I worked with Adobe Tech support and this is what was discovered. How would I correct this issue?

  • Thread starter Thread starter Matt & D
  • Start date Start date
M

Matt & D

Guest
Using the event viewer, the Adobe Support Rep was able to determine the file that was causing the Adobe crash conflict is ucrtbase.dll. Located in the C:/ drive under this path: C:\Windows\System32.> He also noticed that the BrotherSoft Utility in conjunction with the .dll files was causing the Photoshop app to crash or freeze in such a manner that the process (photoshop.exe) keeps on running, and Windows does not categorize this as a not responding process.> Also, he was not able to close the process using Command Prompt with the Admin rights. > The representative tried to re-instate

Continue reading...
 
You must log in or register to reply here.

Similar threads

J
I talked with a supposed tech support agent at Microsoft how do I verify if he was a really a employee
Replies
0
Views
8
Justin Burrows
J
J
I talked with a supposed tech support agent at Microsoft how do I verify if he was a really a employee
Replies
0
Views
7
Justin Burrows
J
J
I talked with a supposed tech support agent at Microsoft how do I verify if he was a really a employee
Replies
0
Views
6
Justin Burrows
J
G
My system has shut down and is not operational. My tech logged in and this is what was prompt, how can this be resolved?
Replies
0
Views
8
Gary Gabucan
G
G
My system has shut down and is not operational. My tech logged in and this is what was prompt, how can this be resolved?
Replies
0
Views
6
Gary Gabucan
G
Back
Top