I need help.

[Vance]

Sorry, I'm new to this, I just bought microsoft office home and student 2007

at Radio Shack (Brand new), inserted the CD in my Compaq deskpro EN (Runs

Windows XP), typed in the correct product code (Got a green check mark) Then

after about 10-15 seconds the error message

"microsoft office home and student 2007 encountered an error during setup",

Ive tried everything, can someone help me please?

--

-V

 

[Garreth Lombard]

Hi Vance,



Personally, I would check if the CD is scratched and take it back to the

supplier. It should not give you that error at all.





Regards



Garreth

--



Thank you and Regards



Garreth Lombard





"Vance" wrote:



> Sorry, I'm new to this, I just bought microsoft office home and student 2007

> at Radio Shack (Brand new), inserted the CD in my Compaq deskpro EN (Runs

> Windows XP), typed in the correct product code (Got a green check mark) Then

> after about 10-15 seconds the error message

> "microsoft office home and student 2007 encountered an error during setup",

> Ive tried everything, can someone help me please?

> --

> -V

 

[LVTravel]

"Vance" wrote in message

news:7ADBA6CB-763C-498F-B658-ED33AE508603@microsoft.com...

> Sorry, I'm new to this, I just bought microsoft office home and student

> 2007

> at Radio Shack (Brand new), inserted the CD in my Compaq deskpro EN (Runs

> Windows XP), typed in the correct product code (Got a green check mark)

> Then

> after about 10-15 seconds the error message

> "microsoft office home and student 2007 encountered an error during

> setup",

> Ive tried everything, can someone help me please?

> --

> -V



Have you totally removed any Office trial product and it's associated

activation assistant then rebooted the computer prior to attempting to

install your purchased product? Does your computer have the proper service

pack installed for Office '07 (SP2 or later in XP?) Is there any other part

of the error message, like numbers, etc in the error message. They also are

important to give when asking for help.