If I am locked out of my account, how do they expect me to sign in for support?

[Windows 10]

I've had this account for over 20 years, same password. I mistyped one time and my account was blocked. The reset password option is not helpful and asks questions that have no relevance to my account today. I no longer have the old contact informtion. They need better options for accounts over 10 years old. My account has years of inforamtion and ties to accounts that correspond with me regularly. With todays innovation, there has got to be a more efficent method.

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