Internal speakers not connected

[Natalia Schwartz]

My internal speakers aren't working. I cannot come off of mute. I have tried re-enabling devices, but it only shows me external devices and no internal sound system or in-built speakers. My computer was recently fixed by HP and the speakers were really crackly, now they don't work at all. The laptop hasn't incurred any damage sinceI am trying to include a screenshot but the message box won't let me copy anything in

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