incorrect PIN too many times and no lost PIN link appears

  • Thread starter Thread starter SoaringBear
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SoaringBear

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I received new HP Envy 17-ch100 a couple weeks ago and allowed the HP welcome guide me though making fingerprint and pin (which I wrote down so am pretty sure of what it is), and then I loaded a bunch of software. When I rebooted that is when I was blocked from login by repeated demand for pin and then saying I had tried too many times and given a challenge phrase of A1B2C3 and demanding restart to try again. Stuck in endless loop of restarting to try each time. No option to select forgot PIN. Searching the web turned up scattered and mixed things. Microsoft says

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