IE 8 Problems on Windows 7 64 bit

[CDMorris2]

I am running Win7 64bit on an ASUS P6TD with 12GB of RAM

IE 8 (32 bit) was installed by the default install from the Win7 DVD

I am having very unusual problems in that every new tab that I open results

in a new instance of iexplore.exe *32 as shown by the task manager. Whats is

worse is that the instances never close.

When I do close (either a tab or the entire IE8 app) the task manager shows

that all of the instances stay active in memory. And random occurances of a

message box appears that says "A tab has been recovered" Sometimes if I had

been viewing a video that I later closed the audio from that video will just

start to play. Even when no IE8 window is visable. If I try to force the

instances to close by "ending the process in Task Manager, some time the

instance closes, sometimes it returns, and sometimes IE8 laock the entire

system.

I have run Security Essentials and all the malware removal tools all with

uptodates current.

I have uninstalled IE8 - and reinstalled - only to have the problems continue.

It is strange that there is no 64 bit version for Win 7. Is this a new

problem - or is there a fix???

 

[PA Bear [MS MVP]]

What other security-related applications are installed besides MSE &

Defender (e.g., anti-virus; anti-spyware; third-party firewall)?



Did you upgrade to Win7 64-bit or did you format the HDD before installing

Win7 64-bit?



For every instance of IE8 opened, you will find 2 instances in Task Manager

| Processes tab. See:

http://blogs.msdn.com/ie/archive/2008/07/28/ie8-and-reliability.aspx



If you close all IE8 windows and wait a minute or so, do you still see any

instances of IE (IEXPLORE.EXE) in Task Manager | Processes tab?



> It is strange that there is no 64 bit version for Win 7.



Maybe you just haven't stumbled upon it yet? See this discussion:

http://social.answers.microsoft.com...r/thread/babaa5f8-ff06-4ea2-aef6-a9416d65f981





CDMorris2 wrote:

> I am running Win7 64bit on an ASUS P6TD with 12GB of RAM

> IE 8 (32 bit) was installed by the default install from the Win7 DVD

> I am having very unusual problems in that every new tab that I open

> results

> in a new instance of iexplore.exe *32 as shown by the task manager. Whats

> is worse is that the instances never close.

> When I do close (either a tab or the entire IE8 app) the task manager

> shows

> that all of the instances stay active in memory. And random occurances of

> a

> message box appears that says "A tab has been recovered" Sometimes if I

> had

> been viewing a video that I later closed the audio from that video will

> just

> start to play. Even when no IE8 window is visable. If I try to force the

> instances to close by "ending the process in Task Manager, some time the

> instance closes, sometimes it returns, and sometimes IE8 laock the entire

> system.

> I have run Security Essentials and all the malware removal tools all with

> uptodates current.

> I have uninstalled IE8 - and reinstalled - only to have the problems

> continue. It is strange that there is no 64 bit version for Win 7. Is

> this

> a new problem - or is there a fix???

 

[CDMorris2]

PA Bear. Thanks for the quick response.

There are no third party security products onthe system. All MS security

code.

Security Essentials has real-time protection on, Virus and spyware defs up

to date.

I have updated Win7 security patches when they were been released, and have

run Malware removal tools several times. The Win7 firewall has no exceptions

configured. MS Balseline Security analyzer confirms this.



The OS build was not an upgrade - I formated the HD and installed Win7 from

scratch. It is the iexplore *32 from the orignal install that is currently

on the system.



As I write this note - Task Manager is reporting 15 instances of

iexplore.exe *32

and only one instance of IE8 has been invoked, - mouse over the IE8 icon in

the task bar shows 4 entries in the pop-up, 3 related to this reply and

"bing' the second tab in my original IE8 homepage. If I close All tabs and

IE8 windows the number of processes with an Image name of iexplore.exe *32

will remain at 15. I can wait hours - indeed I discovered this problem when

I started to hear the audio portion of a training video I had been viewing -

long after I had closed IE8 entirely. At first I thought that the audio was

part of the screen saver. Loging in to clear the screen saver I discoverd

that the the audio stream was not the saver at all and that it had no

associated (visable) window. The TM showed ~12 IE8 images in memory. And

randomly a warning pop-up would declare that a "A tab has been recovered"

and then dissapear.



I have visited the IE8 homepage and my MSDN subscriber download page within

the last 10 mins. I can see no version of IE8 versin for 64 bit Windows 7.

I will investigate the link you provided.



Thanks PA Bear for your help in this matter.





"PA Bear [MS MVP]" wrote:



> What other security-related applications are installed besides MSE &

> Defender (e.g., anti-virus; anti-spyware; third-party firewall)?

>

> Did you upgrade to Win7 64-bit or did you format the HDD before installing

> Win7 64-bit?

>

> For every instance of IE8 opened, you will find 2 instances in Task Manager

> | Processes tab. See:

> http://blogs.msdn.com/ie/archive/2008/07/28/ie8-and-reliability.aspx

>

> If you close all IE8 windows and wait a minute or so, do you still see any

> instances of IE (IEXPLORE.EXE) in Task Manager | Processes tab?

>

> > It is strange that there is no 64 bit version for Win 7.

>

> Maybe you just haven't stumbled upon it yet? See this discussion:

> http://social.answers.microsoft.com...r/thread/babaa5f8-ff06-4ea2-aef6-a9416d65f981

>

>

> CDMorris2 wrote:

> > I am running Win7 64bit on an ASUS P6TD with 12GB of RAM

> > IE 8 (32 bit) was installed by the default install from the Win7 DVD

> > I am having very unusual problems in that every new tab that I open

> > results

> > in a new instance of iexplore.exe *32 as shown by the task manager. Whats

> > is worse is that the instances never close.

> > When I do close (either a tab or the entire IE8 app) the task manager

> > shows

> > that all of the instances stay active in memory. And random occurances of

> > a

> > message box appears that says "A tab has been recovered" Sometimes if I

> > had

> > been viewing a video that I later closed the audio from that video will

> > just

> > start to play. Even when no IE8 window is visable. If I try to force the

> > instances to close by "ending the process in Task Manager, some time the

> > instance closes, sometimes it returns, and sometimes IE8 laock the entire

> > system.

> > I have run Security Essentials and all the malware removal tools all with

> > uptodates current.

> > I have uninstalled IE8 - and reinstalled - only to have the problems

> > continue. It is strange that there is no 64 bit version for Win 7. Is

> > this

> > a new problem - or is there a fix???

>

> .

>

 

[PA Bear [MS MVP]]

> I have visited the IE8 homepage and my MSDN subscriber download page

> within

> the last 10 mins. I can see no version of IE8 versin for 64 bit Windows

> 7.



Win7 64-bit includes IE8 32-bit and IE8 64-bit by default.



The executable for IE8 32-bit is located here:



C:\Program Files (x86)\Internet Explorer\iexplore.exe



The executable for IE8 64-bit is located here:



C:\Program Files\Internet Explorer\iexplore.exe



> As I write this note - Task Manager is reporting 15 instances of

> iexplore.exe *32

> and only one instance of IE8 has been invoked...



Please answer the following questions by number in your reply (i.e., don't

try to intersperse your answers in the quote of my post):



1. Does the behavior persist if you start IE in No Add-ons mode?



=> Start | (All) Programs | Accessories | System Tools | Internet

Explorer (No add-ons).



Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 &

IE8 in all OSS]

http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx



2. Does the behavior persist if you Reset IE Advanced settings (RIES)?

http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings



3a. After you installed Win7 64-bit, how long was the computer connected to

the internet *or any local networks* (i.e., other computers) before MSE was

installed & fully-updated *and* the machine was fully-patched at Windows

Update?



3b. After you installed Win7 64-bit, did you insert anything other than a

brand-new or freshly-formatted flash drive or SDCard into the computer

before MSE was installed & fully-updated *and* the machine was fully-patched

at Windows Update?



3c. After you installed Win7 64-bit, did you transfer any data from another

computer to the machine via CD or DVD before MSE was installed &

fully-updated *and* the machine was fully-patched at Windows Update?



Tell you the truth, this all "smells" like a hijackware infection.





CDMorris2 wrote:

> PA Bear. Thanks for the quick response.

> There are no third party security products onthe system. All MS security

> code.

> Security Essentials has real-time protection on, Virus and spyware defs up

> to date.

> I have updated Win7 security patches when they were been released, and

> have

> run Malware removal tools several times. The Win7 firewall has no

> exceptions configured. MS Balseline Security analyzer confirms this.

>

> The OS build was not an upgrade - I formated the HD and installed Win7

> from

> scratch. It is the iexplore *32 from the orignal install that is

> currently

> on the system.

>

> As I write this note - Task Manager is reporting 15 instances of

> iexplore.exe *32

> and only one instance of IE8 has been invoked, - mouse over the IE8 icon

> in

> the task bar shows 4 entries in the pop-up, 3 related to this reply and

> "bing' the second tab in my original IE8 homepage. If I close All tabs

> and

> IE8 windows the number of processes with an Image name of iexplore.exe *32

> will remain at 15. I can wait hours - indeed I discovered this problem

> when

> I started to hear the audio portion of a training video I had been

> viewing -

> long after I had closed IE8 entirely. At first I thought that the audio

> was

> part of the screen saver. Loging in to clear the screen saver I discoverd

> that the the audio stream was not the saver at all and that it had no

> associated (visable) window. The TM showed ~12 IE8 images in memory. And

> randomly a warning pop-up would declare that a "A tab has been recovered"

> and then dissapear.

>

> I have visited the IE8 homepage and my MSDN subscriber download page

> within

> the last 10 mins. I can see no version of IE8 versin for 64 bit Windows

> 7.

> I will investigate the link you provided.

>

> Thanks PA Bear for your help in this matter.

>

> "PA Bear [MS MVP]" wrote:

>> What other security-related applications are installed besides MSE &

>> Defender (e.g., anti-virus; anti-spyware; third-party firewall)?

>>

>> Did you upgrade to Win7 64-bit or did you format the HDD before

>> installing

>> Win7 64-bit?

>>

>> For every instance of IE8 opened, you will find 2 instances in Task

>> Manager

>> | Processes tab. See:

>> http://blogs.msdn.com/ie/archive/2008/07/28/ie8-and-reliability.aspx

>>

>> If you close all IE8 windows and wait a minute or so, do you still see

>> any

>> instances of IE (IEXPLORE.EXE) in Task Manager | Processes tab?

>>

>>> It is strange that there is no 64 bit version for Win 7.

>>

>> Maybe you just haven't stumbled upon it yet? See this discussion:

>> http://social.answers.microsoft.com...r/thread/babaa5f8-ff06-4ea2-aef6-a9416d65f981

>>

>>

>> CDMorris2 wrote:

>>> I am running Win7 64bit on an ASUS P6TD with 12GB of RAM

>>> IE 8 (32 bit) was installed by the default install from the Win7 DVD

>>> I am having very unusual problems in that every new tab that I open

>>> results

>>> in a new instance of iexplore.exe *32 as shown by the task manager.

>>> Whats

>>> is worse is that the instances never close.

>>> When I do close (either a tab or the entire IE8 app) the task manager

>>> shows

>>> that all of the instances stay active in memory. And random occurances

>>> of

>>> a

>>> message box appears that says "A tab has been recovered" Sometimes if I

>>> had

>>> been viewing a video that I later closed the audio from that video will

>>> just

>>> start to play. Even when no IE8 window is visable. If I try to force

>>> the

>>> instances to close by "ending the process in Task Manager, some time the

>>> instance closes, sometimes it returns, and sometimes IE8 laock the

>>> entire

>>> system.

>>> I have run Security Essentials and all the malware removal tools all

>>> with

>>> uptodates current.

>>> I have uninstalled IE8 - and reinstalled - only to have the problems

>>> continue. It is strange that there is no 64 bit version for Win 7. Is

>>> this

>>> a new problem - or is there a fix???

>>

>> .