IE 11 crashing because of faulty modules.

  • Thread starter Thread starter Martin.J
  • Start date Start date
M

Martin.J

Guest
Hi.

We are having issues with IE11 and crashes because of faulty modules. The moduels in question are always different and a strange thing is that they do not exist on the affected machines and when we google them, we get zero results. Here are some examples of their names:

x_vowvefcy.dll, l_kugvbvgg.dll, t_npwhdkyo.dll, t_sylwjwrz.dll, s_uovezglz.dll, r_uazhanix.dll

The crashes happen when we use a web application that is based upon Silverlight.



Does anyone have any idea of what is happening here, based on the crash dumps below?

Has anyone seen this behavior before?



Application.evtx



Faulting application name: IEXPLORE.EXE, version: 11.0.17134.1, time stamp: 0x6639744d

Faulting module name: x_vowvefcy.dll, version: 0.0.0.0, time stamp: 0x3da51fd0

Exception code: 0xe0434352

Fault offset: 0x00111812

Faulting process id: 0x2f60

Faulting application start time: 0x01d4e49ba425dc1b

Faulting application path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Faulting module path: C:\WINDOWS\System32\x_vowvefcy.dll

Report Id: 5e70b464-6659-4d0d-b08c-60080315a563

Faulting package full name:

Faulting package-relative application ID:







Report.wer



Version=1

EventType=APPCRASH

EventTime=131981675744718844

ReportType=2

Consent=1

UploadTime=131981675753671313

ReportStatus=268435464

ReportIdentifier=4a0e8a0c-0ab0-4f7c-b271-a20c9b852b7b

IntegratorReportIdentifier=5e70b464-6659-4d0d-b08c-60080315a563

Wow64Host=34404

Wow64Guest=332

NsAppName=IEXPLORE.EXE

OriginalFilename=IEXPLORE.EXE

AppSessionGuid=00002f60-0002-0015-1bdc-25a49be4d401

TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!00000b603b11d39ffaf773bf71df3fe854cd652c1a05!iexplore.exe

TargetAppVer=2024//05//07:00:22:37!ce6ac!iexplore.exe

BootId=4294967295

ServiceSplit=2004198290

TargetAsId=2611

IsFatal=1

Response.BucketId=1d1cf9767c45deee5f33c5eb6a702b5b

Response.BucketTable=1

Response.LegacyBucketId=2248358253881731931

Response.type=4

Response.CabId=2281034263510210651

Response.CabGuid=4e764e0f-5592-49d8-8fa7-dc93c505585b

Sig[0].Name=Application Name

Sig[0].Value=IEXPLORE.EXE

Sig[1].Name=Application Version

Sig[1].Value=11.0.17134.1

Sig[2].Name=Application Timestamp

Sig[2].Value=6639744d

Sig[3].Name=Fault Module Name

Sig[3].Value=x_vowvefcy.dll

Sig[4].Name=Fault Module Version

Sig[4].Value=0.0.0.0

Sig[5].Name=Fault Module Timestamp

Sig[5].Value=3da51fd0

Sig[6].Name=Exception Code

Sig[6].Value=e0434352

Sig[7].Name=Exception Offset

Sig[7].Value=00111812

DynamicSig[1].Name=OS-version

DynamicSig[1].Value=10.0.17134.2.0.0.256.4

DynamicSig[2].Name=Locale ID

DynamicSig[2].Value=1053

DynamicSig[22].Name=Additional Information 1

DynamicSig[22].Value=0a79

DynamicSig[23].Name=Additional Information 2

DynamicSig[23].Value=0a79e927101e4291be6dfd93905f3f25

DynamicSig[24].Name=Additional Information 3

DynamicSig[24].Value=ca45

DynamicSig[25].Name=Additional Information 4

DynamicSig[25].Value=ca456bb1b53bd153907850bc16fc6260

UI[2]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

LoadedModule[1]=C:\WINDOWS\SYSTEM32\adejk.dll

LoadedModule[2]=C:\WINDOWS\SYSTEM32\ntdll.dll

LoadedModule[3]=C:\WINDOWS\System32\kernel32.dll

LoadedModule[4]=C:\WINDOWS\System32\e_oxycdd.dll

LoadedModule[5]=C:\WINDOWS\System32\kernelbase.dll

LoadedModule[6]=C:\WINDOWS\System32\x_vowvefcy.dll

LoadedModule[7]=C:\WINDOWS\SYSTEM32\apphelp.dll

LoadedModule[8]=C:\WINDOWS\System32\USER32.dll

LoadedModule[9]=C:\WINDOWS\System32\win32u.dll

LoadedModule[10]=C:\WINDOWS\System32\GDI32.dll

LoadedModule[11]=C:\WINDOWS\System32\gdi32full.dll

LoadedModule[12]=C:\WINDOWS\System32\msvcp_win.dll

LoadedModule[13]=C:\WINDOWS\System32\ucrtbase.dll

LoadedModule[14]=C:\WINDOWS\System32\msvcrt.dll

LoadedModule[15]=C:\WINDOWS\System32\ADVAPI32.dll

LoadedModule[16]=C:\WINDOWS\System32\sechost.dll

LoadedModule[17]=C:\WINDOWS\System32\RPCRT4.dll

LoadedModule[18]=C:\WINDOWS\System32\SspiCli.dll

LoadedModule[19]=C:\WINDOWS\System32\CRYPTBASE.dll

LoadedModule[20]=C:\WINDOWS\System32\bcryptPrimitives.dll

LoadedModule[21]=C:\WINDOWS\System32\combase.dll

LoadedModule[22]=C:\WINDOWS\SYSTEM32\iertutil.dll

LoadedModule[23]=C:\WINDOWS\System32\shcore.dll

LoadedModule[24]=C:\WINDOWS\System32\IMM32.DLL

LoadedModule[25]=C:\WINDOWS\System32\SHELL32.dll

LoadedModule[26]=C:\WINDOWS\System32\cfgmgr32.dll

LoadedModule[27]=C:\WINDOWS\System32\windows.storage.dll

LoadedModule[28]=C:\WINDOWS\System32\shlwapi.dll

LoadedModule[29]=C:\WINDOWS\System32\kernel.appcore.dll

LoadedModule[30]=C:\WINDOWS\System32\profapi.dll

LoadedModule[31]=C:\WINDOWS\System32\powrprof.dll

LoadedModule[32]=C:\WINDOWS\System32\FLTLIB.DLL

LoadedModule[33]=C:\WINDOWS\System32\ole32.dll

LoadedModule[34]=C:\WINDOWS\SYSTEM32\dbghelp.dll

LoadedModule[35]=C:\WINDOWS\SYSTEM32\VERSION.dll

LoadedModule[36]=C:\WINDOWS\SYSTEM32\ntmarta.dll

LoadedModule[37]=C:\WINDOWS\SYSTEM32\msIso.dll

LoadedModule[38]=C:\WINDOWS\SYSTEM32\IEFRAME.dll

LoadedModule[39]=C:\WINDOWS\System32\OLEAUT32.dll

LoadedModule[40]=C:\WINDOWS\SYSTEM32\NETAPI32.dll

LoadedModule[41]=C:\WINDOWS\SYSTEM32\WINHTTP.dll

LoadedModule[42]=C:\WINDOWS\SYSTEM32\WKSCLI.DLL

LoadedModule[43]=C:\WINDOWS\SYSTEM32\bcrypt.dll

LoadedModule[44]=C:\WINDOWS\SYSTEM32\NETUTILS.DLL

LoadedModule[45]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.17134.523_none_42edd4b044e3535c\comctl32.dll

LoadedModule[46]=C:\Program Files (x86)\Internet Explorer\IEShims.dll

LoadedModule[47]=C:\WINDOWS\System32\comdlg32.dll

LoadedModule[48]=C:\WINDOWS\system32\uxtheme.dll

LoadedModule[49]=C:\WINDOWS\SYSTEM32\MSHTML.dll

LoadedModule[50]=C:\WINDOWS\SYSTEM32\urlmon.dll

LoadedModule[51]=C:\WINDOWS\System32\clbcatq.dll

LoadedModule[52]=C:\WINDOWS\SYSTEM32\WININET.dll

LoadedModule[53]=C:\WINDOWS\SYSTEM32\TOKENBINDING.dll

LoadedModule[54]=C:\WINDOWS\System32\WS2_32.dll

LoadedModule[55]=C:\WINDOWS\SYSTEM32\ondemandconnroutehelper.dll

LoadedModule[56]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL

LoadedModule[57]=C:\WINDOWS\system32\mswsock.dll

LoadedModule[58]=C:\WINDOWS\SYSTEM32\WINNSI.DLL

LoadedModule[59]=C:\WINDOWS\System32\NSI.dll

LoadedModule[60]=C:\Windows\System32\ieproxy.dll

LoadedModule[61]=C:\WINDOWS\system32\dwmapi.dll

LoadedModule[62]=C:\WINDOWS\System32\MSCTF.dll

LoadedModule[63]=C:\WINDOWS\SYSTEM32\d2d1.dll

LoadedModule[64]=C:\WINDOWS\SYSTEM32\ieapfltr.dll

LoadedModule[65]=C:\WINDOWS\SYSTEM32\CRYPTSP.dll

LoadedModule[66]=C:\WINDOWS\SYSTEM32\DWrite.dll

LoadedModule[67]=C:\WINDOWS\SYSTEM32\dxgi.dll

LoadedModule[68]=C:\WINDOWS\SYSTEM32\d3d11.dll

LoadedModule[69]=C:\WINDOWS\SYSTEM32\igd10iumd32.dll

LoadedModule[70]=C:\WINDOWS\SYSTEM32\ncrypt.dll

LoadedModule[71]=C:\WINDOWS\SYSTEM32\NTASN1.dll

LoadedModule[72]=C:\WINDOWS\SYSTEM32\igc32.dll

LoadedModule[73]=C:\WINDOWS\system32\dataexchange.dll

LoadedModule[74]=C:\WINDOWS\system32\dcomp.dll

LoadedModule[75]=C:\WINDOWS\system32\twinapi.appcore.dll

LoadedModule[76]=C:\WINDOWS\system32\RMCLIENT.dll

LoadedModule[77]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL

LoadedModule[78]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL

LoadedModule[79]=C:\WINDOWS\SYSTEM32\srpapi.dll

LoadedModule[80]=C:\WINDOWS\System32\CRYPT32.dll

LoadedModule[81]=C:\WINDOWS\System32\MSASN1.dll

LoadedModule[82]=C:\WINDOWS\SYSTEM32\ninput.dll

LoadedModule[83]=C:\WINDOWS\SYSTEM32\WLDP.DLL

LoadedModule[84]=C:\WINDOWS\System32\WINTRUST.dll

LoadedModule[85]=C:\WINDOWS\system32\rsaenh.dll

LoadedModule[86]=C:\WINDOWS\SYSTEM32\DNSAPI.dll

LoadedModule[87]=C:\WINDOWS\SYSTEM32\IEUI.dll

LoadedModule[88]=C:\WINDOWS\System32\fwpuclnt.dll

LoadedModule[89]=C:\Windows\System32\rasadhlp.dll

LoadedModule[90]=C:\Windows\System32\OneCoreCommonProxyStub.dll

LoadedModule[91]=C:\WINDOWS\System32\schannel.dll

LoadedModule[92]=C:\WINDOWS\System32\TextInputFramework.dll

LoadedModule[93]=C:\WINDOWS\System32\CoreUIComponents.dll

LoadedModule[94]=C:\WINDOWS\System32\CoreMessaging.dll

LoadedModule[95]=C:\WINDOWS\SYSTEM32\wintypes.dll

LoadedModule[96]=C:\WINDOWS\SYSTEM32\mskeyprotect.dll

LoadedModule[97]=C:\WINDOWS\system32\ncryptsslp.dll

LoadedModule[98]=C:\WINDOWS\SYSTEM32\DPAPI.DLL

LoadedModule[99]=C:\WINDOWS\system32\Oleacc.dll

LoadedModule[100]=C:\Windows\System32\cryptnet.dll

LoadedModule[101]=C:\Windows\System32\jscript9.dll

LoadedModule[102]=C:\WINDOWS\system32\msimtf.dll

LoadedModule[103]=C:\WINDOWS\system32\directmanipulation.dll

LoadedModule[104]=C:\WINDOWS\SYSTEM32\sxs.dll

LoadedModule[105]=C:\Windows\System32\vaultcli.dll

LoadedModule[106]=C:\WINDOWS\SYSTEM32\Secur32.dll

LoadedModule[107]=C:\WINDOWS\SYSTEM32\MLANG.dll

LoadedModule[108]=C:\WINDOWS\SYSTEM32\PROPSYS.dll

LoadedModule[109]=C:\WINDOWS\System32\coml2.dll

LoadedModule[110]=C:\WINDOWS\SYSTEM32\XmlLite.dll

LoadedModule[111]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrl.dll

LoadedModule[112]=C:\WINDOWS\System32\PSAPI.DLL

LoadedModule[113]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\agcore.dll

LoadedModule[114]=C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.523_none_40fda94a45138881\COMCTL32.dll

LoadedModule[115]=C:\WINDOWS\SYSTEM32\WINMM.dll

LoadedModule[116]=C:\WINDOWS\SYSTEM32\MSIMG32.dll

LoadedModule[117]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll

LoadedModule[118]=C:\WINDOWS\SYSTEM32\SAMCLI.DLL

LoadedModule[119]=C:\WINDOWS\system32\windowscodecs.dll

LoadedModule[120]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\coreclr.dll

LoadedModule[121]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\sv\mscorrc.dll

LoadedModule[122]=C:\WINDOWS\SYSTEM32\windows.globalization.dll

LoadedModule[123]=C:\WINDOWS\SYSTEM32\Bcp47Langs.dll

LoadedModule[124]=C:\WINDOWS\SYSTEM32\bcp47mrm.dll

LoadedModule[125]=C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDF.dll

LoadedModule[126]=C:\WINDOWS\SYSTEM32\Cabinet.dll

LoadedModule[127]=C:\WINDOWS\SYSTEM32\globinputhost.dll

LoadedModule[128]=C:\WINDOWS\System32\UIAnimation.dll

LoadedModule[129]=C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office16\MSOXMLMF.DLL

LoadedModule[130]=C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll

LoadedModule[131]=c:\Program Files (x86)\Microsoft Silverlight\5.1.50907.0\npctrlUI.dll

LoadedModule[132]=C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroPDFImpl.dll

LoadedModule[133]=C:\WINDOWS\SYSTEM32\MPR.dll

LoadedModule[134]=C:\WINDOWS\SYSTEM32\MSVCP140.dll

LoadedModule[135]=C:\WINDOWS\SYSTEM32\atlthunk.dll

State[0].Key=Transport.DoneStage1

State[0].Value=1

OsInfo[0].Key=vermaj

OsInfo[0].Value=10

OsInfo[1].Key=vermin

OsInfo[1].Value=0

OsInfo[2].Key=verbld

OsInfo[2].Value=17134

OsInfo[3].Key=ubr

OsInfo[3].Value=523

OsInfo[4].Key=versp

OsInfo[4].Value=0

OsInfo[5].Key=arch

OsInfo[5].Value=9

OsInfo[6].Key=lcid

OsInfo[6].Value=1053

OsInfo[7].Key=geoid

OsInfo[7].Value=221

OsInfo[8].Key=sku

OsInfo[8].Value=4

OsInfo[9].Key=domain

OsInfo[9].Value=1

OsInfo[10].Key=prodsuite

OsInfo[10].Value=256

OsInfo[11].Key=ntprodtype

OsInfo[11].Value=1

OsInfo[12].Key=platid

OsInfo[12].Value=10

OsInfo[13].Key=sr

OsInfo[13].Value=0

OsInfo[14].Key=tmsi

OsInfo[14].Value=83651

OsInfo[15].Key=osinsty

OsInfo[15].Value=2

OsInfo[16].Key=iever

OsInfo[16].Value=11.523.17134.0-11.0.105

OsInfo[17].Key=portos

OsInfo[17].Value=0

OsInfo[18].Key=ram

OsInfo[18].Value=8079

OsInfo[19].Key=svolsz

OsInfo[19].Value=237

OsInfo[20].Key=wimbt

OsInfo[20].Value=0

OsInfo[21].Key=blddt

OsInfo[21].Value=180410

OsInfo[22].Key=bldtm

OsInfo[22].Value=1804

OsInfo[23].Key=bldbrch

OsInfo[23].Value=rs4_release

OsInfo[24].Key=bldchk

OsInfo[24].Value=0

OsInfo[25].Key=wpvermaj

OsInfo[25].Value=0

OsInfo[26].Key=wpvermin

OsInfo[26].Value=0

OsInfo[27].Key=wpbuildmaj

OsInfo[27].Value=0

OsInfo[28].Key=wpbuildmin

OsInfo[28].Value=0

OsInfo[29].Key=osver

OsInfo[29].Value=10.0.17134.523.amd64fre.rs4_release.180410-1804

OsInfo[30].Key=buildflightid

OsInfo[31].Key=edition

OsInfo[31].Value=Enterprise

OsInfo[32].Key=ring

OsInfo[33].Key=expid

OsInfo[34].Key=containerid

OsInfo[35].Key=containertype

OsInfo[36].Key=edu

OsInfo[36].Value=0

File[0].CabName=minidump.mdmp

File[0].Path=WER1A1B.tmp.mdmp

File[0].Flags=539820035

File[0].Type=2

File[0].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1A1B.tmp.mdmp

File[1].CabName=WERInternalMetadata.xml

File[1].Path=WER1D0A.tmp.WERInternalMetadata.xml

File[1].Flags=851971

File[1].Type=5

File[1].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D0A.tmp.WERInternalMetadata.xml

File[2].CabName=WERInternalRequest.xml

File[2].Path=WER1D3A.tmp.xml

File[2].Flags=851971

File[2].Type=5

File[2].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D3A.tmp.xml

File[3].CabName=memory.csv

File[3].Path=WER1D48.tmp.csv

File[3].Flags=851971

File[3].Type=5

File[3].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D48.tmp.csv

File[4].CabName=sysinfo.txt

File[4].Path=WER1D78.tmp.txt

File[4].Flags=851971

File[4].Type=5

File[4].Original.Path=\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1D78.tmp.txt

File[5].CabName=AppCompat.txt

File[5].Path=WER2152.tmp.appcompat.txt

File[5].Flags=17629187

File[5].Type=5

File[5].Original.Path=\\?\C:\Users\xxxxx\AppData\Local\Temp\WER2152.tmp.appcompat.txt

File[6].CabName=WERDataCollectionStatus.txt

File[6].Path=WER21A1.tmp.WERDataCollectionStatus.txt

File[6].Flags=851971

File[6].Type=5

File[6].Original.Path=\\?\C:\Users\xxxxx\AppData\Local\Temp\WER21A1.tmp.WERDataCollectionStatus.txt

File[7].CabName=Report.zip

File[7].Path=Report.zip

File[7].Flags=65536

File[7].Type=11

File[7].Original.Path=\\?\C:\WINDOWS\system32\Report.zip

FriendlyEventName=Stopped working

ConsentKey=APPCRASH

AppName=Internet Explorer

AppPath=C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

NsPartner=windows

NsGroup=windows8

ApplicationIdentity=3BD0E57EF652AF04909B6A81774D1117

MetadataHash=283408690

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