M
millsy54
Guest
Good Morning!
I have been having an issue for approximately 6 - 8 weeks now. Outlook 2016 (connected to Exchange) will sporadically crash. A dialog is displayed on screen suggesting "Outlook has stopped working and will now restart".
Upon viewing the logs in event viewer, every crash points to a faulting module of RICHED20.DLL.
Things I have changed/tested:
Disabled Add-ins - no change.
Outlook safe mode - no change.
Rebuilt Outlook profile - no change.
Created new user in active directory - no change.
Outlook repair - Quick Fix & Full online repair - no change.
New PC installation - no change.
Windows 7 - fresh install - no change.
Windows 10 - fresh install - no change.
We have 30 other staff members with exactly the same setup, but this is only occurring for a single user.
All users have dual monitors.
I have followed numerous forums/guides on how to fix "RICHED20.DLL" issues, however none of them have touched this error.
Anyone with any insight or further things to look at or change would be greatly appreciated - I'm almost willing to try anything now.
Thanks and Regards
Continue reading...
I have been having an issue for approximately 6 - 8 weeks now. Outlook 2016 (connected to Exchange) will sporadically crash. A dialog is displayed on screen suggesting "Outlook has stopped working and will now restart".
Upon viewing the logs in event viewer, every crash points to a faulting module of RICHED20.DLL.
Things I have changed/tested:
Disabled Add-ins - no change.
Outlook safe mode - no change.
Rebuilt Outlook profile - no change.
Created new user in active directory - no change.
Outlook repair - Quick Fix & Full online repair - no change.
New PC installation - no change.
Windows 7 - fresh install - no change.
Windows 10 - fresh install - no change.
We have 30 other staff members with exactly the same setup, but this is only occurring for a single user.
All users have dual monitors.
I have followed numerous forums/guides on how to fix "RICHED20.DLL" issues, however none of them have touched this error.
Anyone with any insight or further things to look at or change would be greatly appreciated - I'm almost willing to try anything now.
Thanks and Regards
Continue reading...