IE 8 won't start

  • Thread starter Thread starter Süti
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Süti

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I have two systems with identical hardware and similar software apps. I

upgraded both from Vista Ultimate to Win 7 Ultimate in January. Recently,

both system have been unable to run IE8



When IE8 is invoked, it comes up with a dialogue box saying that the program

had crashed and offers to reload pages. This is immediately followed by two

dialogue boxes stating that IE has stopped working. If I try too many times

to restart, it will stop responding altogether.



I have been through a lot of web pages looking for suggestions. Most of the

instructions start with "Start Internet Explorer". Not possible in this case.



I have tried starting as administrator, starting with no add-ons. I have

gone through and removed all unused applications on my system.

I have a good security suite (Computer Associates) and I run Reg Cure fairly

frequently.



The computers are Dell Inspiron D530's with 2 Gb RAM.



If I could, I would simply re-install IE8, but as I understand the

instructions, I have to re-install Windows 7 which involves my buying extra

disk drives to get the necessary storage to save my setup and then

reinstalling all non-windows apps after reloading the data(?????)



All I really need IE for is for several of my apps which default to IE for

automatic functions such as updates and license checks. It is a lot of work

for a small but critical part of my setup.



How do I go about getting IE 8 running again?
 
Registry cleaners are unnecessary and dangerous. Something your registry

cleaner did could be the cause of your problems.



Another cause could be an error you made when you upgraded your computer.



Malware is always a possibility.



"Tips For Solving Problems with Internet Explorer"

http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-Internet-Explorer



If you have the identical problem in Safe Mode and have exhausted all

other troubleshooting procedures, the only think left is to erase your

hard disk and start over. You can do this from your Windows 7 upgrade DVD.

---

Leonard Grey

Errare humanum est



Süti wrote:

> I have two systems with identical hardware and similar software apps. I

> upgraded both from Vista Ultimate to Win 7 Ultimate in January. Recently,

> both system have been unable to run IE8

>

> When IE8 is invoked, it comes up with a dialogue box saying that the program

> had crashed and offers to reload pages. This is immediately followed by two

> dialogue boxes stating that IE has stopped working. If I try too many times

> to restart, it will stop responding altogether.

>

> I have been through a lot of web pages looking for suggestions. Most of the

> instructions start with "Start Internet Explorer". Not possible in this case.

>

> I have tried starting as administrator, starting with no add-ons. I have

> gone through and removed all unused applications on my system.

> I have a good security suite (Computer Associates) and I run Reg Cure fairly

> frequently.

>

> The computers are Dell Inspiron D530's with 2 Gb RAM.

>

> If I could, I would simply re-install IE8, but as I understand the

> instructions, I have to re-install Windows 7 which involves my buying extra

> disk drives to get the necessary storage to save my setup and then

> reinstalling all non-windows apps after reloading the data(?????)

>

> All I really need IE for is for several of my apps which default to IE for

> automatic functions such as updates and license checks. It is a lot of work

> for a small but critical part of my setup.

>

> How do I go about getting IE 8 running again?
 
Hi Suti,



What is your homepage and secondary homepages settings?



At a wild guess... try



Start>Run - iexplore.exe -nohome -extoff



to get IE8 to load in no-Addons mode and without your homepage starting,

then



Tools>Compatibility View Settings, check "Include updated web site lists

from Microsoft"



Why?



MSN (default start page for some locations) requires Compatibility View.



IE8 will attempt to load web pages in Standards Rendering and attempt this a

maximum of two times, which corresponds with the number of times you see IE

re-attempt the page load before it chokes.



By any chance have you installed the Bing or Live toolbar? Accepted to make

Bing, Live or MSN your homepage?



Have you recently done a IE Reset Settings? Or changed your Language

preferences in IE Options?



Regards.



"Süti" wrote in message

news:62723EFF-16B1-409D-9BBF-85C173CEC870@microsoft.com...

> I have two systems with identical hardware and similar software apps. I

> upgraded both from Vista Ultimate to Win 7 Ultimate in January. Recently,

> both system have been unable to run IE8

>

> When IE8 is invoked, it comes up with a dialogue box saying that the

> program

> had crashed and offers to reload pages. This is immediately followed by

> two

> dialogue boxes stating that IE has stopped working. If I try too many

> times

> to restart, it will stop responding altogether.

>

> I have been through a lot of web pages looking for suggestions. Most of

> the

> instructions start with "Start Internet Explorer". Not possible in this

> case.

>

> I have tried starting as administrator, starting with no add-ons. I have

> gone through and removed all unused applications on my system.

> I have a good security suite (Computer Associates) and I run Reg Cure

> fairly

> frequently.

>

> The computers are Dell Inspiron D530's with 2 Gb RAM.

>

> If I could, I would simply re-install IE8, but as I understand the

> instructions, I have to re-install Windows 7 which involves my buying

> extra

> disk drives to get the necessary storage to save my setup and then

> reinstalling all non-windows apps after reloading the data(?????)

>

> All I really need IE for is for several of my apps which default to IE for

> automatic functions such as updates and license checks. It is a lot of

> work

> for a small but critical part of my setup.

>

> How do I go about getting IE 8 running again?
 
You'd have told us if they are Win7 64-bit, wouldn't you?



Tips for solving problems with Internet Explorer:

http://windows.microsoft.com/en-US/windows7/Tips-for-solving-problems-with-Internet-Explorer





Süti wrote:

> I have two systems with identical hardware and similar software apps. I

> upgraded both from Vista Ultimate to Win 7 Ultimate in January. Recently,

> both system have been unable to run IE8

>

> When IE8 is invoked, it comes up with a dialogue box saying that the

> program

> had crashed and offers to reload pages. This is immediately followed by

> two

> dialogue boxes stating that IE has stopped working. If I try too many

> times

> to restart, it will stop responding altogether.

>

> I have been through a lot of web pages looking for suggestions. Most of

> the

> instructions start with "Start Internet Explorer". Not possible in this

> case.

>

> I have tried starting as administrator, starting with no add-ons. I have

> gone through and removed all unused applications on my system.

> I have a good security suite (Computer Associates) and I run Reg Cure

> fairly

> frequently.

>

> The computers are Dell Inspiron D530's with 2 Gb RAM.

>

> If I could, I would simply re-install IE8, but as I understand the

> instructions, I have to re-install Windows 7 which involves my buying

> extra

> disk drives to get the necessary storage to save my setup and then

> reinstalling all non-windows apps after reloading the data(?????)

>

> All I really need IE for is for several of my apps which default to IE for

> automatic functions such as updates and license checks. It is a lot of

> work

> for a small but critical part of my setup.

>

> How do I go about getting IE 8 running again?
 
Sorry about the delay replying. I got into additional problems when I got

deeper into my system.



These system ran quite well for two months after the upgrade to Win7 (32

bit). Much better than Vista.



As far as malware is concerned, I ran a full scan with the Microsoft

Malicious Software Removal 3.5 tool and found 1 Trojan - Win32/FakeVimes.

It's gone and nothing else shows up with either this tool or my virus checker.



This computer is getting to be unstable, I have had to reset my display

parameters because they were lost and I have lost a couple of sidebar

gadgets. and the logon for Google has changed twice in the last couple of

weeks



IE 8 will start in safe mode and I was able to reset it back to the most

basic with the Microsoft startup configuration. I had to remove add-ons

manually but IE8 installed with Bing as the default search engine and it

cannot be removed - there is no option given for that. IE8 will now start in

normal mode and display an error that there had been an abnormal termination

but then it immediately crashes.



The error message in the Event Viewer is consistently the same:



Faulting application name: iexplore.exe, version: 8.0.7600.16385, time

stamp: 0x4a5bc69e

Faulting module name: GO36F4~1.DLL, version: 5.9.911.3589, time stamp:

0x4af0fa99

Exception code: 0xc0000005

Fault offset: 0x0000e601

Faulting process id: 0x16b8

Faulting application start time: 0x01cac44f9583249d

Faulting application path: C:\Program Files\Internet Explorer\iexplore.exe

Faulting module path: C:\PROGRA~1\Google\GOOGLE~1\GO36F4~1.DLL

Report Id: d80a3dcd-3042-11df-8605-001d09757040



Google was my search engine but is no longer part of IE8. I do use it with

Firefox. GO36F4~1.DLL cannot be found on my system. A web search gets lots

of hits, but nothing useful so far.



I have run HijackThis but I really know nothing of this software.

GO36F4~1.DLL does show up in that scan.



The other problem I ran up against is that the hosts file is missing . I

discovered this from the Event Viewer. I have some instructions on how to

replace it with a basic file but nothing on what else must be populated

there. There is a lmhosts.sam file in the folder so I am assuming it should

be named lmhost, not host but again, I have no specific instructions on that.



This is probably the cause of several error messages in Event Viewer for

Windows Media Player.



Thanks for your help. Other than this is a pain in the backside, I enjoy

problem solving and your help and Rob's has given me some interesting ideas

to chase down.



Thanks

Süti



"Leonard Grey" wrote:



> Registry cleaners are unnecessary and dangerous. Something your registry

> cleaner did could be the cause of your problems.

>

> Another cause could be an error you made when you upgraded your computer.

>

> Malware is always a possibility.

>

> "Tips For Solving Problems with Internet Explorer"

> http://windows.microsoft.com/en-US/windows-vista/Tips-for-solving-problems-with-Internet-Explorer

>

> If you have the identical problem in Safe Mode and have exhausted all

> other troubleshooting procedures, the only think left is to erase your

> hard disk and start over. You can do this from your Windows 7 upgrade DVD.

> ---

> Leonard Grey

> Errare humanum est

>

> Süti wrote:

> > I have two systems with identical hardware and similar software apps. I

> > upgraded both from Vista Ultimate to Win 7 Ultimate in January. Recently,

> > both system have been unable to run IE8

> >

> > When IE8 is invoked, it comes up with a dialogue box saying that the program

> > had crashed and offers to reload pages. This is immediately followed by two

> > dialogue boxes stating that IE has stopped working. If I try too many times

> > to restart, it will stop responding altogether.

> >

> > I have been through a lot of web pages looking for suggestions. Most of the

> > instructions start with "Start Internet Explorer". Not possible in this case.

> >

> > I have tried starting as administrator, starting with no add-ons. I have

> > gone through and removed all unused applications on my system.

> > I have a good security suite (Computer Associates) and I run Reg Cure fairly

> > frequently.

> >

> > The computers are Dell Inspiron D530's with 2 Gb RAM.

> >

> > If I could, I would simply re-install IE8, but as I understand the

> > instructions, I have to re-install Windows 7 which involves my buying extra

> > disk drives to get the necessary storage to save my setup and then

> > reinstalling all non-windows apps after reloading the data(?????)

> >

> > All I really need IE for is for several of my apps which default to IE for

> > automatic functions such as updates and license checks. It is a lot of work

> > for a small but critical part of my setup.

> >

> > How do I go about getting IE 8 running again?

> .

>
 
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