IE 8 shuts down because of a "problem". And suggested fixes do not work

  • Thread starter Thread starter Ken Isaacson
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Ken Isaacson

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OK, PA Bear, I've gone three full days with IE7 without incident. You think

it's time to re-install IE8?



If so, I await your promised specific instructions.



Thanks.



Ken

"Ken Isaacson" wrote in message

news:47CF7E56-6E50-4DB2-884B-B89A21A29A52@microsoft.com...

> Yessir. Will report back in a day or two.

>

> "PA Bear [MS MVP]" wrote in message

> news:e2vn0DhoKHA.3792@TK2MSFTNGP06.phx.gbl...

>> When I tell you it's OK to reinstall IE8 *and* after I give you specific

>> instructions on how to reinstall it.

>>
 
[Why did you snip all of the previous conversation? Please stop doing

that.]



=> Install IE8 manually, not via Windows Update/Automatic Updates!! =>

http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx



NB WinXP users: Save the installer to your desktop, do not Run it. When

you're prepared to install IE8, double-click on the saved file.



NB Vista users: Save the installer to your desktop, do not Run it. When

you're prepared to install IE8, right-click on the saved file and select Run

as Administator.



=> Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)

and third-party Windows Themes before installing IE8.



=> Close all open applications (i.e., anything with a taskbar icon) before

installing or uninstalling IE8.



=> Temporarily disable your anti-virus application's and any anti-spyware

application's "system protections" (other than Defender's) before installing

(or uninstalling) an IE upgrade. If you're running a third-party firewall,

I would recommend disabling it and then enabling the Windows Firewall before

installing (or uninstalling) an IE upgrade.



NB WinXP users=> Reboot twice after installing or uninstalling IE8, then go

to http://windowsupdate.microsoft.com | Select CUSTOM and scan | Install any

Critical Security Updates offered (i.e., KB976325). If a Root Certificates

update is listed in the Optional Updates category, install it to take full

advantage of IE's enhanced security.



NB Vista users=> Reboot twice after installing or uninstalling IE8, then

check-in at Windows Update and install any critical security updates

offered.



=> For best chance of success with IE8, make certain that your anti-virus

application version, any anti-spyware applications (other than Defender),

and your third-party firewall (if any) are supported in IE8 before you

decide install it.



No-charge support for Internet Explorer 8 installation, set-up and usage

(only) is available via telephone (based on your locale) and has been

extended until 02 July 2010. Customers must be running Windows XP or Windows

Vista in a non-domain environment.



=> US & CA Residents: 1-866-234-6020

=> Other locales:

https://support.microsoft.com/oas/default.aspx?&prid=13043





Ken Isaacson wrote:

> OK, PA Bear, I've gone three full days with IE7 without incident. You

> think

> it's time to re-install IE8?

>

> If so, I await your promised specific instructions.

>

>> Yessir. Will report back in a day or two.

>>

>>> When I tell you it's OK to reinstall IE8 *and* after I give you specific

>>> instructions on how to reinstall it.
 
Thanks. Will give it a shot.



Regarding snipping the prior, here I thought I was doing the right thing by

not cluttering things with a l-o-n-g message. But yeah, I guess that does

make it hard to follow!



Thanks again.



Ken



"PA Bear [MS MVP]" wrote in message

news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

> [Why did you snip all of the previous conversation? Please stop doing

> that.]

>

> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>

> NB WinXP users: Save the installer to your desktop, do not Run it. When

> you're prepared to install IE8, double-click on the saved file.

>

> NB Vista users: Save the installer to your desktop, do not Run it. When

> you're prepared to install IE8, right-click on the saved file and select

> Run as Administator.

>

> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)

> and third-party Windows Themes before installing IE8.

>

> => Close all open applications (i.e., anything with a taskbar icon) before

> installing or uninstalling IE8.

>

> => Temporarily disable your anti-virus application's and any anti-spyware

> application's "system protections" (other than Defender's) before

> installing (or uninstalling) an IE upgrade. If you're running a

> third-party firewall, I would recommend disabling it and then enabling the

> Windows Firewall before installing (or uninstalling) an IE upgrade.

>

> NB WinXP users=> Reboot twice after installing or uninstalling IE8, then

> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

> Install any Critical Security Updates offered (i.e., KB976325). If a Root

> Certificates update is listed in the Optional Updates category, install it

> to take full advantage of IE's enhanced security.

>

> NB Vista users=> Reboot twice after installing or uninstalling IE8, then

> check-in at Windows Update and install any critical security updates

> offered.

>

> => For best chance of success with IE8, make certain that your anti-virus

> application version, any anti-spyware applications (other than Defender),

> and your third-party firewall (if any) are supported in IE8 before you

> decide install it.

>

> No-charge support for Internet Explorer 8 installation, set-up and usage

> (only) is available via telephone (based on your locale) and has been

> extended until 02 July 2010. Customers must be running Windows XP or

> Windows Vista in a non-domain environment.

>

> => US & CA Residents: 1-866-234-6020

> => Other locales:

> https://support.microsoft.com/oas/default.aspx?&prid=13043

>

>

> Ken Isaacson wrote:

>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>> think

>> it's time to re-install IE8?

>>

>> If so, I await your promised specific instructions.

>>

>>> Yessir. Will report back in a day or two.

>>>

>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>> specific

>>>> instructions on how to reinstall it.

>
 
[THX]



Ken Isaacson wrote:

> Thanks. Will give it a shot.

>

> Regarding snipping the prior, here I thought I was doing the right thing

> by

> not cluttering things with a l-o-n-g message. But yeah, I guess that does

> make it hard to follow!

>

> Thanks again.

>

> Ken

>

> "PA Bear [MS MVP]" wrote in message

> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>> [Why did you snip all of the previous conversation? Please stop doing

>> that.]

>>

>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>

>> NB WinXP users: Save the installer to your desktop, do not Run it. When

>> you're prepared to install IE8, double-click on the saved file.

>>

>> NB Vista users: Save the installer to your desktop, do not Run it. When

>> you're prepared to install IE8, right-click on the saved file and select

>> Run as Administator.

>>

>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows Live)

>> and third-party Windows Themes before installing IE8.

>>

>> => Close all open applications (i.e., anything with a taskbar icon)

>> before

>> installing or uninstalling IE8.

>>

>> => Temporarily disable your anti-virus application's and any anti-spyware

>> application's "system protections" (other than Defender's) before

>> installing (or uninstalling) an IE upgrade. If you're running a

>> third-party firewall, I would recommend disabling it and then enabling

>> the

>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>

>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, then

>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>> Install any Critical Security Updates offered (i.e., KB976325). If a

>> Root

>> Certificates update is listed in the Optional Updates category, install

>> it

>> to take full advantage of IE's enhanced security.

>>

>> NB Vista users=> Reboot twice after installing or uninstalling IE8, then

>> check-in at Windows Update and install any critical security updates

>> offered.

>>

>> => For best chance of success with IE8, make certain that your anti-virus

>> application version, any anti-spyware applications (other than Defender),

>> and your third-party firewall (if any) are supported in IE8 before you

>> decide install it.

>>

>> No-charge support for Internet Explorer 8 installation, set-up and usage

>> (only) is available via telephone (based on your locale) and has been

>> extended until 02 July 2010. Customers must be running Windows XP or

>> Windows Vista in a non-domain environment.

>>

>> => US & CA Residents: 1-866-234-6020

>> => Other locales:

>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>

>>

>> Ken Isaacson wrote:

>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>> think

>>> it's time to re-install IE8?

>>>

>>> If so, I await your promised specific instructions.

>>>

>>>> Yessir. Will report back in a day or two.

>>>>

>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>> specific

>>>>> instructions on how to reinstall it.
 
I haven't been able to find a definitive answer online as to whether McAfee

Security Center is compatible with IE8. Any knowledge on that part?



Also, assuming I reinstall IE8, in my testing phase, does it matter if I

start with add-ons enabled, and then eliminate them one by one if a problem

arises? Or is it necessary to start with NO add-ons enabled, and then enable

them one by one to see if a problem arises?



Your continuing help is greatly appreciated!



Thanks.

Ken





"PA Bear [MS MVP]" wrote in message

news:OFYm$OSpKHA.5224@TK2MSFTNGP05.phx.gbl...

> [THX]

>

> Ken Isaacson wrote:

>> Thanks. Will give it a shot.

>>

>> Regarding snipping the prior, here I thought I was doing the right thing

>> by

>> not cluttering things with a l-o-n-g message. But yeah, I guess that does

>> make it hard to follow!

>>

>> Thanks again.

>>

>> Ken

>>

>> "PA Bear [MS MVP]" wrote in message

>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>> [Why did you snip all of the previous conversation? Please stop doing

>>> that.]

>>>

>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>

>>> NB WinXP users: Save the installer to your desktop, do not Run it. When

>>> you're prepared to install IE8, double-click on the saved file.

>>>

>>> NB Vista users: Save the installer to your desktop, do not Run it. When

>>> you're prepared to install IE8, right-click on the saved file and select

>>> Run as Administator.

>>>

>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>> Live)

>>> and third-party Windows Themes before installing IE8.

>>>

>>> => Close all open applications (i.e., anything with a taskbar icon)

>>> before

>>> installing or uninstalling IE8.

>>>

>>> => Temporarily disable your anti-virus application's and any

>>> anti-spyware

>>> application's "system protections" (other than Defender's) before

>>> installing (or uninstalling) an IE upgrade. If you're running a

>>> third-party firewall, I would recommend disabling it and then enabling

>>> the

>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>

>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8, then

>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>> Install any Critical Security Updates offered (i.e., KB976325). If a

>>> Root

>>> Certificates update is listed in the Optional Updates category, install

>>> it

>>> to take full advantage of IE's enhanced security.

>>>

>>> NB Vista users=> Reboot twice after installing or uninstalling IE8, then

>>> check-in at Windows Update and install any critical security updates

>>> offered.

>>>

>>> => For best chance of success with IE8, make certain that your

>>> anti-virus

>>> application version, any anti-spyware applications (other than

>>> Defender),

>>> and your third-party firewall (if any) are supported in IE8 before you

>>> decide install it.

>>>

>>> No-charge support for Internet Explorer 8 installation, set-up and usage

>>> (only) is available via telephone (based on your locale) and has been

>>> extended until 02 July 2010. Customers must be running Windows XP or

>>> Windows Vista in a non-domain environment.

>>>

>>> => US & CA Residents: 1-866-234-6020

>>> => Other locales:

>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>

>>>

>>> Ken Isaacson wrote:

>>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>>> think

>>>> it's time to re-install IE8?

>>>>

>>>> If so, I await your promised specific instructions.

>>>>

>>>>> Yessir. Will report back in a day or two.

>>>>>

>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>> specific

>>>>>> instructions on how to reinstall it.

>
 
IE 8 shuts down because of a "problem". And suggested fixes donot work

"I haven't been able to find a definitive answer online as to whether

McAfee Security Center is compatible with IE8. Any knowledge on that part?"



I'll bet these guys know:

http://community.mcafee.com/community/home



---

Leonard Grey

Errare humanum est



Ken Isaacson wrote:

> I haven't been able to find a definitive answer online as to whether

> McAfee Security Center is compatible with IE8. Any knowledge on that part?

>

> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

> start with add-ons enabled, and then eliminate them one by one if a

> problem arises? Or is it necessary to start with NO add-ons enabled, and

> then enable them one by one to see if a problem arises?

>

> Your continuing help is greatly appreciated!

>

> Thanks.

> Ken

>

>

> "PA Bear [MS MVP]" wrote in message

> news:OFYm$OSpKHA.5224@TK2MSFTNGP05.phx.gbl...

>> [THX]

>>

>> Ken Isaacson wrote:

>>> Thanks. Will give it a shot.

>>>

>>> Regarding snipping the prior, here I thought I was doing the right

>>> thing by

>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>> does

>>> make it hard to follow!

>>>

>>> Thanks again.

>>>

>>> Ken

>>>

>>> "PA Bear [MS MVP]" wrote in message

>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>> [Why did you snip all of the previous conversation? Please stop doing

>>>> that.]

>>>>

>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>

>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>> When

>>>> you're prepared to install IE8, double-click on the saved file.

>>>>

>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>> When

>>>> you're prepared to install IE8, right-click on the saved file and

>>>> select

>>>> Run as Administator.

>>>>

>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>> Live)

>>>> and third-party Windows Themes before installing IE8.

>>>>

>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>> before

>>>> installing or uninstalling IE8.

>>>>

>>>> => Temporarily disable your anti-virus application's and any

>>>> anti-spyware

>>>> application's "system protections" (other than Defender's) before

>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>> third-party firewall, I would recommend disabling it and then

>>>> enabling the

>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>

>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>> then

>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>> Install any Critical Security Updates offered (i.e., KB976325). If

>>>> a Root

>>>> Certificates update is listed in the Optional Updates category,

>>>> install it

>>>> to take full advantage of IE's enhanced security.

>>>>

>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>> then

>>>> check-in at Windows Update and install any critical security updates

>>>> offered.

>>>>

>>>> => For best chance of success with IE8, make certain that your

>>>> anti-virus

>>>> application version, any anti-spyware applications (other than

>>>> Defender),

>>>> and your third-party firewall (if any) are supported in IE8 before you

>>>> decide install it.

>>>>

>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>> usage

>>>> (only) is available via telephone (based on your locale) and has been

>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>> Windows Vista in a non-domain environment.

>>>>

>>>> => US & CA Residents: 1-866-234-6020

>>>> => Other locales:

>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>

>>>>

>>>> Ken Isaacson wrote:

>>>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>>>> think

>>>>> it's time to re-install IE8?

>>>>>

>>>>> If so, I await your promised specific instructions.

>>>>>

>>>>>> Yessir. Will report back in a day or two.

>>>>>>

>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>> specific

>>>>>>> instructions on how to reinstall it.

>>

>
 
Uh, that's the place where I couldn't find a definitive answer..





"Leonard Grey" wrote in message

news:%23VLAVgapKHA.1544@TK2MSFTNGP06.phx.gbl...

> "I haven't been able to find a definitive answer online as to whether

> McAfee Security Center is compatible with IE8. Any knowledge on that

> part?"

>

> I'll bet these guys know:

> http://community.mcafee.com/community/home

>

> ---

> Leonard Grey

> Errare humanum est

>

> Ken Isaacson wrote:

>> I haven't been able to find a definitive answer online as to whether

>> McAfee Security Center is compatible with IE8. Any knowledge on that

>> part?

>>

>> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

>> start with add-ons enabled, and then eliminate them one by one if a

>> problem arises? Or is it necessary to start with NO add-ons enabled, and

>> then enable them one by one to see if a problem arises?

>>

>> Your continuing help is greatly appreciated!

>>

>> Thanks.

>> Ken

>>

>>

>> "PA Bear [MS MVP]" wrote in message

>> news:OFYm$OSpKHA.5224@TK2MSFTNGP05.phx.gbl...

>>> [THX]

>>>

>>> Ken Isaacson wrote:

>>>> Thanks. Will give it a shot.

>>>>

>>>> Regarding snipping the prior, here I thought I was doing the right

>>>> thing by

>>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>>> does

>>>> make it hard to follow!

>>>>

>>>> Thanks again.

>>>>

>>>> Ken

>>>>

>>>> "PA Bear [MS MVP]" wrote in message

>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>> [Why did you snip all of the previous conversation? Please stop doing

>>>>> that.]

>>>>>

>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>

>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>> When

>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>

>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>> When

>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>> select

>>>>> Run as Administator.

>>>>>

>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>>> Live)

>>>>> and third-party Windows Themes before installing IE8.

>>>>>

>>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>>> before

>>>>> installing or uninstalling IE8.

>>>>>

>>>>> => Temporarily disable your anti-virus application's and any

>>>>> anti-spyware

>>>>> application's "system protections" (other than Defender's) before

>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>> third-party firewall, I would recommend disabling it and then enabling

>>>>> the

>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>>

>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>>> then

>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>>> Install any Critical Security Updates offered (i.e., KB976325). If a

>>>>> Root

>>>>> Certificates update is listed in the Optional Updates category,

>>>>> install it

>>>>> to take full advantage of IE's enhanced security.

>>>>>

>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>>> then

>>>>> check-in at Windows Update and install any critical security updates

>>>>> offered.

>>>>>

>>>>> => For best chance of success with IE8, make certain that your

>>>>> anti-virus

>>>>> application version, any anti-spyware applications (other than

>>>>> Defender),

>>>>> and your third-party firewall (if any) are supported in IE8 before

>>>>> you

>>>>> decide install it.

>>>>>

>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>> usage

>>>>> (only) is available via telephone (based on your locale) and has been

>>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>>> Windows Vista in a non-domain environment.

>>>>>

>>>>> => US & CA Residents: 1-866-234-6020

>>>>> => Other locales:

>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>

>>>>>

>>>>> Ken Isaacson wrote:

>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>>>>> think

>>>>>> it's time to re-install IE8?

>>>>>>

>>>>>> If so, I await your promised specific instructions.

>>>>>>

>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>

>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>> specific

>>>>>>>> instructions on how to reinstall it.

>>>

>>
 
"Ken Isaacson" wrote in message

news:EF3B0A7F-2A2B-4902-8668-4EB6437DC053@microsoft.com...



> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

> start with add-ons enabled, and then eliminate them one by one if a

> problem arises? Or is it necessary to start with NO add-ons enabled, and

> then enable them one by one to see if a problem arises?



No Add-ons mode is essentially just a way to quickly test all add-ons being

disabled without actually disabling them. Once you think that there is an

add-on which is causing a problem you have to refine that coarse test by

selectively disabling and enabling some of them. Note that you don't have

to test just one at a time; in fact as long as you keep track of your

results it can be much faster to do a kind of binary search procedure with

them. E.g. disable half and leave half enabled, then test; if your test

normally reliably reproduces your symptom and you are assuming that there is

only one problem case you would have just eliminated the requirement to test

half of them. So then you could just focus on the set that your test had

identified as containing the problem case and repeat the same procedure with

it. Theoretically this could reduce the maximum number of tests that you

need to do to log2(n) (e.g. 5 when n is 32), instead of n. Also, note an

even more efficient, effective procedure could be disabling everything

except what you need and then selectively re-enabling any others only as

they are needed. ; )





Good luck



Robert Aldwinckle

---
 
A1. Personally, I think McAfee Security Center is one of the worst & most

ineffective security applications on earth. That being said, I'd be very

surprised if the current version wasn't officially IE8-compatible.



Although I've recommended disabling all McAfee components prior to

installing IE8 (which still holds true), I would strongly recommend doing

this three-step fix before proceeding:

http://service.mcafee.com/FAQDocument.aspx?id=TS100507



NB: If I had you so the fix earlier in this thread, you don't need to do it

again. [See? There's another reason you shouldn't snip replies! ]



A2. Properly installed, you shouldn't need to mess around with No Add-ons

mode at all, it should work perfectly well, as-is, right outta the box!





Ken Isaacson wrote:

> I haven't been able to find a definitive answer online as to whether

> McAfee

> Security Center is compatible with IE8. Any knowledge on that part?

>

> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

> start with add-ons enabled, and then eliminate them one by one if a

> problem

> arises? Or is it necessary to start with NO add-ons enabled, and then

> enable

> them one by one to see if a problem arises?

>

>> [THX]

>>

>> Ken Isaacson wrote:

>>> Thanks. Will give it a shot.

>>>

>>> Regarding snipping the prior, here I thought I was doing the right thing

>>> by

>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>> does

>>> make it hard to follow!

>>>

>>> Thanks again.

>>>

>>> Ken

>>>

>>> "PA Bear [MS MVP]" wrote in message

>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>> [Why did you snip all of the previous conversation? Please stop doing

>>>> that.]

>>>>

>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>

>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>> When

>>>> you're prepared to install IE8, double-click on the saved file.

>>>>

>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>> When

>>>> you're prepared to install IE8, right-click on the saved file and

>>>> select

>>>> Run as Administator.

>>>>

>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>> Live)

>>>> and third-party Windows Themes before installing IE8.

>>>>

>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>> before

>>>> installing or uninstalling IE8.

>>>>

>>>> => Temporarily disable your anti-virus application's and any

>>>> anti-spyware

>>>> application's "system protections" (other than Defender's) before

>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>> third-party firewall, I would recommend disabling it and then enabling

>>>> the

>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>

>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>> then

>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>> Install any Critical Security Updates offered (i.e., KB976325). If a

>>>> Root

>>>> Certificates update is listed in the Optional Updates category, install

>>>> it

>>>> to take full advantage of IE's enhanced security.

>>>>

>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>> then

>>>> check-in at Windows Update and install any critical security updates

>>>> offered.

>>>>

>>>> => For best chance of success with IE8, make certain that your

>>>> anti-virus

>>>> application version, any anti-spyware applications (other than

>>>> Defender),

>>>> and your third-party firewall (if any) are supported in IE8 before you

>>>> decide install it.

>>>>

>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>> usage

>>>> (only) is available via telephone (based on your locale) and has been

>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>> Windows Vista in a non-domain environment.

>>>>

>>>> => US & CA Residents: 1-866-234-6020

>>>> => Other locales:

>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>

>>>>

>>>> Ken Isaacson wrote:

>>>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>>>> think

>>>>> it's time to re-install IE8?

>>>>>

>>>>> If so, I await your promised specific instructions.

>>>>>

>>>>>> Yessir. Will report back in a day or two.

>>>>>>

>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>> specific

>>>>>>> instructions on how to reinstall it.
 
Oh man! I give up. I just reinstalled IE8, following your instructions to

the letter, and within minutes I got my first error message, telling me that

a IE has encountered an error and has shut down.



I just don't have a clue what to do at this point except abandon IE8 in

favor of IE7. Which sux.



Ken



"PA Bear [MS MVP]" wrote in message

news:u3xVXafpKHA.4648@TK2MSFTNGP06.phx.gbl...

> A1. Personally, I think McAfee Security Center is one of the worst & most

> ineffective security applications on earth. That being said, I'd be very

> surprised if the current version wasn't officially IE8-compatible.

>

> Although I've recommended disabling all McAfee components prior to

> installing IE8 (which still holds true), I would strongly recommend doing

> this three-step fix before proceeding:

> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>

> NB: If I had you so the fix earlier in this thread, you don't need to do

> it again. [See? There's another reason you shouldn't snip replies!

> ]

>

> A2. Properly installed, you shouldn't need to mess around with No Add-ons

> mode at all, it should work perfectly well, as-is, right outta the box!

>

>

> Ken Isaacson wrote:

>> I haven't been able to find a definitive answer online as to whether

>> McAfee

>> Security Center is compatible with IE8. Any knowledge on that part?

>>

>> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

>> start with add-ons enabled, and then eliminate them one by one if a

>> problem

>> arises? Or is it necessary to start with NO add-ons enabled, and then

>> enable

>> them one by one to see if a problem arises?

>>

>>> [THX]

>>>

>>> Ken Isaacson wrote:

>>>> Thanks. Will give it a shot.

>>>>

>>>> Regarding snipping the prior, here I thought I was doing the right

>>>> thing

>>>> by

>>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>>> does

>>>> make it hard to follow!

>>>>

>>>> Thanks again.

>>>>

>>>> Ken

>>>>

>>>> "PA Bear [MS MVP]" wrote in message

>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>> [Why did you snip all of the previous conversation? Please stop doing

>>>>> that.]

>>>>>

>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!! =>

>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>

>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>> When

>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>

>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>> When

>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>> select

>>>>> Run as Administator.

>>>>>

>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>>> Live)

>>>>> and third-party Windows Themes before installing IE8.

>>>>>

>>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>>> before

>>>>> installing or uninstalling IE8.

>>>>>

>>>>> => Temporarily disable your anti-virus application's and any

>>>>> anti-spyware

>>>>> application's "system protections" (other than Defender's) before

>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>> third-party firewall, I would recommend disabling it and then enabling

>>>>> the

>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>>

>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>>> then

>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>>> Install any Critical Security Updates offered (i.e., KB976325). If a

>>>>> Root

>>>>> Certificates update is listed in the Optional Updates category,

>>>>> install

>>>>> it

>>>>> to take full advantage of IE's enhanced security.

>>>>>

>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>>> then

>>>>> check-in at Windows Update and install any critical security updates

>>>>> offered.

>>>>>

>>>>> => For best chance of success with IE8, make certain that your

>>>>> anti-virus

>>>>> application version, any anti-spyware applications (other than

>>>>> Defender),

>>>>> and your third-party firewall (if any) are supported in IE8 before

>>>>> you

>>>>> decide install it.

>>>>>

>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>> usage

>>>>> (only) is available via telephone (based on your locale) and has been

>>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>>> Windows Vista in a non-domain environment.

>>>>>

>>>>> => US & CA Residents: 1-866-234-6020

>>>>> => Other locales:

>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>

>>>>>

>>>>> Ken Isaacson wrote:

>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident. You

>>>>>> think

>>>>>> it's time to re-install IE8?

>>>>>>

>>>>>> If so, I await your promised specific instructions.

>>>>>>

>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>

>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>> specific

>>>>>>>> instructions on how to reinstall it.

>
 
Back to the drawing board:



1. Does the behavior persist if you start IE in No Add-ons mode? To start

IE in No Add-ons mode:



=> Right-click on the blue IE desktop icon and select Start without

Add-ons; or



=> Start | (All) Programs | Accessories | System Tools | Internet

Explorer (No add-ons).



Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7 &

IE8 in all OSS]

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx



2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

http://support.microsoft.com/kb/923737

http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings



3. Did you do the McAfee three-step fix before you installed IE8?

http://service.mcafee.com/FAQDocument.aspx?id=TS100507



4. Did you disable *all* McAfee components and then enable the Windows

Firewall prior to installing IE8?



No-charge support for Internet Explorer 8 installation, set-up and usage

(only) is available via telephone (based on your locale) and has been

extended until 02 July 2010. Customers must be running Windows XP or Windows

Vista in a non-domain environment.



=> US & CA Residents: 1-866-234-6020

=> Other locales:

https://support.microsoft.com/oas/default.aspx?&prid=13043





Ken Isaacson wrote:

> Oh man! I give up. I just reinstalled IE8, following your instructions to

> the letter, and within minutes I got my first error message, telling me

> that

> a IE has encountered an error and has shut down.

>

> I just don't have a clue what to do at this point except abandon IE8 in

> favor of IE7. Which sux.

>

>> A1. Personally, I think McAfee Security Center is one of the worst & most

>> ineffective security applications on earth. That being said, I'd be very

>> surprised if the current version wasn't officially IE8-compatible.

>>

>> Although I've recommended disabling all McAfee components prior to

>> installing IE8 (which still holds true), I would strongly recommend doing

>> this three-step fix before proceeding:

>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>

>> NB: If I had you so the fix earlier in this thread, you don't need to do

>> it again. [See? There's another reason you shouldn't snip replies!

>> ]

>>

>> A2. Properly installed, you shouldn't need to mess around with No Add-ons

>> mode at all, it should work perfectly well, as-is, right outta the box!

>>

>>

>> Ken Isaacson wrote:

>>> I haven't been able to find a definitive answer online as to whether

>>> McAfee

>>> Security Center is compatible with IE8. Any knowledge on that part?

>>>

>>> Also, assuming I reinstall IE8, in my testing phase, does it matter if I

>>> start with add-ons enabled, and then eliminate them one by one if a

>>> problem

>>> arises? Or is it necessary to start with NO add-ons enabled, and then

>>> enable

>>> them one by one to see if a problem arises?

>>>

>>>> [THX]

>>>>

>>>> Ken Isaacson wrote:

>>>>> Thanks. Will give it a shot.

>>>>>

>>>>> Regarding snipping the prior, here I thought I was doing the right

>>>>> thing

>>>>> by

>>>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>>>> does

>>>>> make it hard to follow!

>>>>>

>>>>> Thanks again.

>>>>>

>>>>> Ken

>>>>>

>>>>> "PA Bear [MS MVP]" wrote in message

>>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>>> [Why did you snip all of the previous conversation? Please stop

>>>>>> doing

>>>>>> that.]

>>>>>>

>>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!!

>>>>>> =>

>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>>

>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>>> When

>>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>>

>>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>>> When

>>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>>> select

>>>>>> Run as Administator.

>>>>>>

>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>>>> Live)

>>>>>> and third-party Windows Themes before installing IE8.

>>>>>>

>>>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>>>> before

>>>>>> installing or uninstalling IE8.

>>>>>>

>>>>>> => Temporarily disable your anti-virus application's and any

>>>>>> anti-spyware

>>>>>> application's "system protections" (other than Defender's) before

>>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>>> third-party firewall, I would recommend disabling it and then

>>>>>> enabling

>>>>>> the

>>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>>>

>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>>>> then

>>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>>>> Install any Critical Security Updates offered (i.e., KB976325). If a

>>>>>> Root

>>>>>> Certificates update is listed in the Optional Updates category,

>>>>>> install

>>>>>> it

>>>>>> to take full advantage of IE's enhanced security.

>>>>>>

>>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>>>> then

>>>>>> check-in at Windows Update and install any critical security updates

>>>>>> offered.

>>>>>>

>>>>>> => For best chance of success with IE8, make certain that your

>>>>>> anti-virus

>>>>>> application version, any anti-spyware applications (other than

>>>>>> Defender),

>>>>>> and your third-party firewall (if any) are supported in IE8 before

>>>>>> you

>>>>>> decide install it.

>>>>>>

>>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>>> usage

>>>>>> (only) is available via telephone (based on your locale) and has been

>>>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>>>> Windows Vista in a non-domain environment.

>>>>>>

>>>>>> => US & CA Residents: 1-866-234-6020

>>>>>> => Other locales:

>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>>

>>>>>>

>>>>>> Ken Isaacson wrote:

>>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident.

>>>>>>> You

>>>>>>> think

>>>>>>> it's time to re-install IE8?

>>>>>>>

>>>>>>> If so, I await your promised specific instructions.

>>>>>>>

>>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>>

>>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>>> specific

>>>>>>>>> instructions on how to reinstall it.
 
A1. I don't know that I ran IE in No Add-on mode. I do know that I disabled

all add-ons by going to Tools|Manage Add-ons. If that accomplishes the same

thing as running IE in No Add-ons mode, the answer is yes. The problem

persists.



A2. Yes.



A3. Yes.



A4. Uh , no? I disabled McA Firewall and Virus Protection. (Is

there a way to just knock out McA in its entirety, instead of going through

all the components one by one?)



Thanks.





"PA Bear [MS MVP]" wrote in message

news:%23rB7vHppKHA.5696@TK2MSFTNGP04.phx.gbl...

> Back to the drawing board:

>

> 1. Does the behavior persist if you start IE in No Add-ons mode? To start

> IE in No Add-ons mode:

>

> => Right-click on the blue IE desktop icon and select Start without

> Add-ons; or

>

> => Start | (All) Programs | Accessories | System Tools | Internet

> Explorer (No add-ons).

>

> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7

> & IE8 in all OSS]

> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>

> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

> http://support.microsoft.com/kb/923737

> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

>

> 3. Did you do the McAfee three-step fix before you installed IE8?

> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>

> 4. Did you disable *all* McAfee components and then enable the Windows

> Firewall prior to installing IE8?

>

> No-charge support for Internet Explorer 8 installation, set-up and usage

> (only) is available via telephone (based on your locale) and has been

> extended until 02 July 2010. Customers must be running Windows XP or

> Windows Vista in a non-domain environment.

>

> => US & CA Residents: 1-866-234-6020

> => Other locales:

> https://support.microsoft.com/oas/default.aspx?&prid=13043

>

>

> Ken Isaacson wrote:

>> Oh man! I give up. I just reinstalled IE8, following your instructions to

>> the letter, and within minutes I got my first error message, telling me

>> that

>> a IE has encountered an error and has shut down.

>>

>> I just don't have a clue what to do at this point except abandon IE8 in

>> favor of IE7. Which sux.

>>

>>> A1. Personally, I think McAfee Security Center is one of the worst &

>>> most

>>> ineffective security applications on earth. That being said, I'd be

>>> very

>>> surprised if the current version wasn't officially IE8-compatible.

>>>

>>> Although I've recommended disabling all McAfee components prior to

>>> installing IE8 (which still holds true), I would strongly recommend

>>> doing

>>> this three-step fix before proceeding:

>>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>>

>>> NB: If I had you so the fix earlier in this thread, you don't need to do

>>> it again. [See? There's another reason you shouldn't snip replies!

>>> ]

>>>

>>> A2. Properly installed, you shouldn't need to mess around with No

>>> Add-ons

>>> mode at all, it should work perfectly well, as-is, right outta the box!

>>>

>>>

>>> Ken Isaacson wrote:

>>>> I haven't been able to find a definitive answer online as to whether

>>>> McAfee

>>>> Security Center is compatible with IE8. Any knowledge on that part?

>>>>

>>>> Also, assuming I reinstall IE8, in my testing phase, does it matter if

>>>> I

>>>> start with add-ons enabled, and then eliminate them one by one if a

>>>> problem

>>>> arises? Or is it necessary to start with NO add-ons enabled, and then

>>>> enable

>>>> them one by one to see if a problem arises?

>>>>

>>>>> [THX]

>>>>>

>>>>> Ken Isaacson wrote:

>>>>>> Thanks. Will give it a shot.

>>>>>>

>>>>>> Regarding snipping the prior, here I thought I was doing the right

>>>>>> thing

>>>>>> by

>>>>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>>>>> does

>>>>>> make it hard to follow!

>>>>>>

>>>>>> Thanks again.

>>>>>>

>>>>>> Ken

>>>>>>

>>>>>> "PA Bear [MS MVP]" wrote in message

>>>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>>>> [Why did you snip all of the previous conversation? Please stop

>>>>>>> doing

>>>>>>> that.]

>>>>>>>

>>>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!!

>>>>>>> =>

>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>>>

>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>>>> When

>>>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>>>

>>>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>>>> When

>>>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>>>> select

>>>>>>> Run as Administator.

>>>>>>>

>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>>>>> Live)

>>>>>>> and third-party Windows Themes before installing IE8.

>>>>>>>

>>>>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>>>>> before

>>>>>>> installing or uninstalling IE8.

>>>>>>>

>>>>>>> => Temporarily disable your anti-virus application's and any

>>>>>>> anti-spyware

>>>>>>> application's "system protections" (other than Defender's) before

>>>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>>>> third-party firewall, I would recommend disabling it and then

>>>>>>> enabling

>>>>>>> the

>>>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>>>>

>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>>>>> then

>>>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>>>>> Install any Critical Security Updates offered (i.e., KB976325). If

>>>>>>> a

>>>>>>> Root

>>>>>>> Certificates update is listed in the Optional Updates category,

>>>>>>> install

>>>>>>> it

>>>>>>> to take full advantage of IE's enhanced security.

>>>>>>>

>>>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>>>>> then

>>>>>>> check-in at Windows Update and install any critical security updates

>>>>>>> offered.

>>>>>>>

>>>>>>> => For best chance of success with IE8, make certain that your

>>>>>>> anti-virus

>>>>>>> application version, any anti-spyware applications (other than

>>>>>>> Defender),

>>>>>>> and your third-party firewall (if any) are supported in IE8 before

>>>>>>> you

>>>>>>> decide install it.

>>>>>>>

>>>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>>>> usage

>>>>>>> (only) is available via telephone (based on your locale) and has

>>>>>>> been

>>>>>>> extended until 02 July 2010. Customers must be running Windows XP or

>>>>>>> Windows Vista in a non-domain environment.

>>>>>>>

>>>>>>> => US & CA Residents: 1-866-234-6020

>>>>>>> => Other locales:

>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>>>

>>>>>>>

>>>>>>> Ken Isaacson wrote:

>>>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident.

>>>>>>>> You

>>>>>>>> think

>>>>>>>> it's time to re-install IE8?

>>>>>>>>

>>>>>>>> If so, I await your promised specific instructions.

>>>>>>>>

>>>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>>>

>>>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>>>> specific

>>>>>>>>>> instructions on how to reinstall it.

>
 
IN RE A1, no, disabling all Add-ons is not necessarily the same as starting

IE in No Add-ons mode. That being said, if the problem persisted after

doing a Reset, it's highly unlikely that you'd see any difference in No

Add-ons mode...but it certainly wouldn't hurt to try it (after first

re-enabling all Add-ons).



> A4. Uh , no? I disabled McA Firewall and Virus Protection. (Is

> there a way to just knock out McA in its entirety, instead of going

> through

> all the components one by one?)



Contact McAfee Support about this or post in this community forum for

assistance:

http://community.mcafee.com/community/home/securitycenter/securitycenter_10_-_2010



Official Microsoft no-charge support for Internet Explorer 8 installation,

set-up and usage (only) is available via telephone (based on your locale)

and has been extended until 02 July 2010. Customers must be running Windows

XP or Windows Vista in a non-domain environment.



=> US & CA Residents: 1-866-234-6020

=> Other locales:

https://support.microsoft.com/oas/default.aspx?&prid=13043



Ken Isaacson wrote:

> A1. I don't know that I ran IE in No Add-on mode. I do know that I

> disabled

> all add-ons by going to Tools|Manage Add-ons. If that accomplishes the

> same

> thing as running IE in No Add-ons mode, the answer is yes. The problem

> persists.

>

> A2. Yes.

>

> A3. Yes.

>

> A4. Uh , no? I disabled McA Firewall and Virus Protection. (Is

> there a way to just knock out McA in its entirety, instead of going

> through

> all the components one by one?)

>

>> Back to the drawing board:

>>

>> 1. Does the behavior persist if you start IE in No Add-ons mode? To

>> start

>> IE in No Add-ons mode:

>>

>> => Right-click on the blue IE desktop icon and select Start without

>> Add-ons; or

>>

>> => Start | (All) Programs | Accessories | System Tools | Internet

>> Explorer (No add-ons).

>>

>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to IE7

>> & IE8 in all OSS]

>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>

>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>> http://support.microsoft.com/kb/923737

>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

>>

>> 3. Did you do the McAfee three-step fix before you installed IE8?

>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>

>> 4. Did you disable *all* McAfee components and then enable the Windows

>> Firewall prior to installing IE8?

>>

>> No-charge support for Internet Explorer 8 installation, set-up and usage

>> (only) is available via telephone (based on your locale) and has been

>> extended until 02 July 2010. Customers must be running Windows XP or

>> Windows Vista in a non-domain environment.

>>

>> => US & CA Residents: 1-866-234-6020

>> => Other locales:

>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>

>>

>> Ken Isaacson wrote:

>>> Oh man! I give up. I just reinstalled IE8, following your instructions

>>> to

>>> the letter, and within minutes I got my first error message, telling me

>>> that

>>> a IE has encountered an error and has shut down.

>>>

>>> I just don't have a clue what to do at this point except abandon IE8 in

>>> favor of IE7. Which sux.

>>>

>>>> A1. Personally, I think McAfee Security Center is one of the worst &

>>>> most

>>>> ineffective security applications on earth. That being said, I'd be

>>>> very

>>>> surprised if the current version wasn't officially IE8-compatible.

>>>>

>>>> Although I've recommended disabling all McAfee components prior to

>>>> installing IE8 (which still holds true), I would strongly recommend

>>>> doing

>>>> this three-step fix before proceeding:

>>>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>>>

>>>> NB: If I had you so the fix earlier in this thread, you don't need to

>>>> do

>>>> it again. [See? There's another reason you shouldn't snip replies!

>>>> ]

>>>>

>>>> A2. Properly installed, you shouldn't need to mess around with No

>>>> Add-ons

>>>> mode at all, it should work perfectly well, as-is, right outta the box!

>>>>

>>>>

>>>> Ken Isaacson wrote:

>>>>> I haven't been able to find a definitive answer online as to whether

>>>>> McAfee

>>>>> Security Center is compatible with IE8. Any knowledge on that part?

>>>>>

>>>>> Also, assuming I reinstall IE8, in my testing phase, does it matter if

>>>>> I

>>>>> start with add-ons enabled, and then eliminate them one by one if a

>>>>> problem

>>>>> arises? Or is it necessary to start with NO add-ons enabled, and then

>>>>> enable

>>>>> them one by one to see if a problem arises?

>>>>>

>>>>>> [THX]

>>>>>>

>>>>>> Ken Isaacson wrote:

>>>>>>> Thanks. Will give it a shot.

>>>>>>>

>>>>>>> Regarding snipping the prior, here I thought I was doing the right

>>>>>>> thing

>>>>>>> by

>>>>>>> not cluttering things with a l-o-n-g message. But yeah, I guess that

>>>>>>> does

>>>>>>> make it hard to follow!

>>>>>>>

>>>>>>> Thanks again.

>>>>>>>

>>>>>>> Ken

>>>>>>>

>>>>>>> "PA Bear [MS MVP]" wrote in message

>>>>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>>>>> [Why did you snip all of the previous conversation? Please stop

>>>>>>>> doing

>>>>>>>> that.]

>>>>>>>>

>>>>>>>> => Install IE8 manually, not via Windows Update/Automatic Updates!!

>>>>>>>> =>

>>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>>>>

>>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>>>>> When

>>>>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>>>>

>>>>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>>>>> When

>>>>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>>>>> select

>>>>>>>> Run as Administator.

>>>>>>>>

>>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo; Windows

>>>>>>>> Live)

>>>>>>>> and third-party Windows Themes before installing IE8.

>>>>>>>>

>>>>>>>> => Close all open applications (i.e., anything with a taskbar icon)

>>>>>>>> before

>>>>>>>> installing or uninstalling IE8.

>>>>>>>>

>>>>>>>> => Temporarily disable your anti-virus application's and any

>>>>>>>> anti-spyware

>>>>>>>> application's "system protections" (other than Defender's) before

>>>>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>>>>> third-party firewall, I would recommend disabling it and then

>>>>>>>> enabling

>>>>>>>> the

>>>>>>>> Windows Firewall before installing (or uninstalling) an IE upgrade.

>>>>>>>>

>>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling IE8,

>>>>>>>> then

>>>>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan |

>>>>>>>> Install any Critical Security Updates offered (i.e., KB976325). If

>>>>>>>> a

>>>>>>>> Root

>>>>>>>> Certificates update is listed in the Optional Updates category,

>>>>>>>> install

>>>>>>>> it

>>>>>>>> to take full advantage of IE's enhanced security.

>>>>>>>>

>>>>>>>> NB Vista users=> Reboot twice after installing or uninstalling IE8,

>>>>>>>> then

>>>>>>>> check-in at Windows Update and install any critical security

>>>>>>>> updates

>>>>>>>> offered.

>>>>>>>>

>>>>>>>> => For best chance of success with IE8, make certain that your

>>>>>>>> anti-virus

>>>>>>>> application version, any anti-spyware applications (other than

>>>>>>>> Defender),

>>>>>>>> and your third-party firewall (if any) are supported in IE8 before

>>>>>>>> you

>>>>>>>> decide install it.

>>>>>>>>

>>>>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>>>>> usage

>>>>>>>> (only) is available via telephone (based on your locale) and has

>>>>>>>> been

>>>>>>>> extended until 02 July 2010. Customers must be running Windows XP

>>>>>>>> or

>>>>>>>> Windows Vista in a non-domain environment.

>>>>>>>>

>>>>>>>> => US & CA Residents: 1-866-234-6020

>>>>>>>> => Other locales:

>>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>>>>

>>>>>>>>

>>>>>>>> Ken Isaacson wrote:

>>>>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident.

>>>>>>>>> You

>>>>>>>>> think

>>>>>>>>> it's time to re-install IE8?

>>>>>>>>>

>>>>>>>>> If so, I await your promised specific instructions.

>>>>>>>>>

>>>>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>>>>

>>>>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>>>>> specific

>>>>>>>>>>> instructions on how to reinstall it.
 
The problem is happening less frequently, and FWIW, it doesn't appear to

happen on a second home computer which has the same OS (Vista, SP2), and the

same McA Security Center (Ver.9).



Does this info, from Windows Event Viewer add any useful info? From the

error a few minute ago:

-----------------

Faulting application iexplore.exe, version 8.0.6001.18882, time stamp

0x4b3ed243, faulting module IEShims.dll, version 8.0.6001.18882, time stamp

0x4b3ee8a8, exception code 0xc0000005, fault offset 0x00021e16, process id

0x1adc, application start time 0x01caa8dc814654b0.

------------------



As always, thanks for your help.



Ken



"PA Bear [MS MVP]" wrote in message

news:eTQy0xqpKHA.1548@TK2MSFTNGP02.phx.gbl...

> IN RE A1, no, disabling all Add-ons is not necessarily the same as

> starting IE in No Add-ons mode. That being said, if the problem persisted

> after doing a Reset, it's highly unlikely that you'd see any difference in

> No Add-ons mode...but it certainly wouldn't hurt to try it (after first

> re-enabling all Add-ons).

>

>> A4. Uh , no? I disabled McA Firewall and Virus Protection. (Is

>> there a way to just knock out McA in its entirety, instead of going

>> through

>> all the components one by one?)

>

> Contact McAfee Support about this or post in this community forum for

> assistance:

> http://community.mcafee.com/community/home/securitycenter/securitycenter_10_-_2010

>

> Official Microsoft no-charge support for Internet Explorer 8 installation,

> set-up and usage (only) is available via telephone (based on your locale)

> and has been extended until 02 July 2010. Customers must be running

> Windows XP or Windows Vista in a non-domain environment.

>

> => US & CA Residents: 1-866-234-6020

> => Other locales:

> https://support.microsoft.com/oas/default.aspx?&prid=13043

>

> Ken Isaacson wrote:

>> A1. I don't know that I ran IE in No Add-on mode. I do know that I

>> disabled

>> all add-ons by going to Tools|Manage Add-ons. If that accomplishes the

>> same

>> thing as running IE in No Add-ons mode, the answer is yes. The problem

>> persists.

>>

>> A2. Yes.

>>

>> A3. Yes.

>>

>> A4. Uh , no? I disabled McA Firewall and Virus Protection. (Is

>> there a way to just knock out McA in its entirety, instead of going

>> through

>> all the components one by one?)

>>

>>> Back to the drawing board:

>>>

>>> 1. Does the behavior persist if you start IE in No Add-ons mode? To

>>> start

>>> IE in No Add-ons mode:

>>>

>>> => Right-click on the blue IE desktop icon and select Start without

>>> Add-ons; or

>>>

>>> => Start | (All) Programs | Accessories | System Tools | Internet

>>> Explorer (No add-ons).

>>>

>>> Troubleshooting and Internet Explorer's (No Add-ons) Mode [Applies to

>>> IE7

>>> & IE8 in all OSS]

>>> http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx

>>>

>>> 2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

>>> http://support.microsoft.com/kb/923737

>>> http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

>>>

>>> 3. Did you do the McAfee three-step fix before you installed IE8?

>>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>>

>>> 4. Did you disable *all* McAfee components and then enable the Windows

>>> Firewall prior to installing IE8?

>>>

>>> No-charge support for Internet Explorer 8 installation, set-up and usage

>>> (only) is available via telephone (based on your locale) and has been

>>> extended until 02 July 2010. Customers must be running Windows XP or

>>> Windows Vista in a non-domain environment.

>>>

>>> => US & CA Residents: 1-866-234-6020

>>> => Other locales:

>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>

>>>

>>> Ken Isaacson wrote:

>>>> Oh man! I give up. I just reinstalled IE8, following your instructions

>>>> to

>>>> the letter, and within minutes I got my first error message, telling me

>>>> that

>>>> a IE has encountered an error and has shut down.

>>>>

>>>> I just don't have a clue what to do at this point except abandon IE8 in

>>>> favor of IE7. Which sux.

>>>>

>>>>> A1. Personally, I think McAfee Security Center is one of the worst &

>>>>> most

>>>>> ineffective security applications on earth. That being said, I'd be

>>>>> very

>>>>> surprised if the current version wasn't officially IE8-compatible.

>>>>>

>>>>> Although I've recommended disabling all McAfee components prior to

>>>>> installing IE8 (which still holds true), I would strongly recommend

>>>>> doing

>>>>> this three-step fix before proceeding:

>>>>> http://service.mcafee.com/FAQDocument.aspx?id=TS100507

>>>>>

>>>>> NB: If I had you so the fix earlier in this thread, you don't need to

>>>>> do

>>>>> it again. [See? There's another reason you shouldn't snip replies!

>>>>> ]

>>>>>

>>>>> A2. Properly installed, you shouldn't need to mess around with No

>>>>> Add-ons

>>>>> mode at all, it should work perfectly well, as-is, right outta the

>>>>> box!

>>>>>

>>>>>

>>>>> Ken Isaacson wrote:

>>>>>> I haven't been able to find a definitive answer online as to whether

>>>>>> McAfee

>>>>>> Security Center is compatible with IE8. Any knowledge on that part?

>>>>>>

>>>>>> Also, assuming I reinstall IE8, in my testing phase, does it matter

>>>>>> if

>>>>>> I

>>>>>> start with add-ons enabled, and then eliminate them one by one if a

>>>>>> problem

>>>>>> arises? Or is it necessary to start with NO add-ons enabled, and then

>>>>>> enable

>>>>>> them one by one to see if a problem arises?

>>>>>>

>>>>>>> [THX]

>>>>>>>

>>>>>>> Ken Isaacson wrote:

>>>>>>>> Thanks. Will give it a shot.

>>>>>>>>

>>>>>>>> Regarding snipping the prior, here I thought I was doing the right

>>>>>>>> thing

>>>>>>>> by

>>>>>>>> not cluttering things with a l-o-n-g message. But yeah, I guess

>>>>>>>> that

>>>>>>>> does

>>>>>>>> make it hard to follow!

>>>>>>>>

>>>>>>>> Thanks again.

>>>>>>>>

>>>>>>>> Ken

>>>>>>>>

>>>>>>>> "PA Bear [MS MVP]" wrote in message

>>>>>>>> news:e$UPfMQpKHA.5588@TK2MSFTNGP02.phx.gbl...

>>>>>>>>> [Why did you snip all of the previous conversation? Please stop

>>>>>>>>> doing

>>>>>>>>> that.]

>>>>>>>>>

>>>>>>>>> => Install IE8 manually, not via Windows Update/Automatic

>>>>>>>>> Updates!!

>>>>>>>>> =>

>>>>>>>>> http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

>>>>>>>>>

>>>>>>>>> NB WinXP users: Save the installer to your desktop, do not Run it.

>>>>>>>>> When

>>>>>>>>> you're prepared to install IE8, double-click on the saved file.

>>>>>>>>>

>>>>>>>>> NB Vista users: Save the installer to your desktop, do not Run it.

>>>>>>>>> When

>>>>>>>>> you're prepared to install IE8, right-click on the saved file and

>>>>>>>>> select

>>>>>>>>> Run as Administator.

>>>>>>>>>

>>>>>>>>> => Uninstall all third-party toolbars (e.g., Google; Yahoo;

>>>>>>>>> Windows

>>>>>>>>> Live)

>>>>>>>>> and third-party Windows Themes before installing IE8.

>>>>>>>>>

>>>>>>>>> => Close all open applications (i.e., anything with a taskbar

>>>>>>>>> icon)

>>>>>>>>> before

>>>>>>>>> installing or uninstalling IE8.

>>>>>>>>>

>>>>>>>>> => Temporarily disable your anti-virus application's and any

>>>>>>>>> anti-spyware

>>>>>>>>> application's "system protections" (other than Defender's) before

>>>>>>>>> installing (or uninstalling) an IE upgrade. If you're running a

>>>>>>>>> third-party firewall, I would recommend disabling it and then

>>>>>>>>> enabling

>>>>>>>>> the

>>>>>>>>> Windows Firewall before installing (or uninstalling) an IE

>>>>>>>>> upgrade.

>>>>>>>>>

>>>>>>>>> NB WinXP users=> Reboot twice after installing or uninstalling

>>>>>>>>> IE8,

>>>>>>>>> then

>>>>>>>>> go to http://windowsupdate.microsoft.com | Select CUSTOM and scan

>>>>>>>>> |

>>>>>>>>> Install any Critical Security Updates offered (i.e., KB976325).

>>>>>>>>> If

>>>>>>>>> a

>>>>>>>>> Root

>>>>>>>>> Certificates update is listed in the Optional Updates category,

>>>>>>>>> install

>>>>>>>>> it

>>>>>>>>> to take full advantage of IE's enhanced security.

>>>>>>>>>

>>>>>>>>> NB Vista users=> Reboot twice after installing or uninstalling

>>>>>>>>> IE8,

>>>>>>>>> then

>>>>>>>>> check-in at Windows Update and install any critical security

>>>>>>>>> updates

>>>>>>>>> offered.

>>>>>>>>>

>>>>>>>>> => For best chance of success with IE8, make certain that your

>>>>>>>>> anti-virus

>>>>>>>>> application version, any anti-spyware applications (other than

>>>>>>>>> Defender),

>>>>>>>>> and your third-party firewall (if any) are supported in IE8

>>>>>>>>> before

>>>>>>>>> you

>>>>>>>>> decide install it.

>>>>>>>>>

>>>>>>>>> No-charge support for Internet Explorer 8 installation, set-up and

>>>>>>>>> usage

>>>>>>>>> (only) is available via telephone (based on your locale) and has

>>>>>>>>> been

>>>>>>>>> extended until 02 July 2010. Customers must be running Windows XP

>>>>>>>>> or

>>>>>>>>> Windows Vista in a non-domain environment.

>>>>>>>>>

>>>>>>>>> => US & CA Residents: 1-866-234-6020

>>>>>>>>> => Other locales:

>>>>>>>>> https://support.microsoft.com/oas/default.aspx?&prid=13043

>>>>>>>>>

>>>>>>>>>

>>>>>>>>> Ken Isaacson wrote:

>>>>>>>>>> OK, PA Bear, I've gone three full days with IE7 without incident.

>>>>>>>>>> You

>>>>>>>>>> think

>>>>>>>>>> it's time to re-install IE8?

>>>>>>>>>>

>>>>>>>>>> If so, I await your promised specific instructions.

>>>>>>>>>>

>>>>>>>>>>> Yessir. Will report back in a day or two.

>>>>>>>>>>>

>>>>>>>>>>>> When I tell you it's OK to reinstall IE8 *and* after I give you

>>>>>>>>>>>> specific

>>>>>>>>>>>> instructions on how to reinstall it.

>
 
"Ken Isaacson" wrote in message

news:6781C507-C68D-4607-9DEF-28F60B772E4F@microsoft.com...

> The problem is happening less frequently, and FWIW, it doesn't appear to

> happen on a second home computer which has the same OS (Vista, SP2), and

> the same McA Security Center (Ver.9).





You should compare the two then for what else they are both running.

E.g. your symptom suggests something is running on the problem machine which

would be best left out.





>

> Does this info, from Windows Event Viewer add any useful info? From the

> error a few minute ago:

> -----------------

> Faulting application iexplore.exe, version 8.0.6001.18882, time stamp

> 0x4b3ed243, faulting module IEShims.dll, version 8.0.6001.18882, time

> stamp 0x4b3ee8a8, exception code 0xc0000005, fault offset 0x00021e16,

> process id 0x1adc, application start time 0x01caa8dc814654b0.





I'd say, from Properties, Details



File Description: Internet Explorer Compatibility Shims



perhaps something that you have installed and running (not necessarily an

add-on) isn't fitting in with IE8 and needs to be either removed,

reconfigured or updated. The diagnostic procedure you are faced with now

is known as "Clean-boot troubleshooting."



However, there is a chance that if you could get a Stack Back Trace for the

crash event your culprit might be evident in one of the calls. E.g. I would

assume that the crash location represents a victim of a cause, not the

actual cause. We used to be able to see such info in drwtsn32.log but

unfortunately, both Vista and W7 have dropped drwtsn32.exe from their OS.

Alternatives would be formatting a real dump of the crash or supposedly

similar information that Process Explorer (ProcExp) and Process Monitor

(ProcMon) both keep.





Good luck



Robert

---
 
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