Infinite loop problem

[Beka_211]

When I start a new word document, it says I need to sign in. So I sign in, it goes back to the document and the same pop-up comes up again. At the top there is a yellow triangle with an exclamation point. When I click on it, it says "there is a problem with your account or device. Let's fix it." So I click continue and a box comes up asking for my fingerprint. I do that and it all disappears and returns back to the document and the same pop-ups again. I have tried clearing the cache and signing in to different accounts but it is the same infinite loop of frustration.

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