IE8 Locking Up w/ PDF File - !!SUCCESS!!
Just a quick note to report back on a successful fix, and to thank PA Bear
and everyone for their suggestions...
After the problem disappeared when running in NO Add-ons mode, I decided to
take a shot at selectively disabling add-ons. To shorten a considerably
longer story, the problem turned out to be related to the Google ToolBar,
which I run primarily for the PageRank button. I've run the Google ToolBar
for quite awhile without problems, but when I got to looking closer, I
noticed two new buttons that had appeared recently without catching my
attention - "Share" and "Sidewiki". When I disabled the "Share" button, the
problem was immediately eliminated. Don't know why, don't really care, just
relieved it was that simple. I ended up disabling both of the new buttons,
and life is, once again, good.
PA Bear, as always thanks for being there. > AHA!!! The problem goes away in No Add-ons mode!...Is "Reset IE Advanced
>> Settings" different from "Reset IE Settings"?[/color]
>
> No, they're the same thing. [I shoulda snipped that second, Win7-specific
> link. My bad.]
>
> Though a tad outdated,
>
http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx offers some tips
> on Add-ons (applies to IE7 & IE8 in all Windows versions).
>
> There are two ways to go about it: Disabling Add-ons one-by-one (closing
> IE after disabling each one) until you find the miscreant. Or doing a
> Reset & then re-enabling each Add-on one-by-one (closing IE after
> disabling each one) until you find the miscreant.
>
> As Adobe (Reader) is involved here, you might wanna start by disabling
> (related) Adobe Add-ons (e.g., updaters) but YMMV.
>
> JW wrote:
>> Thanks for all the responses. I asked a few other folks to check and it
>> seems like it's strictly my pc's problem. I also fired up my laptop which
>> is
>> pretty much running parallel applications, and no problem with it.
>> PaBear,
>> you asked lots of questions! Here are a few answers...
>>
>> I'm running Adobe Reader 9.3.0, and ESET Smart Security 4.0. Computer was
>> ordered w/o anti-virus software so Norton or McAfee has never been
>> installed. Ad-Aware 8.1.4 is also installed. Looks like I installed IE8
>> in
>> 7/09, so ESET and some version of Ad-Aware was probably running in the
>> background at that time. Regardless, I am sure this is a recent problem.
>> No
>> way the problem has existed since original IE8 install.
>>
>> It looks like KB978207 has been installed about 10 days. It's hard to
>> know
>> if the problem started then. I think I would have seen it sooner, but
>> it's
>> hard to know for sure.
>>
>> AHA!!! The problem goes away in No Add-ons mode! When I click on "Manage
>> add-ons" I was blown away by the number of items listed, with most of
>> them
>> belonging to MS or Sun. Any guesses at a good place to start disabling??
>>
>> I read http://support.microsoft.com/kb/923737 but haven't taken that leap
>> yet. Is "Reset IE Advanced Settings" different from "Reset IE Settings"?
>> I
>> could not find any reference to advanced settings.
>>
>> Anything here point toward an answer, or do I just start troubleshooting
>> add-ons??
>>
>> Thanks again,
>> JW
>>
>> "PA Bear [MS MVP]" wrote in message
>> news:uzjmfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...
>>> What's the name and version of your PDF reader (e.g., Adobe Reader v8.1;
>>> Adobe Acrobat v7.1)?
>>>
>>> Did the problem start immediately after installing KB978207?
>>>
>>> More...
>>>
>>> 1. Does the behavior persist if you start IE in No Add-ons mode? To
>>> start
>>> IE in No Add-ons mode:
>>>
>>> => Right-click on the blue IE desktop icon and select Start without
>>> Add-ons; or
>>>
>>> => Start | (All) Programs | Accessories | System Tools | Internet
>>> Explorer (No add-ons).
>>>
>>> Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to
>>> IE7
>>> & IE8 in all OSS]
>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx
>>>
>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?
>>> http://support.microsoft.com/kb/923737
>>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings
>>>
>>> 3. What anti-virus application or security suite is installed and is
>>> your
>>> subscription current? What anti-spyware applications (other than
>>> Defender)? What third-party firewall (if any)? Were any of these
>>> applications running in the background when you installed IE8?
>>>
>>> 4. Has a(nother) Norton or McAfee application ever been installed on
>>> this
>>> machine (e.g., a free-trial version that came preinstalled when you
>>> bought
>>> it)?
>>> --
>>> ~Robear Dyer (PA Bear)
>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>
>>>
>>> JW wrote:
>>>> Oops, I'm running XP SP3, if that makes a difference.
>>>>
>>>>> OK, I know this sounds weird but it just started and I have been able
>>>>> to
>>>>> replicate the problem several times, on several different web pages.
>>>>> For
>>>>> the record, I tested with FireFox and do not experience the problem.
>>>>>
>>>>> http://www.saintpaulsumc.com/women_reading.htm has two links to the
>>>>> same
>>>>> pdf file: http://www.saintpaulsumc.com/docs/umwreading2010.pdf One
>>>>> of
>>>>> them is at the top of the page: and one of
>>>>> them
>>>>> is
>>>>> in the 4th paragraph: 2010 Reading List I manage the website for this
>>>>> church.
>>>>>
>>>>> Either of the links works fine for me if it is the first link that I
>>>>> open.
>>>>> If I close the pdf window and then click on the other link, the new
>>>>> window
>>>>> in IE8 locks up and my only exit is thru Task Manager. I found that if
>>>>> I
>>>>> clean out the browser's temp files, history, cookies between clicking
>>>>> on
>>>>> the two links, everything works fine. I was able to duplicate the
>>>>> problem
>>>>> on other websites, including pdf files that are not my files, so I
>>>>> don't
>>>>> think it's a PDF file issue. I've checked for IE updates and I'm up to
>>>>> date. I've also tried rebooting but still have the problem. The
>>>>> problem
>>>>> does not occur with FireFox, so I assume it's not a PDF Reader bug.
>>>>> Any
>>>>> ideas what's going on?
>[/color]