Internet Explorer

[PA Bear [MS MVP]]

[Crosspost to IE General newsgroup]



Assuming you installed KB978207 two weeks ago, just before the problem

started...



Error message after you install a Windows Internet Explorer update from

Windows Update or from Microsoft Update: "Webpage cannot be displayed":

http://support.microsoft.com/kb/942818



If tweaking your third-party firewall's settings don't help, try the

following:



1. Disable your anti-virus application, all Norton Add-ons (if any), any

real-time protection provided by an anti-spyware application (except for

Windows Defender; includes Spybot Tea Timer, SpySweeper Guards, Ad-Aware

Ad-Watch & Guard, etc.), disable any third-party firewall AND THEN enable

the Windows Firewall.



NB: You're "working without a net" now: Don't to ANYTHING else online (e.g.,

browsing; reading email; chatting) except #4 below until your anti-virus

application has been re-enabled! If you're running ZA Free firewall, you

may need to uninstall it instead of disabling it.



2. Uninstall "Security Update for Windows Internet Explorer 8 (KB978207)"

via Add/Remove Programs (make sure Show Updates box is checked at top right)

and reboot.



3. Re-do #1 above.



4. WinXP: Go to http://windowsupdate.microsoft.com | Select CUSTOM and scan

| Install any Critical Security Updates offered (e.g., KB978207). If a Root

Certificates update is listed in the Optional Software updates category on

the left-hand side of the scan results window, install it to take full

advantage of IE's enhanced security.



5. Reboot & make sure everything in #1 above is enabled again and, if

applicable, disable the Windows Firewall and enable (or reinstall) your

third-party firewall.



=====================================



For home users, no-charge support is available by calling 1-866-PCSAFETY

(and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in

Canada or by contacting your local Microsoft subsidiary. There is no-charge

for support calls that are associated with security updates. When you call,

clearly state that your problem is related to a Security Update and cite the

update's KB number (e.g., KB978207).



LOOK! => If your problem relates to a Cumulative Security Update for IE

(e.g., KB978207), call the above number and ask to be transferred to the

Consumer IE7 queue (which is 47830).



Consumer Security Support home page & Microsoft Update Solution Center also

offer support options

https://consumersecuritysupport.microsoft.com/

http://support.microsoft.com/ph/6527#tab3



For more information about how to contact your local Microsoft subsidiary

for security update support issues, visit the International Support Web

site: http://support.microsoft.com/common/international.aspx



For enterprise customers, support for security updates is available through

your usual support contacts.



Or you can...



Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

--

IE-specific newsgroup:

news://msnews.microsoft.com/microsoft.public.internetexplorer.general



~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Client - since 2002







Barbara wrote:

> I can not find the discussion group for Internet Explorer only so am

> posting

> the problem to this discussion group. The problem that I am having is

> when

> I open up the computer for the past two weeks a page comes up with the

> following message: "Internet Explorer can not display this page". I can

> click the page off and continue to work on the computer. This is rather

> annoying to have it occur every time I open up the computer. I have

> Internet Explorer 8. Is there any way I can correct this problem or tell

> me why this is happening. It has never happened before until the past two

> weeks. Would appreciate any suggestions,etc.