R
RWDavis
Guest
After waking up my laptop, the my Alienware restore software discovered a problem and tried to recover the system. Following this recovery I found the following problems:
Symptoms
The Windows Store shortcut in the taskbar now has a black icon and no longer opens. In the Start Menu, all the Windows Store Apps have been moved to the Other section and instead of showing a live tile instead show text of the pattern
*** Email address is removed for privacy ***_4.1.2.0_x64_8wekyb3d8bbwe?ms-resource://Microsoft.BingTranslator/Resources/AppName}
This is just the first one, but they all look like that (i.e. this isn't a Bing Translator issue). Clicking on these entries does nothing.
Cortana no longer works and typing notepad into the Cortana box and hitting enter doesn't do anything.
Trying to launch Settings from the start menu pops up with
This app can't open
There's a problem with Settings. Refreshing your PC might help fix it.
The Refresh link does not work.
What I've Tried
dism /online /cleanup-image /checkhealth
Version: 10.0.10586.0
Image Version: 10.0.10586.0
No component store corruption detected.
The operation completed successfully.
dism /online /cleanup-image /scanhealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[=========== 20.0% ]
Error: 1726
The remote procedure call failed.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
These are the DISM logs
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 CBS session options=0x4100! - CDISMPackageManager::Internal_Finalize
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800706be)
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed processing package changes with session option CbsSessionOptionDetectStoreCorruption - CDISMPackageManager::ScanHealth(hr:0x800706be)
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed to restore the image health. - CPackageManagerCLIHandler:
rocessCmdLine_CleanupImage(hr:0x800706be)
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800706be)
2016-02-14 16:45:34, Info DISM DISM Package Manager: PID=15120 TID=14864 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:45:34, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800706BE
And here is the CBS.log
2016-02-14 16:43:58, Info CBS Client specifies store corruption detect and repair.
2016-02-14 16:43:58, Info CBS Exec: Session processing started. Client: DISM Package Manager Provider, Session(Store Corruption Detect/Repair): 30500720_3477673122
2016-02-14 16:43:58, Info CBS Reboot mark set
2016-02-14 16:43:58, Info CBS Winlogon: Registering for CreateSession notifications
2016-02-14 16:43:58, Info CBS Winlogon: Loading SysNotify DLL
2016-02-14 16:43:58, Info CBS Winlogon: Starting notify server
2016-02-14 16:45:21, Info CBS Repr: CBS Store check completes
2016-02-14 16:45:22, Info CSI 00000002 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x327d07f4c0
2016-02-14 16:45:22, Info CSI 00000003 Creating NT transaction (seq 1), objectname [6]"(null)"
2016-02-14 16:45:22, Info CSI 00000004 Created NT transaction (seq 1) result 0x00000000, handle @0x3b0
2016-02-14 16:45:22, Info CSI 00000005 Poqexec successfully registered in [l:12 ml:13]"SetupExecute"
2016-02-14 16:45:22, Info CSI 00000006@2016/2/14:21:45:22.431 Beginning NT transaction commit...
2016-02-14 16:45:22, Info CSI 00000007@2016/2/14:21:45:22.433 CSI perf trace:
CSIPERF:TXCOMMIT;1932
2016-02-14 16:45:22, Info CSI 00000008 CSI Store 2298186572160 (0x0000021716982180) initialized
2016-02-14 16:45:22, Info CSI 00000009 StoreCorruptionRepair transaction begun. WcpVersion: [l:38]"10.0.10586.0 (th2_release.151029-1700)".
2016-02-14 16:45:22, Info CSI 0000000a@2016/2/14:21:45:22.458 Starting corruption detection (InnerFlags=5)
2016-02-14 16:45:25, Info CSI 0000000b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..ntrolpanel.appxmain_31bf3856ad364e35_10.0.10586.71_none_9eecb5ba47a59685\SystemSettings.exe do not match actual file [l:18]"SystemSettings.exe" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 eJf4mCK4soZQkpLmTQ3/RcvaOXTETUhrTPFKxaJOVYg=}
2016-02-14 16:45:28, Info CSI 0000000c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_11.0.10586.63_none_3aea6d0312ac43ac\jscript.dll do not match actual file [l:11]"jscript.dll" :
Found: {l:32 Zi8JOf+mLD3KE1qfigik7HY8YhO9woXs6lrpc/DofJM=} Expected: {l:32 C3NnaKcx2hrmCm7lwhUHTtLFsArrx7QsBzqorFD6J0k=}
2016-02-14 16:45:29, Info CSI 0000000d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-onecore-onlinesetup-component_31bf3856ad364e35_10.0.10586.71_none_f13ff3f2d89c63c1\ActionQueue.dll do not match actual file [l:15]"ActionQueue.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 GTK6EKwlqLmYV89KU/zi+hY3XaUZK3zfMkKhMpWEWY4=}
2016-02-14 16:45:29, Info CSI 0000000e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-onecore-onlinesetup-component_31bf3856ad364e35_10.0.10586.71_none_f13ff3f2d89c63c1\oobeldr.exe do not match actual file [l:11]"oobeldr.exe" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5VgVNXqfVq0spoxgoZd6KDfAwrSLHWR2iwIiLWUUa/8=}
2016-02-14 16:45:31, Error CSI 0000000f (F) Failed on regenerating file [l:13]"winresume.efi"[gle=0x80004005]
2016-02-14 16:45:31, Error CSI 00000010@2016/2/14:21:45:31.920 (F) base\wcp\componentstore\corruptionrepair.cpp(1830): Error STATUS_INTERNAL_ERROR originated in function ComponentStore::CRawStoreLayout::ReplaceFileW expression: Disposition == DecompressFile_Disposition:
ecompressed
[gle=0x80004005]
/RestoreHealth didn't appear to have different behavior
I also tried sfc /scannow
With similar CBS errors but a much longer but here's a chunk of the log file
2016-02-14 17:16:42, Info CSI 00006207 [SR] This component was referenced by [l:80]"Package_1086_for_KB3124262~31bf3856ad364e35~amd64~~10.0.1.5.3124262-1877_neutral"
2016-02-14 17:16:42, Info CSI 00006208 [SR] This component was referenced by [l:80]"Package_1017_for_KB3124262~31bf3856ad364e35~amd64~~10.0.1.5.3124262-1762_neutral"
2016-02-14 17:16:42, Info CSI 00006209 Hashes for file member \??\C:\WINDOWS\SysWOW64\MFMediaEngine.dll do not match actual file [l:17]"MFMediaEngine.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5RwH91q/bdvPnEA7doegXWQQbAiGZM/yYjjX0MMwUCk=}
2016-02-14 17:16:42, Info CSI 0000620a Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-m..ation-mfmediaengine_31bf3856ad364e35_10.0.10586.71_none_8ed86f7051a6c7c7\MFMediaEngine.dll do not match actual file [l:17]"MFMediaEngine.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5RwH91q/bdvPnEA7doegXWQQbAiGZM/yYjjX0MMwUCk=}
2016-02-14 17:16:42, Info CSI 0000620b [SR] Could not reproject corrupted file [l:23 ml:24]"\??\C:\WINDOWS\SysWOW64"\[l:17]"MFMediaEngine.dll"; source file in store is also corrupted
2016-02-14 17:16:42, Info CSI 0000620c@2016/2/14:22:16:42.930 Primitive installers committed for rep
I've tried launching System Restore from the Control panel, but the program fails to start. Any ideas how I can fix these files and/or the hashes?
Continue reading...
Symptoms
The Windows Store shortcut in the taskbar now has a black icon and no longer opens. In the Start Menu, all the Windows Store Apps have been moved to the Other section and instead of showing a live tile instead show text of the pattern
*** Email address is removed for privacy ***_4.1.2.0_x64_8wekyb3d8bbwe?ms-resource://Microsoft.BingTranslator/Resources/AppName}
This is just the first one, but they all look like that (i.e. this isn't a Bing Translator issue). Clicking on these entries does nothing.
Cortana no longer works and typing notepad into the Cortana box and hitting enter doesn't do anything.
Trying to launch Settings from the start menu pops up with
This app can't open
There's a problem with Settings. Refreshing your PC might help fix it.
The Refresh link does not work.
What I've Tried
dism /online /cleanup-image /checkhealth
Version: 10.0.10586.0
Image Version: 10.0.10586.0
No component store corruption detected.
The operation completed successfully.
dism /online /cleanup-image /scanhealth
Deployment Image Servicing and Management tool
Version: 10.0.10586.0
Image Version: 10.0.10586.0
[=========== 20.0% ]
Error: 1726
The remote procedure call failed.
The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
These are the DISM logs
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:43:58, Info DISM DISM Package Manager: PID=15120 TID=14864 CBS session options=0x4100! - CDISMPackageManager::Internal_Finalize
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800706be)
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed processing package changes with session option CbsSessionOptionDetectStoreCorruption - CDISMPackageManager::ScanHealth(hr:0x800706be)
2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed to restore the image health. - CPackageManagerCLIHandler:
rocessCmdLine_CleanupImage(hr:0x800706be)2016-02-14 16:45:34, Error DISM DISM Package Manager: PID=15120 TID=14864 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800706be)
2016-02-14 16:45:34, Info DISM DISM Package Manager: PID=15120 TID=14864 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2016-02-14 16:45:34, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800706BE
And here is the CBS.log
2016-02-14 16:43:58, Info CBS Client specifies store corruption detect and repair.
2016-02-14 16:43:58, Info CBS Exec: Session processing started. Client: DISM Package Manager Provider, Session(Store Corruption Detect/Repair): 30500720_3477673122
2016-02-14 16:43:58, Info CBS Reboot mark set
2016-02-14 16:43:58, Info CBS Winlogon: Registering for CreateSession notifications
2016-02-14 16:43:58, Info CBS Winlogon: Loading SysNotify DLL
2016-02-14 16:43:58, Info CBS Winlogon: Starting notify server
2016-02-14 16:45:21, Info CBS Repr: CBS Store check completes
2016-02-14 16:45:22, Info CSI 00000002 IAdvancedInstallerAwareStore_ResolvePendingTransactions (call 1) (flags = 00000004, progress = NULL, phase = 0, pdwDisposition = @0x327d07f4c0
2016-02-14 16:45:22, Info CSI 00000003 Creating NT transaction (seq 1), objectname [6]"(null)"
2016-02-14 16:45:22, Info CSI 00000004 Created NT transaction (seq 1) result 0x00000000, handle @0x3b0
2016-02-14 16:45:22, Info CSI 00000005 Poqexec successfully registered in [l:12 ml:13]"SetupExecute"
2016-02-14 16:45:22, Info CSI 00000006@2016/2/14:21:45:22.431 Beginning NT transaction commit...
2016-02-14 16:45:22, Info CSI 00000007@2016/2/14:21:45:22.433 CSI perf trace:
CSIPERF:TXCOMMIT;1932
2016-02-14 16:45:22, Info CSI 00000008 CSI Store 2298186572160 (0x0000021716982180) initialized
2016-02-14 16:45:22, Info CSI 00000009 StoreCorruptionRepair transaction begun. WcpVersion: [l:38]"10.0.10586.0 (th2_release.151029-1700)".
2016-02-14 16:45:22, Info CSI 0000000a@2016/2/14:21:45:22.458 Starting corruption detection (InnerFlags=5)
2016-02-14 16:45:25, Info CSI 0000000b Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..ntrolpanel.appxmain_31bf3856ad364e35_10.0.10586.71_none_9eecb5ba47a59685\SystemSettings.exe do not match actual file [l:18]"SystemSettings.exe" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 eJf4mCK4soZQkpLmTQ3/RcvaOXTETUhrTPFKxaJOVYg=}
2016-02-14 16:45:28, Info CSI 0000000c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-scripting-jscript_31bf3856ad364e35_11.0.10586.63_none_3aea6d0312ac43ac\jscript.dll do not match actual file [l:11]"jscript.dll" :
Found: {l:32 Zi8JOf+mLD3KE1qfigik7HY8YhO9woXs6lrpc/DofJM=} Expected: {l:32 C3NnaKcx2hrmCm7lwhUHTtLFsArrx7QsBzqorFD6J0k=}
2016-02-14 16:45:29, Info CSI 0000000d Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-onecore-onlinesetup-component_31bf3856ad364e35_10.0.10586.71_none_f13ff3f2d89c63c1\ActionQueue.dll do not match actual file [l:15]"ActionQueue.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 GTK6EKwlqLmYV89KU/zi+hY3XaUZK3zfMkKhMpWEWY4=}
2016-02-14 16:45:29, Info CSI 0000000e Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-onecore-onlinesetup-component_31bf3856ad364e35_10.0.10586.71_none_f13ff3f2d89c63c1\oobeldr.exe do not match actual file [l:11]"oobeldr.exe" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5VgVNXqfVq0spoxgoZd6KDfAwrSLHWR2iwIiLWUUa/8=}
2016-02-14 16:45:31, Error CSI 0000000f (F) Failed on regenerating file [l:13]"winresume.efi"[gle=0x80004005]
2016-02-14 16:45:31, Error CSI 00000010@2016/2/14:21:45:31.920 (F) base\wcp\componentstore\corruptionrepair.cpp(1830): Error STATUS_INTERNAL_ERROR originated in function ComponentStore::CRawStoreLayout::ReplaceFileW expression: Disposition == DecompressFile_Disposition:
ecompressed[gle=0x80004005]
/RestoreHealth didn't appear to have different behavior
I also tried sfc /scannow
With similar CBS errors but a much longer but here's a chunk of the log file
2016-02-14 17:16:42, Info CSI 00006207 [SR] This component was referenced by [l:80]"Package_1086_for_KB3124262~31bf3856ad364e35~amd64~~10.0.1.5.3124262-1877_neutral"
2016-02-14 17:16:42, Info CSI 00006208 [SR] This component was referenced by [l:80]"Package_1017_for_KB3124262~31bf3856ad364e35~amd64~~10.0.1.5.3124262-1762_neutral"
2016-02-14 17:16:42, Info CSI 00006209 Hashes for file member \??\C:\WINDOWS\SysWOW64\MFMediaEngine.dll do not match actual file [l:17]"MFMediaEngine.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5RwH91q/bdvPnEA7doegXWQQbAiGZM/yYjjX0MMwUCk=}
2016-02-14 17:16:42, Info CSI 0000620a Hashes for file member \SystemRoot\WinSxS\wow64_microsoft-windows-m..ation-mfmediaengine_31bf3856ad364e35_10.0.10586.71_none_8ed86f7051a6c7c7\MFMediaEngine.dll do not match actual file [l:17]"MFMediaEngine.dll" :
Found: {l:32 fSGN3VC0qhjuGdjbwGwfrgX5Ax7xqT5Lol1QTc6vCZU=} Expected: {l:32 5RwH91q/bdvPnEA7doegXWQQbAiGZM/yYjjX0MMwUCk=}
2016-02-14 17:16:42, Info CSI 0000620b [SR] Could not reproject corrupted file [l:23 ml:24]"\??\C:\WINDOWS\SysWOW64"\[l:17]"MFMediaEngine.dll"; source file in store is also corrupted
2016-02-14 17:16:42, Info CSI 0000620c@2016/2/14:22:16:42.930 Primitive installers committed for rep
I've tried launching System Restore from the Control panel, but the program fails to start. Any ideas how I can fix these files and/or the hashes?
Continue reading...