Internet Explorer 11 crashes on Startup (Windows 7)

  • Thread starter Thread starter bac80
  • Start date Start date
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bac80

Guest
As soon as I open Internet Explorer 11 it crashes. The instant IE is launched it crashes, never starts. The event log is below which tells me nothing.

I have researched this and tried the following:

  • Reset Internet explorer to defaults and reset advanced settings
  • Disable all add-ons
  • Removed and re-install Internet explorer via add/remove features (reboot inbetween)
  • Logged on as a different user still crashes
  • Started going through all running processes closing one off at a time and trying to start but would crash
  • Starting IE in safe mode
  • Scanning Windows system files for any corruption using sfc /scannow (no problems found)
  • Windows is fully patched
  • Virus scan nothing found

System restore is not possible as I was told by the user it started happening months ago and there's no longer a restore point that far back. Only entry related to IE is below, this gets logged whenever I try to open IE.

Faulting application name: iexplore.exe, version: 11.0.9600.18894, time stamp: 0x5a45ed3d
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00000000000d0015
Faulting process id: 0x27bc
Faulting application start time: 0x01d3905826578777
Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe
Faulting module path: unknown
Report Id: 64088ee1-fc4b-11e7-a165-6451065966ac

event ID 1000

iexplore.exe
11.0.9600.18894
5a45ed3d
unknown
0.0.0.0
00000000
c0000005
00000000000d0015
27bc
01d3905826578777
C:\Program Files\Internet Explorer\iexplore.exe
unknown
64088ee1-fc4b-11e7-a165-6451065966ac

System

- Provider

[ Name] Application Error

- EventID 1000

[ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2018-01-18T12:30:39.000000000Z

EventRecordID 1008095

Channel Application

Computer WS021.domain.local

Security

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