Robert,
Apologies for slow reply,
Its just a small x as opposed to the green tick that appears against other
lines, such as "Downloading Files" (indicating that the line its against was
not actioned. It also appears againt the line "Checking computer for
Malicious Software"). Its on the "Install Windows Internet Explorer 8"
screen that appears via Automatic Updates.
From WindowsUpdate.log:
"2010-02-19 09:04:11:859 1224 a18 Agent * Added update
{37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100 to search result
2010-02-19 09:04:11:859 1224 a18 Agent * Found 1 updates and 55 categories
in search; evaluated appl. rules of 697 out of 1910 deployed entities
2010-02-19 09:04:12:421 1224 a18 Agent *********
2010-02-19 09:04:12:421 1224 a18 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2010-02-19 09:04:12:421 1224 a18 Agent *************
2010-02-19 09:04:12:437 1224 1144 AU >>## RESUMED ## AU: Search for
updates [CallId = {A53AA748-1301-4EF5-989E-6D2EC9EB3632}]
2010-02-19 09:04:12:437 1224 1144 AU # 1 updates detected
2010-02-19 09:04:12:453 1224 1144 AU #########
2010-02-19 09:04:12:453 1224 1144 AU ## END ## AU: Search for updates
[CallId = {A53AA748-1301-4EF5-989E-6D2EC9EB3632}]
2010-02-19 09:04:12:453 1224 1144 AU #############
2010-02-19 09:04:12:453 1224 1144 AU Featured notifications is disabled.
2010-02-19 09:04:12:453 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:12:453 1224 1144 AU Auto-approving update for download,
updateId = {37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100, ForUx=0, IsOwnerUx=0,
HasDeadline=0, IsMinor=0
2010-02-19 09:04:12:453 1224 1144 AU Auto-approved 1 update(s) for download
(NOT for Ux)
2010-02-19 09:04:12:453 1224 1144 AU #############
2010-02-19 09:04:12:453 1224 1144 AU ## START ## AU: Download updates
2010-02-19 09:04:12:453 1224 1144 AU #########
2010-02-19 09:04:12:453 1224 1144 AU # Approved updates = 1
2010-02-19 09:04:12:500 1224 1144 AU AU initiated download, updateId =
{37DD5CBC-6257-4291-96A9-333FE0AAC9E5}.100, callId =
{1EF10012-19C3-4BF7-89C2-1569BC5DA4B7}
2010-02-19 09:04:12:500 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:12:500 1224 1144 AU AU setting pending client directive to
'Download Progress'
2010-02-19 09:04:12:671 1224 1144 AU # Pending download calls = 1
2010-02-19 09:04:12:671 1224 1144 AU ## RESUMED ## AU: Download update
[UpdateId = {37DD5CBC-6257-4291-96A9-333FE0AAC9E5}, succeeded]
2010-02-19 09:04:14:765 1224 a18 Agent *********
2010-02-19 09:04:14:765 1224 a18 Agent ** END ** Agent: Downloading
updates [CallerId = AutomaticUpdates]
2010-02-19 09:04:14:765 1224 1144 AU #########
2010-02-19 09:04:14:765 1224 a18 Agent *************
2010-02-19 09:04:14:765 1224 1144 AU ## END ## AU: Download updates
2010-02-19 09:04:14:765 1224 1144 AU #############
2010-02-19 09:04:14:765 1224 1144 AU Setting AU scheduled install time to
2010-02-20 03:00:00
2010-02-19 09:04:14:765 1224 1144 AU AU setting pending client directive to
'Install Approval' "
I do not have the Japenese keyboard congigured. Mine is UK keyboard.
Not sure what Procmon is. It doesn't run when I type it into the "Run"
command box from the Start menu.
Many thanks for your help.
Keith
"Robert Aldwinckle" wrote:
> (cross-post added to WU)
>
> "KeithIrv" wrote in message
> news:2CFCC87F-34C2-4FE8-93BC-7C91F225FEB9@microsoft.com...
> > When I try to update to IE8 (either through automatic update or manually),
> > the installation process fails to install IE8. Auto Update runs through
> > the
> > installation but puts a red cross against the "Install Internet Explorer
> > 8"
> > line.
>
> What kind of "red cross"? Depending on the context I can visualize
> something which denotes a file not found or something which failed. In the
> former case right-click, Properties or View Source might help clarify; in
> the latter case doubleclicking on that button might give you more
> information about it.
>
> In fact, though, if what are describing is actually a failed download or
> install attempt you would get more explicit clues from the
> WindowsUpdate.log (ref. KB902093).
>
>
> > If I try manually, the installation package complains that I need an
> > update and points me to a page to download an update (KB932823).
>
>
> http://support.microsoft.com/kb/932823
>
>
> This problem occurs if the Japanese Input Method Editor (IME) is the default
> keyboard layout.
>
>
> Do you have such a keyboard even configured? ; }
>
>
> > When I run
> > this update, it stops telling me that "Setup has detected that the Service
> > Pack version of the system is newer than the update being applied. There
> > is
> > no need to install the update". My OS is reported as XP SP3 v 5.1.2600
> > SP3
> > version 5913, build 2600 from System Info.
>
>
>
> To resolve this problem, obtain the latest service pack for Windows XP.
>
>
> Evidently you have the latest service pack for your OS but perhaps some of
> its modules are out of synch? The WU log should show you more details
> about that, even without resorting to its verbose logging, though that would
> be a potentially more complete diagnostic. In addition you could
> supplement either by running ProcMon to see what else was happening at the
> time of each write in terms of file and registry accesses. The ProcMon
> trace doesn't exactly identify each message being written but it's not too
> difficult to infer that based on the timestamp and the length of the write
> involved.
>
>
> > I seem to be stuck in a chicken
> > and egg situation. Any suggestions as to how to rectify this so that I
> > can
> > install IE8 and get rid of the annoying "Updates are available for your
> > computer" notification that keeps popping up!
>
>
> First you need to clarify your symptoms. Remember, your words have to
> substitute for what our eyes might notice.
>
>
> HTH
>
> Robert Aldwinckle
> ---
>
> .
>