I purchased Minecraft for a friend, the money got deducted from my account but he did not receive the code, and I got an error prompt

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Zerxus15

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I paid via my debit card, the money got deducted, I even got the SMS regarding the same, and immediately afterwards I got another SMS saying that my account had insufficient balance for the purchase. Simultaneously, I got a prompt on the Microsoft Store saying that the purchase failed because the bank did not authorize it. So now the money is gone but there's no product received on our end.

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