A
ashadoan
Guest
My IT department is currently in the process of standardizing our company's Office 365 installations. Basically we are making sure that everyone is using version 15.0.4745.1002 or newer and that all applications are installed except Access 2013. SCCM 2012 is being used to deploy this update to current Office 365 users. So far most PCs have been successful but there is a group of ~60 computers that have failed. After reviewing logs we determined that the version of Office was updated on the failed computers (telling us that the update actually ran) but Access 2013 was not removed. Manually running the update yielded the same result.
Here is a copy of the XML file we are using with Office's setup.exe to remove Access:
<Configuration>
<Add SourcePath="" OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
</Product>
</Add>
<Updates Enabled="TRUE" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="%temp%\Office365" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Here is the Office 365 install log from a Successful installation. A successful installation equates to Office 365 being updated to version 15.0.4745.1002 with all applications except Access 2013.
Category EventID Level Message Correlation
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\windows\ccmcache\p. Assuming low cost and proceeding.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4745.1002
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry amjxn Medium TryGetVersionDescriptor::HandleStateAction: Determined version to install {'Ver':'15.0.4745.1002'}
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w2 Medium O15BetaValidator::CheckPreReq: Currently installed version: 15.0.4711.1002
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w4 Medium O15BetaValidator::CheckPreReq: Current build is newer than Beta build. Prereq check passes.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwg Medium SXSValidator::CheckPreReq: Has preexisting 32bit C2R Client.
09/24/2015 16:10:37.384 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
09/24/2015 16:10:37.384 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run an8wz Medium ClientValidator::CheckPreReq: C2R Client located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe is version 15.0.4753.1003
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: 8
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry ami7t Medium Prereq:
rereqsFailed returned 0
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown scenariosubtype=odtlocal acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\windows\ccmcache\p" lcid="1033" platform="x86" mediatype="local" updatesenabled="True" autoUpgrade="True" o365proplusretail.excludedapps="access" autoactivate="1" version="15.0.4745.1002" productstoadd="O365ProPlusRetail_en-us_x-none"
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 0.
09/24/2015 16:25:48.218 SETUP (0x1090) 0x2948 Logging Liblet aqc99 Medium Logging liblet uninitializing.
Here is the Office 365 install log from a failed install. Access 2013 was not removed from the PC.
Correlation
09/25/2015 13:01:15.037 SETUP (0x210) 0x574 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
09/25/2015 13:01:15.052 SETUP (0x210) 0x574 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
09/25/2015 13:01:15.084 SETUP (0x210) 0x574 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\windows\ccmcache\v. Assuming low cost and proceeding.
09/25/2015 13:01:15.084 SETUP (0x210) 0x574 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4745.1002
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry amjxn Medium TryGetVersionDescriptor::HandleStateAction: Determined version to install {'Ver':'15.0.4745.1002'}
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w2 Medium O15BetaValidator::CheckPreReq: Currently installed version: 15.0.4745.1002
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w4 Medium O15BetaValidator::CheckPreReq: Current build is newer than Beta build. Prereq check passes.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwg Medium SXSValidator::CheckPreReq: Has preexisting 32bit C2R Client.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run an8wz Medium ClientValidator::CheckPreReq: C2R Client located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe is version 15.0.4753.1000
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: 8
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry ami7t Medium Prereq:rereqsFailed returned 0
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown scenariosubtype=odtlocal acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\windows\ccmcache\v" lcid="1033" platform="x86" mediatype="local" updatesenabled="True" autoUpgrade="True" o365proplusretail.excludedapps="access" autoactivate="1" version="15.0.4745.1002" productstoadd="O365ProPlusRetail_en-us_x-none"
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 0.
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Logging Liblet aqc99 Medium Logging liblet uninitializing.
The two logs are nearly identical so we are having a hard time figuring out the problem. Does anyone have any idea why Access 2013 is not being removed? Please let me know if more information is required.
Continue reading...
Here is a copy of the XML file we are using with Office's setup.exe to remove Access:
<Configuration>
<Add SourcePath="" OfficeClientEdition="32" >
<Product ID="O365ProPlusRetail">
<Language ID="en-us" />
<ExcludeApp ID="Access" />
</Product>
</Add>
<Updates Enabled="TRUE" />
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="%temp%\Office365" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Here is the Office 365 install log from a Successful installation. A successful installation equates to Office 365 being updated to version 15.0.4745.1002 with all applications except Access 2013.
Category EventID Level Message Correlation
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\windows\ccmcache\p. Assuming low cost and proceeding.
09/24/2015 16:10:36.791 SETUP (0x1090) 0x2948 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4745.1002
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry amjxn Medium TryGetVersionDescriptor::HandleStateAction: Determined version to install {'Ver':'15.0.4745.1002'}
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w2 Medium O15BetaValidator::CheckPreReq: Currently installed version: 15.0.4711.1002
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run an8w4 Medium O15BetaValidator::CheckPreReq: Current build is newer than Beta build. Prereq check passes.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:37.368 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwg Medium SXSValidator::CheckPreReq: Has preexisting 32bit C2R Client.
09/24/2015 16:10:37.384 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
09/24/2015 16:10:37.384 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run an8wz Medium ClientValidator::CheckPreReq: C2R Client located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe is version 15.0.4753.1003
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: 8
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run Telemetry ami7t Medium Prereq:
rereqsFailed returned 0 09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
09/24/2015 16:10:38.445 SETUP (0x1090) 0x2948 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown scenariosubtype=odtlocal acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\windows\ccmcache\p" lcid="1033" platform="x86" mediatype="local" updatesenabled="True" autoUpgrade="True" o365proplusretail.excludedapps="access" autoactivate="1" version="15.0.4745.1002" productstoadd="O365ProPlusRetail_en-us_x-none"
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
09/24/2015 16:25:48.156 SETUP (0x1090) 0x2948 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 0.
09/24/2015 16:25:48.218 SETUP (0x1090) 0x2948 Logging Liblet aqc99 Medium Logging liblet uninitializing.
Here is the Office 365 install log from a failed install. Access 2013 was not removed from the PC.
Correlation
09/25/2015 13:01:15.037 SETUP (0x210) 0x574 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.
09/25/2015 13:01:15.052 SETUP (0x210) 0x574 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.
09/25/2015 13:01:15.084 SETUP (0x210) 0x574 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for C:\windows\ccmcache\v. Assuming low cost and proceeding.
09/25/2015 13:01:15.084 SETUP (0x210) 0x574 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4745.1002
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry amjxn Medium TryGetVersionDescriptor::HandleStateAction: Determined version to install {'Ver':'15.0.4745.1002'}
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w2 Medium O15BetaValidator::CheckPreReq: Currently installed version: 15.0.4745.1002
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run an8w4 Medium O15BetaValidator::CheckPreReq: Current build is newer than Beta build. Prereq check passes.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.224 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwg Medium SXSValidator::CheckPreReq: Has preexisting 32bit C2R Client.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run ambt0 Medium ClientValidator::CheckPreReq: Current client version is version
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run an8wz Medium ClientValidator::CheckPreReq: C2R Client located here C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe is version 15.0.4753.1000
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run ap2j3 Medium ClientValidator::CheckPreReq: Comparison result: 8
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 1.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run Telemetry ami7t Medium Prereq:
rereqsFailed returned 0 09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run amayb Medium TryGetClient::HandleStateAction: Found C2R Client at: C:\Program Files\Microsoft Office 15\ClientX64\OfficeClickToRun.exe
09/25/2015 13:01:15.240 SETUP (0x210) 0x574 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown scenariosubtype=odtlocal acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" displaylevel="False" culture="en-us" baseurl="C:\windows\ccmcache\v" lcid="1033" platform="x86" mediatype="local" updatesenabled="True" autoUpgrade="True" o365proplusretail.excludedapps="access" autoactivate="1" version="15.0.4745.1002" productstoadd="O365ProPlusRetail_en-us_x-none"
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 0
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 0.
09/25/2015 13:08:41.376 SETUP (0x210) 0x574 Logging Liblet aqc99 Medium Logging liblet uninitializing.
The two logs are nearly identical so we are having a hard time figuring out the problem. Does anyone have any idea why Access 2013 is not being removed? Please let me know if more information is required.
Continue reading...