J
Jaybird283
Guest
We have been having a lot of users complain about IE 11 crashing multiple times a day. We currently think this is only affecting our 1809 computers and not our LTSB 2016 computers, but still trying to confirm.
Any help appreciated!
Here is info from IE crash dumps and the event log from around the time of the crash.
Event log:
Faulting application name: iexplore.exe, version: 11.0.17763.1, time stamp: 0x30cbb117
Faulting module name: uxtheme.dll, version: 10.0.17763.1, time stamp: 0x4b037c22
Exception code: 0xc0000420
Fault offset: 0x0000000000014a0c
Faulting process id: 0x2190
Faulting application start time: 0x01d4cd1ca1d97b7d
Faulting application path: C:\Program Files\internet explorer\iexplore.exe
Faulting module path: C:\windows\system32\uxtheme.dll
Report Id: 26c0cf46-922b-45be-8747-bd107028d477
Faulting package full name:
Faulting package-relative application ID:
Crash Dump Error:
In iexplore.exe.8592.dmp the assembly instruction at uxtheme!ClassicGetSystemMetricsForDpi+44 in C:\Windows\System32\uxtheme.dll from Microsoft Corporation has caused an unknown exception (0xc0000420) on thread 27
Crash Dump CrashHangAnalysis:
Type of Analysis Performed Combined Crash/Hang Analysis
Machine Name Blah
Operating System Unexpected
Number Of Processors 6
Process ID 8592
Process Image C:\Program Files\internet explorer\iexplore.exe
Command Line "C:\Program Files\internet explorer\iexplore.exe" https://Redacted/redacted
System Up-Time 00:00:00
Process Up-Time 04:00:40
Processor Type X64
Process Bitness 64-Bit
Continue reading...
Any help appreciated!
Here is info from IE crash dumps and the event log from around the time of the crash.
Event log:
Faulting application name: iexplore.exe, version: 11.0.17763.1, time stamp: 0x30cbb117
Faulting module name: uxtheme.dll, version: 10.0.17763.1, time stamp: 0x4b037c22
Exception code: 0xc0000420
Fault offset: 0x0000000000014a0c
Faulting process id: 0x2190
Faulting application start time: 0x01d4cd1ca1d97b7d
Faulting application path: C:\Program Files\internet explorer\iexplore.exe
Faulting module path: C:\windows\system32\uxtheme.dll
Report Id: 26c0cf46-922b-45be-8747-bd107028d477
Faulting package full name:
Faulting package-relative application ID:
Crash Dump Error:
In iexplore.exe.8592.dmp the assembly instruction at uxtheme!ClassicGetSystemMetricsForDpi+44 in C:\Windows\System32\uxtheme.dll from Microsoft Corporation has caused an unknown exception (0xc0000420) on thread 27
Crash Dump CrashHangAnalysis:
Type of Analysis Performed Combined Crash/Hang Analysis
Machine Name Blah
Operating System Unexpected
Number Of Processors 6
Process ID 8592
Process Image C:\Program Files\internet explorer\iexplore.exe
Command Line "C:\Program Files\internet explorer\iexplore.exe" https://Redacted/redacted
System Up-Time 00:00:00
Process Up-Time 04:00:40
Processor Type X64
Process Bitness 64-Bit
Continue reading...