INTERNAL_POWER_ERROR after shutting down or hibernating

[Kee Wee Wong]

Hi Experts,


I have a HP Elitebook 840 G5 that is running into INTERNAL_POWER_ERROR bugcheck when starting up the laptop after shutting down, rebooting or hibernating.


This issue is intermittent but it's happening quite a few times for the past couple of months to be annoying, especially after a hibernation when all hibernation data is lost after boot up.


I've tried to run the Windows Debugger and reference past post here, but nothing seems to help.

I've also updated all the drivers from HP Support website to the latest version and they don't help either.



0: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



INTERNAL_POWER_ERROR (a0)

The power policy manager experienced a fatal error.

Arguments:

Arg1: 00000000000000f0, The system failed to complete(suspend) a power transition in a timely manner.

Arg2: 0000000000000005, The system power state in transition.

Arg3: 000000000000000b, The sleep checkpoint most recently reached.

Arg4: ffff960976266040, A pointer to the thread currently processing the request.



Debugging Details:

------------------





KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 2



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on KEEWEE-LAPTOP



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 2



Key : Analysis.Memory.CommitPeak.Mb

Value: 73



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: a0



BUGCHECK_P1: f0



BUGCHECK_P2: 5



BUGCHECK_P3: b



BUGCHECK_P4: ffff960976266040



FAULTING_THREAD: ffff960976266040



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



PROCESS_NAME: System



STACK_TEXT:

ffffab04`5296be50 fffff803`5ea65850 : ffffbd81`85644180 ffff9609`ffffffff 00000000`00000000 00000000`00000001 : nt!KiSwapContext+0x76

ffffab04`5296bf90 fffff803`5ea64d7f : ffff9609`00000006 00000000`00000005 ffffab04`5296c150 fffff803`00000000 : nt!KiSwapThread+0x500

ffffab04`5296c040 fffff803`5ea64623 : ffff9609`00000000 ffff9609`00000000 ffff9609`673dad00 ffff9609`76266180 : nt!KiCommitThreadWait+0x14f

ffffab04`5296c0e0 fffff803`5eb6b799 : ffff9609`67ac1080 ffff9609`00000000 00000000`00000000 fffff803`5f423b00 : nt!KeWaitForSingleObject+0x233

ffffab04`5296c1d0 fffff803`5eb80836 : ffff9609`6420b360 ffff9609`6e3fb050 ffff9609`7d8eab20 00000000`00000005 : nt!PopFxActivateDevice+0x149

ffffab04`5296c220 fffff803`5f18ed2c : ffff9609`6e3fb050 00000000`00000005 00000000`00000003 ffff9609`00000000 : nt!PoFxActivateDeviceForSystemTransition+0xe

ffffab04`5296c250 fffff803`5eb80791 : ffff9609`796da2e0 ffff9609`7d8eab20 00000000`0000002b 00000000`00000003 : nt!PopNotifyDevice+0x130

ffffab04`5296c2e0 fffff803`5f18e7c5 : ffff9609`6e3fb050 00000000`00000003 ffffab04`5296c4a0 ffffab04`5296c4a0 : nt!PopSleepDeviceList+0x1c5

ffffab04`5296c3d0 fffff803`5f18d473 : ffffab04`5296c5c0 ffffab04`5296c5c0 ffffab04`5296c618 00000000`00000000 : nt!PoBroadcastSystemState+0x1f5

ffffab04`5296c480 fffff803`5f18df72 : ffffab04`5296c5c0 ffffab04`5296c560 ffffab04`5296c618 00000000`00000000 : nt!PopSetDevicesSystemState+0x87

ffffab04`5296c4e0 fffff803`5f1947ec : ffff9609`77e97000 ffff9609`00000006 00000000`00000002 00000000`00000070 : nt!PopTransitionSystemPowerStateEx+0x48a

ffffab04`5296c5a0 fffff803`5ec075b5 : 7ffff803`5f4251d0 00000000`ffffffff 00000000`00000000 ffff9609`762666e0 : nt!NtSetSystemPowerState+0x4c

ffffab04`5296c780 fffff803`5ebf9ab0 : fffff803`5ef61e1e 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25

ffffab04`5296c918 fffff803`5ef61e1e : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiServiceLinkage

ffffab04`5296c920 fffff803`5ef61ae9 : 00000000`00000000 ffff9609`61aa6cb0 00000000`00000000 00000000`00000000 : nt!PopIssueActionRequest+0x216

ffffab04`5296c9c0 fffff803`5eb159c4 : 00000000`00000001 00000000`00000000 ffffffff`ffffffff fffff803`5f423d00 : nt!PopPolicyWorkerAction+0x79

ffffab04`5296ca30 fffff803`5ea25975 : ffff9609`00000001 ffff9609`76266040 fffff803`5eb15930 ffff9609`00000000 : nt!PopPolicyWorkerThread+0x94

ffffab04`5296ca70 fffff803`5eb17e85 : ffff9609`76266040 00000000`00000080 ffff9609`61ad6180 00007ff9`00000001 : nt!ExpWorkerThread+0x105

ffffab04`5296cb10 fffff803`5ebfd2a8 : ffffbd81`8558a180 ffff9609`76266040 fffff803`5eb17e30 00007ff9`203c72e0 : nt!PspSystemThreadStartup+0x55

ffffab04`5296cb60 00000000`00000000 : ffffab04`5296d000 ffffab04`52966000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28





STACK_COMMAND: .thread 0xffff960976266040 ; kb



SYMBOL_NAME: nt!KiSwapContext+76



MODULE_NAME: nt



IMAGE_NAME: ntkrnlmp.exe



BUCKET_ID_FUNC_OFFSET: 76



FAILURE_BUCKET_ID: 0xa0_f0_nt!KiSwapContext



OS_VERSION: 10.0.19041.1



BUILDLAB_STR: vb_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {168f8d2f-e77e-7dcf-020c-035a9129b0ab}




The dump files are available here
Hibernate Crash.zip

Appreciate if somebody here can help.

Thank you!

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