky Work Space

> Security. But, that is at best only 61% effective.

> So, perhaps. You would not think that so many

> machines would be hit at the same time thought.

> I might also be that KB977165 does not like Samba.

>

> Any suggestions as to which malware to check for?



Any and all. :-)
 
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