InSights add-in not showing on Outlook 2016

  • Thread starter Thread starter RealStruggler
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RealStruggler

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Hello Guys,

We have enabled E1 - Office 365 License for users in a specific location. As Insights from MyAnalytics is included in the plan. We have enabled that as well.

We have also added the Add-in to the Microsoft 365 admin center.

But not everyone are able to view the Add-in on their Outlook ribbon.

Most of the users are using the same version of Office Professional Plus 2016 (16.0.4266.1001).

When they click on File -> Manage Add-ins, they are able to see the below:

1495043.png

But it won't show on the Outlook ribbon. Every one has a E1 License.

Few users are able to see Insights on their ribbon, when we configured their outlook profile on some other machine.

Not sure what is blocking the add-in.


Can anyone please assist.




Regards, Prasad

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