IE Crash - Happening Periodically on random machines

  • Thread starter Thread starter HsuGoZen1
  • Start date Start date
H

HsuGoZen1

Guest
First Computer Popped up with this error:


Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19463, time stamp: 0x5d648ed1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x284110e3

Faulting process id: 0x%9

Faulting application start time: 0x%10

Faulting application path: %11

Faulting module path: %12

Report Id: %13


Second Computer:


Log Name: Application
Source: Application Error
Date: 8/14/2019 11:59:47 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: **
Description:
Faulting application name: IEXPLORE.EXE, version: 11.0.9600.19400, time stamp: 0x5d084e17
Faulting module name: KERNELBASE.dll, version: 6.1.7601.24499, time stamp: 0x5d011905
Exception code: 0xe0434f4d
Fault offset: 0x0000c5af
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-08-14T16:59:47.000000000Z" />
<EventRecordID>19574</EventRecordID>
<Channel>Application</Channel>
<Computer></Computer>
<Security />
</System>
<EventData>
<Data>IEXPLORE.EXE</Data>
<Data>11.0.9600.19400</Data>
<Data>5d084e17</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.24499</Data>
<Data>5d011905</Data>
<Data>e0434f4d</Data>
<Data>0000c5af</Data>
</EventData>
</Event>




The crash causes everything on the profile to freeze up. I had to remote in through powershell to kill IE in order to unfreeze the profile. I ran SFC and it did not find anything on either. I deleted the cache within IE as a precaution but this kind of crash has happened multiple times on random computers throughout our organization. I'm not sure what is causing it but would be happy to hear any recommendations as to what might be causing it and what I can do in order to prevent it from happening.

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