B
bac80
Guest
As soon as I open Internet Explorer 11 it crashes. The instant IE is launched it crashes, never starts. The event log is below which tells me nothing.
I have researched this and tried the following:
System restore is not possible as I was told by the user it started happening months ago and there's no longer a restore point that far back. Only entry related to IE is below, this gets logged whenever I try to open IE.
Faulting application name: iexplore.exe, version: 11.0.9600.18894, time stamp: 0x5a45ed3d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000d0015
Faulting process id: 0x27bc
Faulting application start time: 0x01d3905826578777
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 64088ee1-fc4b-11e7-a165-6451065966ac
event ID 1000
iexplore.exe
11.0.9600.18894
5a45ed3d
unknown
0.0.0.0
00000000
c0000005
00000000000d0015
27bc
01d3905826578777
C:\Program Files\Internet Explorer\iexplore.exe
unknown
64088ee1-fc4b-11e7-a165-6451065966ac
System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-01-18T12:30:39.000000000Z
EventRecordID 1008095
Channel Application
Computer WS021.domain.local
Security
Continue reading...
I have researched this and tried the following:
- Reset Internet explorer to defaults and reset advanced settings
- Disable all add-ons
- Removed and re-install Internet explorer via add/remove features (reboot inbetween)
- Logged on as a different user still crashes
- Started going through all running processes closing one off at a time and trying to start but would crash
- Starting IE in safe mode
- Scanning Windows system files for any corruption using sfc /scannow (no problems found)
- Windows is fully patched
- Virus scan nothing found
System restore is not possible as I was told by the user it started happening months ago and there's no longer a restore point that far back. Only entry related to IE is below, this gets logged whenever I try to open IE.
Faulting application name: iexplore.exe, version: 11.0.9600.18894, time stamp: 0x5a45ed3d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000d0015
Faulting process id: 0x27bc
Faulting application start time: 0x01d3905826578777
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 64088ee1-fc4b-11e7-a165-6451065966ac
event ID 1000
iexplore.exe
11.0.9600.18894
5a45ed3d
unknown
0.0.0.0
00000000
c0000005
00000000000d0015
27bc
01d3905826578777
C:\Program Files\Internet Explorer\iexplore.exe
unknown
64088ee1-fc4b-11e7-a165-6451065966ac
System
- Provider
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
Level 2
Task 100
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2018-01-18T12:30:39.000000000Z
EventRecordID 1008095
Channel Application
Computer WS021.domain.local
Security
Continue reading...