I heard MS can recover a bit key if they are given the serial number of the PC. Is that true?

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RickH213

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I have a Dell PC that somehow has a problem that can't be solved by known methods. I wanted to get the data off of my hard drive. Much to my surprise, a key is needed which I supposedly have. Well, I don't. I never heard of it. Isn't there some way that MS can get the key based on my name and or serial number of the pc? I already looked for emails I supposedly got, but I have nothing. It seems as though there should be a way for me to get the recovery key.

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