S
SingChung
Guest
IE 11 (11.0.9600.18617) crashed whenever the print button in the print dialog is clicked when printing reports of Crystal Reports. Crystal Reports ActiveX control is ‘Crystal Reports Print Control 14.0 version 14.1.5.1501. Tested on 5 Windows 7 workstations, 2 having the same problem, 3 others no problems. The crystal reports print control and IE 11 versions are the same for all these workstations. The Windows patch levels are the same for all these computers. Application event log shows event id 1000: Faulting application IEXPLORE.EXE, version 11.0.9600.18616, faulting module ntdll.dll, version 6.1.7601.24094, exception code: 0xc0000374, fault offset: 0x000ce9fb, faulting process id: 0x972a0.
I had tried replacing the printcontrol.dll from another working computer, it didn't help.
I had tried uninstall and re-install IE 11, it didn't help.
I had tried re-register printcontrol.dll, it didn't help.
The problem is the same regardless who login to Windows.
The problem is the same regardless if IE is run with elevated privilege or not.
If IE is started with no add-on the print dialog won't appear when Crystal Reports call for printing, it will shows please wait while the Crystal Reports Print Control is loaded, and stay there forever.
Any help is appreciated.
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I had tried replacing the printcontrol.dll from another working computer, it didn't help.
I had tried uninstall and re-install IE 11, it didn't help.
I had tried re-register printcontrol.dll, it didn't help.
The problem is the same regardless who login to Windows.
The problem is the same regardless if IE is run with elevated privilege or not.
If IE is started with no add-on the print dialog won't appear when Crystal Reports call for printing, it will shows please wait while the Crystal Reports Print Control is loaded, and stay there forever.
Any help is appreciated.
Valuable skills are not learned, learned skills aren't valuable.
Continue reading...